GEORGE GODSPOWER
+*** (0-909-***-****, 081********
************@*****.***
Shomolu, Lagos
PROFILE
A dedicated and customer-focused professional with a passion for the hospitality industry, equipped with exceptional interpersonal and communication skills. Demonstrated expertise in ensuring exceptional guest experiences through efficient service delivery, attention to detail, and a keen eye for guest satisfaction. Proven ability to adapt swiftly to changing environments, demonstrating excellent problem-solving abilities and maintaining a positive attitude under pressure. Adept at collaborating with diverse teams to achieve organizational goals and committed to upholding the highest standards of hospitality excellence. Eager to contribute my skills and enthusiasm to a dynamic hospitality team, striving to elevate guest satisfaction and enhance the overall reputation of the establishment.
CAREER SUMMARY
Independent Content Creator
Global (Freelance) 2023 – date
As an Independent Content Creator, I am solely responsible for conceptualizing, creating, and delivering engaging and high-quality content across various platforms.
Key Responsibilities:
1. Content Creation:
Develop original content ideas, concepts, and strategies aligned with organizational goals.
Produce written, visual, or multimedia content for different channels, including but not limited to blogs, social media, videos, podcasts, and newsletters.
Research and stay updated on industry trends, topics, and best practices to inform content creation.
Collaborate with stakeholders to understand content requirements and objectives.
2. Content Curation and Management:
Curate relevant content from various sources to supplement original creations.
Organize and maintain content calendars to ensure consistency and timeliness in content delivery.
3. Audience Engagement and:
Foster engagement and interaction with the audience through compelling storytelling and multimedia content.
Monitor and respond to audience feedback, comments, and inquiries in a timely and professional manner.
Analyze engagement metrics and use insights to refine content strategies and improve performance.
Private Driver
Afeley Links, Lagos 2020 – date
As a Private Driver, I have had the privilege of serving a confidential client, ensuring safe and reliable transportation in various capacities. My role encompassed a wide array of responsibilities aimed at delivering a high standard of personalized service.
Key Responsibilities:
1. Safe and Secure Transportation:
Safely transported the client to various destinations, ensuring compliance with traffic regulations and maintaining a high level of safety at all times.
Implemented defensive driving techniques and maintained a clean driving record, prioritizing the safety and well-being of the client.
2. Route Planning and Navigation:
Planned efficient routes for daily travel, considering traffic conditions, time constraints, and alternate routes to reach destinations promptly.
Utilized GPS systems and local knowledge to navigate through diverse routes, avoiding congested or hazardous areas.
3. Vehicle Maintenance and Care:
Conducted regular vehicle inspections, ensuring the car's cleanliness, functionality, and overall maintenance to provide a comfortable and smooth travel experience.
Arranged for scheduled maintenance and repairs, ensuring the vehicle was in optimal condition for daily use.
4. Client Assistance and Communication:
Maintained open and respectful communication with the client, catering to their preferences and requirements for each trip.
Assisted with carrying luggage, running errands, and providing any necessary support to enhance the overall client experience.
5. Discretion and Confidentiality:
Upheld a high level of confidentiality and professionalism in all interactions, respecting the privacy and personal information of the client and their associates.
6. Adaptability and Flexibility:
Adapted to changing schedules and last-minute travel plans, demonstrating flexibility and a willingness to accommodate the client's needs.
Personal Assiatant/ After Sales Personnel
Briscoe Ford, Ikeja, Lagos 2017 - 2020
In this dual role as a Personal Assistant and After Sales Manager at Briscoe Ford, I was entrusted with a range of responsibilities focused on ensuring exceptional customer satisfaction and smooth operations within the organization.
Key Responsibilities:
1.Personal Assistant Duties:
Supported the executive team by managing their calendars, scheduling appointments, and organizing meetings, optimizing their productivity and time management.
Prepared and edited correspondence, reports, and presentations, maintaining accuracy and confidentiality in all communications.
2. Client Relationship Management:
Established and maintained strong relationships with clients, addressing their inquiries, concerns, and feedback promptly and professionally.
Acted as a liaison between clients and internal teams, ensuring effective communication and timely resolution of after-sales queries and issues.
3. After Sales Management:
Oversaw the after-sales process, coordinating with various departments to ensure smooth order fulfillment, delivery, and customer onboarding.
Monitored customer satisfaction post-sales, conducted follow-ups, and implemented strategies to enhance service delivery and overall customer experience.
4. Problem Resolution and Customer Support:
Addressed customer complaints and concerns, investigating issues thoroughly and providing appropriate solutions to ensure customer retention and satisfaction.
Collaborated with the operations team to streamline processes, identify bottlenecks, and implement improvements for a more efficient after-sales service.
