Customer Service Supply Chain

MWANGI SAMUEL NG’ANG’A

Address: *****, *****

Nakuru

Contact: 070******* / 075*******

Email: *********@*****.***

**CAREER OBJECTIVE**

Experienced and diligent driver with a proven track record in driving and mechanical duties. Seeking a Driver’s role where I can leverage my expertise in customer service and geographical knowledge to provide safe and efficient driving experiences within a reputable organization that values excellence in customer satisfaction.

**EDUCATION**

- Diploma in Purchasing and Supplies Management, Jomo Kenyatta University of Agriculture and Technology, 2014-2017

- Kenya Certificate of Secondary Education, Haraka Secondary School, 2009-2013

- Kenya Certificate of Primary Education, Bishop Ndingi Primary School, 2001-2008

**EXPERIENCE**

*Assistant Supply Chain Manager (Attachment)*

Kenya Power and Lighting Company Limited (June 2016 - July 2016)

- Supported proper stock management procedures and ensured inventory accuracy.

- Conducted regular stocktaking and reconciled any discrepancies.

- Implemented material handling and storage best practices to maintain inventory integrity.

- Coordinated with inspection committees to verify materials from external vendors.

*DELIVERYDRIVER*

*Ngewa Holdings (January 2018 - December 2021)

- Timely delivery of products while maintaining vehicle safety and cleanliness.

- Handled pre-trip and post-trip vehicle inspections.

- Resolved customer service complaints effectively, ensuring complete satisfaction.

- Contributed to team building activities to enhance workplace relationships.

*DRIVER*

Warehouse Orders – One Acre Fund (January 2022 - December 2023)

- Maintained accurate logs of daily routes, fuel usage, and incidents.

- Conducted routine vehicle inspections and ensured proper maintenance.

- Assisted in loading and unloading shipments, improving warehouse operations.

- Maintained records of dispatches and generated invoices.

*REPLENISHMENT DRIVER *

PROTO ENERGY ( April 2024 – Jan 2025)

-Establish, develop, and maintain positive relationships fellow

Colleagues.

- Timely delivery of filled gas cylinders to the container locations

And collection of empties as per stipulated SOPs.

-General cleanliness.

-Taking full responsibility of assets’ accessories.

- pre and post-trip inspections.

**SKILLS**

- 8+ years of driving experience.

- Proficient in vehicle maintenance and inspection.

- Strong commitment to integrity and honesty.

- Attention to detail and keen observation skills.

- Excellent customer relations and service abilities.

- Effective organizational and prioritization skills.

- Proficiency in basic computer packages.

**REFERENCES**

1. Mercy Churu

Human Resources

Ngewa Holdings

Phone: +254*********

Email: **********@*****.***

2. Carlson Barasa

Dispatcher

One Acre Fund

Phone: +254*********

Email: *******.******@***********.***

3. Wilfred kathambi

Replenishment supervisor

Proto energy ltd

Phone: +254*********

Email: *********@***********.***

Contact this candidate