Supply Chain Business Intelligence

Marie Parker

*************@*****.***

Centurylink - Wake Forest, NC

Order Processor I- Contract 919-***-****

Objective

A Technical Object Administrator/ Business Intelligence Pharma Operator, with a strong background in the BioPharma Industry.

Supply Chain Management – She has over 7 progressive years in the supply chain Industry to include Supply Chain Planning, Forecasting and testing of technical Equipment SDLC - Software Development Life cycle - Created Scope Documentation and checklist for projects from Implementation to Completion to ensure timeliness of projects.

GxP - Performed Good Practices ensuring guidelines and regulations were performed accurately according to 21 CFR and FDA requirements. Ensuring products were safe and met their intended use during the in-process phase Performed internal and External audits to ensure compliance of products. PROFESSIONAL SUMMARY

Multitasking professional with excellent analytical and logical skills possessing over 4 years progressive experience as an analyst.

Demonstrated managerial/leadership skills, Microsoft Office, Word and Excel. Excellent communication, Attention to detail Excellent written and verbal skills, Document Management, FDA Audits, CMM, MM, cGMP, GMP, SAP,CIP, QMS GDP, GSOP, SOP, GxP, Test Sampling, Shipping / Receiving, Data Entry, Production Planning and Scheduling, Purchasing, Procurement, Master Data Maintainer, Change Control. Quality Management Control. Performed Validation and Verification Inventory Management, Document Information Records, Engineering Change Management Master Recipes, Batch Documents. SAP R/3 MIGO, PIMS, SharePoint and Oracle.and UAT sampling and Testing

WORK EXPERIENCE

Wells Fargo Advisors-Raleigh- Office Administrative November 2022 - June 2023

● Provide assistance to Financial Advisor, Client Advisors as well as Financial Consultants such as Filing, scanning, emailing and transferring Client documents and phone calls

● Provide complete services to the branch and mail outgoing correspondences to clients

● Set up and manage Calendar meetings for the branch

● Procure orders and manage deployed devices and equipment that has reached the end of life or detention period.

● Coordinated follow up calls with clients, relayed messages and transferred to appropriate Teams

● Processing ACH checks to the correct accounts such as ROTH, IRA, INDIVIDUAL etc.

● Assisted clients in completing transfer of deeds, death certificates, POA forms as well as scheduling Notary and Medallion stamped Document services in our branch.

● Researched client Accounts by name, phone number or Account number and queried the system to provide information Mailed outgoing holiday and birthday cards to clients.

IBM- RTP, NC- Contract

(Inventory Logistic Capture)

Finance & Operations Manager for BaaS Account June 2021- Nov 2022

● Responsible for shipping and receiving of all phases of Asset Management utilizing SAP systems.

● Responsible for resolving discrepancies within Order Management, Vendor Management and Courier Management to ensure accuracy of physical and on hand counts are correct

● Verified packing slip against physical Inventory received and Processed all shipments in the Order Now tool and upload Evidence of shipment received in a shared folder utilizing SAP tool

● Responsible for Creating MLDB records ( Machine Data Base) to track historical information on all assets received within the BaaS Environment, Including, Order Number, Source Number, Asset tag, Serial Number, Location of floor and grid as well as Net Book Value of the Machine

● Responsible for uploading all BOL’s and other related information in a saved shared Folder

● Held weekly discussions via Web Ex to discuss Pending Actions, Resolutions, Concerns and follow ups Marie Parker

*************@*****.***

Centurylink - Wake Forest, NC

Order Processor I- Contract 919-***-****

● Worked Closely with PM’s, DPE Analyst, Deployment Engineers, Warehouse, and Carriers to Escalate services, track Orders, Expedite shipments or to initiate an investigation

● Utilized UPS shipping for LTL shipments as well as other Cargo services

● Responsible for processing of all Media destructions on Retired assets and its financial information to ensure all confidential information is handled with high priority and accuracy

● Coordinated all shipping utilizing a 3rd party Vendor for services to include Air, ground etc

● Managed several accounts and projects from implementation to Completion

● Utilized a ticketing system to manage all Account Information

● Managed all Back up as a Service Accounts and Cloud Management Services

● Responsible for maintaining a spreadsheet of PIT (Physical Inventory) and Financial Disk drive Information associated with each account.