5. Data Analysis and Reporting:
Collected and analyzed customer feedback and sales data to identify trends, areas for improvement, and opportunities for upselling or cross-selling.
Generated regular reports for senior management, offering insights into after-sales performance and suggesting strategies to enhance service quality.
6. Team Collaboration and Training:
Worked closely with the after-sales team, providing guidance, support, and training to enhance their skills, product knowledge, and customer service capabilities.
Fostered a collaborative and positive work environment, encouraging teamwork and cooperation to achieve common goals.
Concierge
White House Hotel, Ikeja, Lagos 2014 - 2017
As a dedicated Hotel Concierge at White House Hotel, I held a pivotal role in ensuring a seamless and memorable guest experience. My responsibilities encompassed a wide range of guest services aimed at exceeding expectations and enhancing their stay.
Key Responsibilities:
1. Guest Services and Assistance:
Provided warm welcomes and assisted guests with check-in and check-out processes, delivering a personalized and hospitable arrival experience.
Addressed guest inquiries, offering recommendations for dining, entertainment, and local attractions, tailored to their preferences.
2. Reservations and Bookings:
Managed reservations for restaurants, events, transportation, and tours, coordinating with relevant service providers to fulfill guest preferences and requests.
Utilized hotel software to efficiently handle guest bookings and inquiries, ensuring accurate and up-to-date information.
3. Concierge Desk Operations:
Maintained an organized and efficient concierge desk, serving as a central point for guest interactions and inquiries.
Managed guest requests promptly, whether for housekeeping, room service, or special amenities, and communicated effectively with the respective departments.
4. Knowledge of Local Attractions and Events:
Stayed updated on local events, festivals, and attractions to provide guests with insightful recommendations, enhancing their stay and overall experience in the area.
5. Problem Resolution and Guest Satisfaction:
Addressed guest concerns and resolved issues in a timely and professional manner, ensuring a high level of guest satisfaction and loyalty.
Acted as a liaison between guests and various hotel departments to ensure seamless communication and swift resolution of any guest-related matters.
6. Collaboration and Teamwork:
Collaborated with the hotel staff and management to coordinate guest services and elevate the overall guest experience, promoting a cohesive and guest-centric work environment.
Gym Instructor/ Pool Attendant
White House Hotel, Ikeja, Lagos 2014 - 2017
In my role as a Gym Instructor and Pool Attendant, I have had the privilege of contributing to the overall well-being and fitness journey of our valued members. My responsibilities were diverse, involving both gym and pool-related functions.
Key Responsibilities:
Fitness Program Development and Instruction:
Designed personalized fitness programs for gym members based on their goals, fitness levels, and medical considerations, ensuring safe and effective workouts.
Conducted fitness assessments and regular check-ins to monitor progress, modify programs, and motivate members to achieve their fitness objectives.
2. Equipment Maintenance and Safety:
Managed and maintained gym equipment to ensure functionality, cleanliness, and safety for users, promptly reporting any maintenance needs to the appropriate department.
Conducted regular safety checks and educated gym users on equipment usage and safety protocols to prevent accidents and injuries.
3. Group Fitness Classes:
Conducted group fitness classes, such as aerobics, spinning, and circuit training, fostering a positive and energetic atmosphere to motivate participants and encourage their active participation.
Demonstrated proper exercise techniques and offered modifications to accommodate varying fitness levels and abilities.
4. Pool Area Supervision and Safety:
Monitored pool activities and ensured adherence to safety rules, including proper use of equipment, following designated swimming areas, and providing assistance as needed.
Conducted regular water tests and maintained optimal water quality, sanitization, and chemical balance in the pool for the safety and comfort of swimmers.
5. Customer Engagement and Service:
Interacted with gym and pool members, providing guidance, answering inquiries, and assisting them with any concerns or requests related to their workouts or pool experience.
Offered exceptional customer service by addressing member feedback, resolving issues, and creating a welcoming and inclusive environment.
6. Team Collaboration:
Collaborated with fellow fitness and wellness professionals to coordinate class schedules, share best practices, and collectively ensure a cohesive and rewarding fitness experience for all members.
SKILLS
Leadership, Communication, Adaptability, Creativity, Microsoft packages.
QUALIFICATION
Yaba College of Technology; Ordinary National Diploma 2019
Base Comprehensive College, Port Harcourt; Secondary School Leaving Certificate 2004
CERTIFICATIONS/ TRAININGS
First aid and training on indoor firefighting.
CHARACTER REFERNCES
Maureen Nwachi
*************@*****.***
www.linkedin.com/in/maureen-nwachi/
+234 (0-805-***-****
Mr Ikams Peters
Uyo, Akwa Ibom
+234 (0-806-***-****