Quality Assurance Software Development

Farzana Abbas,

Email: ***************@*****.***

Contact No: +1-704-***-****

Professional Summary

Over 10+ years of commendable IT experience in Quality Engineering & Assurance

Multi-domain experience including Retail, Healthcare and Life Science, Communications industry

Extensive experience in managing and leading the Medium to Large size engagements involving multi-vendor team in Global Delivery Model

Great experience in identifying, measuring, monitoring, and reporting quality trends and key performance indicators (KPI) to key stake holders and business leaders.

Strong working experience of SDLC and QA Life Cycle which includes building and executing Test Plans, Test Scenarios and Test Cases according to Business, Functional and User Cases.

Extensive testing application on Mobile and Tab devices (Windows 7, IOS & Android) utilizing BrowserStack Platform

Expertise in Preparing Effort Estimation, Test Plans, Test Strategies, Metrics, Test Scenarios, Test Cases, Test Data.

Involved in Business Planning, Strategic Planning, requirement gathering and project planning, execution and implementation and Defect Management

Strong communication and interpersonal skills to collaborate well across cross-functional team including BAs, Product Owners, Dev team

.

Technical Skill Set

Methodologies/Models: Agile, Waterfall, Iterative

Type of Testing: Functional UAT and SIT testing, End to End testing, Integration testing, Web and App testing utilizing BrowserStack platform, Mobile and multi device testing, GUI testing, backend testing, DB/web Application Migration Testing, Web Service Testing, API Testing using Postman.

Test Management Tools: Azure AD Cloud, ALM, QTEST, JIRA Software, Mercury Quality Centre, BrowserStack

Defect Tracking Tools: Q Test, Azure DevOps, JIRA Software, HP Quality Center

Databases: Big query, Oracle 12c, Oracle 10, SQL Server 2000

Software Utilities/Tools: MS Office, Basic Quality Test Professional (QTP), Tidal Enterprise Scheduler (TES), Microsoft Visual Source Safe, GitHub, SharePoint, Windows 7, IOS & Android

Technology Solutions: Client-Server, Web-Based, Data Migrations (Basic ETL)

Software Technology: Adobe – CMS, CRM-CXone, Gabby-IVR, PowerBI (Analytics & Reporting), Facets (Trizetto) - Configuration Management Model, Sign-Me-Up (SMU) Enrollment Module, Enterprise Data Finance (EDF) Reporting Module, FACETS to SGOR (Small Group Renewals) Interface,

Key Functional skills

Health Care:

In-depth Knowledge of product, subscriber, provider and alert data database testing.

In-depth knowledge of Facet’s Subscriber Enrollment, Eligibility, PCPs, Billing, Automatic Letters, ID Cards generation modules.

In-depth knowledge of Claims Processing, EDI Standards including Claim Payment/Advice Transaction set (835), Claim Transaction Set (837), Eligibility Benefit Enquiry (270), Eligibility Response (271).

In-depth knowledge of Medicare/Medicaid pharmacy benefits

Key Activities Performed Across Projects

Planning & Management: Produce QA strategies and plans, optimum resource and capacity planning in Global Delivery Model

Process Management and Scoping: Defining and streamlining Testing Scope, Quality Assurance Processes, Project Tracking, Reporting, Test Cycles Planning and Execution, Defect Management.

Team Management: Task assignment, external stakeholder management to overcome bottlenecks, Tracking and monitoring progress to meet delivery timelines.

Cross functional team Collaboration: Value participation in SDLC including Requirement Reviews, Functional document review, Test Scenario and Test Cases Designs and Reviews

Test Execution: Performing End-to-End testing, Functional Testing, System Integration Testing, Regression Testing, User Acceptance Testing, Usability Testing, GUI Testing, Non-Functional Testing

Academic Credentials

Post graduation in Academics from Lucknow University Lucknow UP India

Graduation from IT college Lucknow UP India

Certifications

SAFe Scrum Master (2022)

Software Testing Certificate (2007)

Work Experience

Cognizant Technology Solutions (CTS) – 2014 – June 2024

Project Title

Gainwell CA DBO-SIT

Client / Domain

Gainwell Technologies

Duration

01/2024 – 04/2024

Location

Atlanta, Georgia

Operating System

Windows 8, Windows 11, IOS, Android

Technology and Tools

DBO, ALM, Azure

Project Description:

Gainwell Technologies offer digital services and solutions for Federal Medicaid Program, Health Plans and MCOs. As part of the CA_DBO_DDI Project, Gainwell modernized and enhanced CX services supporting Medicaid product. The solution enabled cost-effective and improved customer service by introducing virtual agents, generating case and assign to respective department team.

