Customer Service Desk Receptionist
Resume:
Melissa Bourgeois
*****.*******@*****.***
*Professional Summary
Receptionist and customer service representative with over ten (10) years of experience with an enthusiastic personality.
*Work Experience
UPS
Customer Counter/Supervisor Gonzales,Louisiana
09/4/2021 to Present
-Answer phones
-Assist customers in looking up and locating packages
-Run daily reports for to track daily returns for customers
-Dispatch routes and on call pickups to drivers
-On Saturdays help receive packages from the Airport, scan and sort for routes
-Message drivers on any updates and safety tips for their daily runs
Gonzales Hardware Gonzales, Louisiana
Customer Service 08/20/24 to Present
-Answer phones
-Enter invoices in Quick Books
-Pay bills in Quick Books
-Payroll
-Assist counter when needed with customers
H & R Block
Receptionst Gonzales, Louisiana
-Answer phones, schedule and confirm appointments 01/15/2024 to 4/19/24
-Check clients in, take payments
-At closing close out cash drawer
Dr. Barnett Oral Sugeon
Front Desk Receptionist
- Update patient’s Demographics and create new patient charts Baton Rouge, Louisiana
-Schedule and confirm appointments 04/2021 to 09/3/2021
-Take payments
CVS Gonzales, Louisiana
Pharmacy staff 02/2020 to 04/2021
-Put presctions away in the correct bin after pharmacist filled
-Wait on customers in the store and the drive up window
Louisiana Dental Gonzales, Louisiana
Front Desk Receptionist 6/2020 to 3/2021
-Update paon tient’s Demographics and create new patient charts into Dentrix system
-Schedule and confirm appointments
-Take payments over the phone
-Answer multi phone lines
Massage Envy Baton Rouge, Louisiana
Baton Rouge,LouisianaFront Desk Receptionist 08/2019 to 6/2020
- Client check-in for appointments/ Answer telephones, schedule and confirm appointments
- Provide necessary forms to clients for entering into client system
- Receipt/collection of payment after service
Lamendola Dentistry Gonzales, Louisiana
Front Desk Receptionist 03/2019 to 07/2019
-Register patients into system
-Create new patient charts (filing, scanning, etc.)
-Receipt/collection of payments from patients
-Schedule appointments
-Answer incoming telephone calls/customer service
Our Lady of the Lake Baton Rouge, Louisiana
Patient Access Rep I 09/2018 to 03/2019
-Execute daily operations of patient registration for ER Charts
-Receipt/collection of payments
-Patient services (review of Hippa and other regulations, etc.)
Main Street Dental Care Gonzales, Louisiana
Front Desk Receptionist 07/2008 to 09/2018
-Verify insurance for coverages for upcoming appointments of patients
-Communicate with insurance companies for filing patient claims
-Maintain database system for patients
-Execute daily operations of patients check-in and check-out
-Sort incoming mail/ inventory office supplies
-Collect, count and disburse cash payments
-Basic bookkeeping and banking transactions
-Answer telephones and schedule appointments
-Prepare and organize monthly billing for patients
-Call on delinquent accounts
-Organize patient charts and invoices for accounts
-Manage dentist calendars
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