Century Link / steam

Wake Forest, NC

April 2019- June 2020

● Responsible for Customer Escalations of products and services, ensuring timely resolutions

● Responsible for Reviewing and verifying customer sales Orders for 100% accuracy prior to shipping

● Responsible for return of orders, utilizing 3SBL labels and blister sleeves

● Perform Vendor lookup and also responsible for updating vendor information

● Responsible for expediting Orders as well as redeployment

● Responsible for eProcurement, scheduling vendor pick ups and requesting RMA’s

● Review of master data, order discrepancies as well as block orders and removing customer blocks

● Responsible for updating Customer group, currency, pricing and exchange rates

● Maintained a working knowledge of products, order fulfillment policies and procedures as well as Contractual agreements

● Checking and clearance of SAP Orders to ensure proper process of the organization( purchasing, production, tec) is carried out

● Process all sales Orders and invoices ensuring orders are complete and follow up with customers addressing concerns

● Maintain daily production logs and reports for accuracy and goals utilizing Microsoft spreadsheets and pivot tables

● Planning, reviewing, and scheduling release of sales orders for shipment as well as resolution of order issues

● Coordinate with warehouse to ensure customer request and delivery dates are met

●

Prepares and Process customer Orders ensuring label accuracy utilizing SAP order processing tools Research Orders and its status to update Technicians on certain Service Orders and determine correct approach John Deere ( Mindlance Inc.Cary, NC) Jan 2019- April 2019 Data Analyst III- Contract

● Provide Tier 1 Helpdesk Support with proven ability to troubleshoot technical issues delivering timely resolutions

● Worked closely with Project Managers to analyzed Data or Information to make business decisions and solve problems

● Created Incident/Problem ServiceNow tickets to resolve issues in various areas of the business and logged expected results in SharePoint

● Performed UAT testing of End- user functionality to ensure intended results of the Applications use

● Monitored and Maintained multiple Emails and folders escalating and resolving issues from PLM’s, End Users, SME’s, Dealers, Contractors, and Vendors concerning Pricing Service Request as well as creating tickets

● Responsible for rerouting and assigning tickets to the appropriate areal of the business ensuring adequate workflow and uninterrupted services

● Educated end user on products and functionality testing

● Responsible for sending courtesy emails to the business to communicate status and lead time of project Marie Parker

*************@*****.***

Centurylink - Wake Forest, NC

Order Processor I- Contract 919-***-****

GlaxoSmithKline, Zebulon, NC 2017 -2018

Business Analyst, Tech GMS Pharma Ops - Contract

SAP Administrator

● Perform Environmental Monitoring and Conduct routine audits of data, Information, procedures,

● Equipment and Systems to Ensure Compliance of SOP, GMP and other Regulatory Requirements

● Responsible for Analysis of Business Requirements Configuring 3r party software Implementation of

● Infrastructure Solutions

● Collect and Analyze Data Work process to Optimize overall efficiency as well as Increase Revenue to

● Include Database querying, Forecasting, and Planning

● Responsible for Creation of Documentation and Maintenance of Applications working within the

● Information Technology Functions obtaining resources of Objectives and Analysis

● Maintained High level of Data Integrity and Problem Solving using Strong Analytical skills with capability to Brainstorm, Observate, Investigate, Interpret and Integrate new Information to conclude good decision Making

● Utilize Quality Management Systems to customize lifecycle used for validation of software that supports

● GCP Requirements

● Dedicated Continuous Process Improvements

● Uploaded Scanned Images of Documentation used to Support the Business

● Ability to follow Prescribed Procedures and Workflow Process to Aid in accuracy and efficiency

● Acute Attention to Detail and ability to Time Manage

● Experienced in Developing, Implementing, and Optimizing Operational Processes

● Responsible for processing and Independently Review of Customer Information Records and Process Validation and Verification.