Role and Responsibilities:

As a QA lead, the role demanded following primary activities:

Understand & plan quality assurance of the end-to-end customer service integration system. It included Gabby – IVR System, CXOne – CRM, Essette - Case Management In-house solution.

Aligning execution strategy based on Sprint requirement, Capacity Planning, Resource Planning, Task Management, Execution tracking to meet commitment.

Walk-through of Testing Scope, Test Coverage and Test Result with CA State IT team

Documenting and Reviewing Test plans, Test cases, addressing requirement gaps

Performing simulation testing (BrowserStack) on devices including IOS, Android, Windows for CA Medicaid web application including Smile California, DHCS.gov

Performing end-to-end integrated testing

Leading Defect Management including Defect tracking, follow-ups, Regression Testing and QA Certification.

QA Progress Reporting based on established Metrics and KPIs

Sanity test during Go-Live releases.

Professional Experience and Project Details

Project Title

Humana ADF SIT, Humana Group and Specialty, Humana _EDI_eHub_UAT

Client / Domain

Humana (author by Humana)

Duration

06/2020 – 12/2023

Location

Atlanta, Georgia

Operating System

Windows 8, Windows 11

Technology and Tools

Google cloud Platform, JIRA, QTEST, POSTMAN

Project Description:

Humana ADF SIT - Humana has established the core platform a.k.a. Edge Platform supporting Alert Data Store. The platform provides improved digital experience to its customers and members supporting key features including Multi-Faceted Enrollment to Medicare Advantage plans. The alert system enables customers and members to take appropriate and timely action to identify and address the targeted goal utilizing Member Portal and Sugar CRM Contact Management supported on variety of digital devices.

Humana Group and Specialty - Humana has a Specialty Product Development team which is responsible for creating plans and works on various applications in Humana Self Service to facilitate the creation of products based on Plan needs. The Applications include Product Database, Dynamic plan Load Sold plan Finder, Plan Designer, Product Build Tracking and Metrics, Service Area Administration.PDB application is a Database which houses Limits, riders, reimbursements, copayments for plans, It is used for designing plans. Product Build Tracking and metrics is a defect and project tracking tool.

Humana _EDI_eHub_UAT - eHub is the UI tool used by Humana to process claims for all platforms. The project was about eHub to accept and route 837 claims and Encounters filed by providers associated to Edge to the Edge claims processing platform by applying various routing logics. The types of claims covered were professional, institutional medical claims, Dental claims and encounters, including real-time and paper claims with different Payer IDs. The claims were submitted through Availity portal, other channels, UST paper into eHub where the eligibility of the members were verified in the Eligibility viewer which were then accepted and processed and sent to HP(Edge) platform with a 999-response received back from Edge

Role and Responsibilities:

As a UAT lead, the role demanded following primary activities:

Co-ordinating with business leads and development team to understand the requirement and writing test scenarios and Test cases in QTEST in an agile environment.

Executing the test cases and providing the report to the stakeholders. Participate in setting up the environment as per the requirements, executing the test cases and reporting the results to various stakeholders.

Performing backend testing on Google cloud platform using the Big Query as the database for querying, updating, and deleting data.

Preparing test data and testing data flows from inbound buckets to target tables utilizing CRON and batch job, testing the dataset and data type of the Tables as per requirement and testing the flow of data from raw to corresponding tables for BI reporting

Writing network of complex queries to replicate business scenarios/ logic to validate the target state expected data that included sub-queries, joining multiple tables, group by clauses. The source system supported various data format including Json Files, CSV Files and DB tables which was loaded into Alert Data Store tables as Target Location.

API Testing utilizing Postman to test the flow of Alert data to the frontend Sugar CRM application.

Participating in daily/weekly defect review & triage meetings.

Monitoring and managing the test execution activities of offshore and onsite team, preparing daily execution status and defect reports.

Participating business and status meeting along with development team to report current execution status.

Professional Experience and Project Details

Project Title

Macys Sunshine digital Marketing

Client / Domain

Macys

Duration

01/2020 – 05/2020

Location

Atlanta, Georgia

Operating System

Windows 7, IOS & Android

Programming Language

Selenium, Java

Project Description:

Macy’s Interactive Marketing Platform supporting Macy’s digital marketing is crucial to business and revenue growth. The business function works round the clock formulating marketing strategies, defining and streamlining Campaign Management to support sales and generate revenue. The Campaign Management unit creates and update campaigns throughout the year to promote events and products leading to high-volume, revenue-oriented time bounded campaigns. The IMP testing team was involved in validating accuracy, effectiveness and completeness of campaign online promotions based on Macy’s well-defined standards and compliance rules which included but not limited to validating deep links, canonical tags, adobe tags, core metrics, contents and links.

Role and Responsibilities:

As a QA lead, the role demanded following primary activities:

Lead seamless transition from existing team to Cognizant team.

Understand, Streamline best practices and compliance checks.

Establish execution and communication protocol to support QA function across GDM

Project management activities including Test Estimation, Skillset Alignment, Establishing Process & Best Practices, Progress tracking and Monitoring, Reporting, Defect Management, Test closure activity.

Single Point of Contact for Stakeholder Management, Scrum meet and celebrations and Reporting.

Professional Experience and Project Details

Project Title

Cox Home life, Alarm.com

Client / Domain

Cox Communications / Communications

Duration

10/2018 – 01/2020

Location

Atlanta, Georgia

Operating System

Windows 7, IOS & Android

Programming Language

C, C#, VB Script, Java

Project Description:

Cox Home Life/Alarm.com is a home/business security application that provides cloud-based services for remote control, home/business automation and monitoring services. Services include interactive security, video monitoring, energy management and home/business automation.

Role and Responsibilities:

As a QA lead, the role demanded following primary activities:

Design test cases for certifying web-based applications like management portal for CHL and CBSS, Customer and Dealer portal for Alarm.com. gathering the requirements, analyzing them and designing test cases that are used to certify various server versions of the applications.

Execute the test cases for certifying the CHL and CBSS mobiles apps on IOS and android utilizing BrowserStack platform and providing the report to the stakeholders.

Participated in setting up the environment as per the requirements, executing the test cases in the environment, and reporting the results to various stakeholders.

Perform testing based on established best practice methods of Cognizant's Project Test Strategy documents and framework using various tools like Jira, ALM.

Run automation test cases for ADC and CHL regression cycles for testing home security and home automation devices and sensor automation.

Participate in daily/weekly defect review & triage meetings.

Preparing of Defect tracker and graphs for easy tracking of open and reopen defects.

Help in coordinating with the offshore team for requirement clarifications and execution tracking.

Other Professional Experience and Project Details

Project Title

Migrate FP and Routed Tasks to EMA

Client / Industry Domain

CVS Caremark / Pharma

Duration

04/2018 – 09/2018

Location

Tampa, Florida

Operating System

Windows

Programming Language

Facets (Trizetto), SQL/PLSQL backend Integration

Project Title

Horizon SSNRI (Social Security Number Removal Initiative)

Client / Industry Domain

Horizon / HealthCare

Duration

11/2017 – 03/2018

Location

New Jersey, NY

Operating System

Windows

Programming Language

Java

Project Title

CVS – Facets Enrollment UAT

Client / Industry Domain

CVS Caremark / HealthCare

Duration

11/2015 – 11/2017

Location

Tampa, Florida

Operating System

Windows

Programming Language

Facets (Trizetto), SQL/PLSQL backend Integration

Project Title

Blue Shield of California Project

Client / Industry Domain

Blue Shield Of California / HealthCare Insurance

Duration

07/2014 – 10/2015

Location

El Dorado Hills, CA

Operating System

Windows 2000

Programming Language

Facets (Trizetto Tool) / Informatica (ETL Tool)

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