● Assign, Reassign and allocate Functional Locations. Room numbers, New Equipment etc to a tasklist

● Create, Change and display Bill of Material, Master Recipe, Object Links, Batch Documents and more

● Managed Batch Documentation for Supplies intended for Clinical use

● Collaborate with Global IT Solutions functional groups by adhering to established processes to ensure that business requirements are delivered through successful project implementation of optimal, cost-effective solutions Merck Pharmaceuticals Dec 2016 – Sep 2017

(Technical Object Administrator) - Contract

Plant Maintenance

● Provided Services to Quality, Deviation Management, Investigations, Automations and Plant Management. Utilizing SAP

● Responsible for Managing and Maintaining controlled Documentation of Production Work Orders to

● Support Pharma Industry

● Responsible for Technically completing Work Orders and Notifications ensuring accuracy

● Responsible for Storage, Maintenance and retrieval of controlled Documents

● Handled Various activities of project Information through gathering, analyzing and documenting the functional business

● Ensured GDP on Work performed from Maintenance Technicians were accurate and complete in

● accordance with Regulatory agencies

● Experienced in Achieving Cost Effective Production with increased Quality

● Scheduled PM Instruments for offsite calibrating

● Liaison between Business and Technical personnel to ensure mutual understanding of processes

● Responsible for decommissioning of Instruments from service due to out of tolerance issues

● Created Deviations on critical Work Orders and raised a notification

● Contact Vendors and Suppliers to investigate line down situations

● Facilitate monthly meetings with Clients to Document Requirements and explore potential solutions

● Expertise in writing. Implementing and maintaining traceability for documents

● Procurement Management of Office supplies to include expediting orders

● Memo Writing and Revision of SOP documentations

● File and Organized Work Orders after processing

● Planned and Scheduled Production Instrument Calibrations

● Scheduled Calendar Events and reserved room locations for Events

● Acted as a single point of contact between Project Manager and appropriate IT groups

● Processed Out of Tolerances Instruments for Reliability Engineers

● Attended weekly Tier Meetings and Town Halls to discuss Business needs and Objectives Marie Parker

*************@*****.***

Centurylink - Wake Forest, NC

Order Processor I- Contract 919-***-****

● Prepared for Regulatory audits conducted by FDA ensuring all standard operating procedures were

● compliant

● Responsible for Converting Engineer Change Request to Engineering Change Orders

● Support management of overall audit readiness activities and the completion of agreed CAPAs (Corrective

● Actions, Preventive Actions)

● Support readiness activities to ensure that stakeholders are prepared to host external inspections from regulatory bodies (e.g. FDA), external audits (e.g. PwC) or internal audits (e.g. A&A

● Responsible for ensuring all controlled records are stored, maintained and retrievable in accordance with

● Quality Management System requirements.

Ryder Integrated Logistics, Raleigh, NC Mar 2010 – May 2016

(Contractor for AT&T)

Material Service Coordinator / Forklift Operator

● Provided services to Infrastructure Technology Managers as well as Construction Engineering Managers

● Placed Mechanicalized orders and office supplies in SAP

● Scanned Products and labels from Store room

● Scanned and Issued Equipment to Field Technicians for Installation of residential and Commercial services

● Managed and Maintained storeroom and Replenished Stock levels

● Tracked Purchase Orders and Created Purchase Requisitions using E-track

● Answered Incoming calls and rerouted calls to appropriate areas of the business

● Scheduled site deliveries of Technical Equipment

● Managed redeployment of excess materials to include Outsourced Materials and Overstocks

● Participated in daily conference calls regarding Business needs and Improvements

● Responsible for ensuring all safety standards and procedures were met in compliance with OP78

● Coordinated training material for new hire associates and entered information in administrative systems

● Monitored and administered quarterly internal and external audit of equipments and discrepancies of

● missing Inventory

● Created 3 SBL labels for shipping and printed Zebra Printer serialized labels for Returns

● Adjusted and moved inventory into Systems Application (SAP)

● Responsible for filing freight claims on Product received damaged in transit

● Responsible for chargebacks and buy backs

● Requested RMA from vendor for shipping in error or incorrect product

● Expedited Material as needed or as requested

● Traveled training coordinator for the South East Regional district

● Monitored cycle counts to ensure accuracy of Inventory

● Self-management of workload with ability to identify escalation needs to management.

● Domestic and cross-border express Courier Services and shipment of general goods, including import and export requirements. Additional Skills

● In Process Control ERP Enterprise Systems Telecommunications Reverse Logistics

● 1st Piece Sampling Supply Chain Management Clean Room/Sterilization Batch Logging of Raw Materials. EDUCATION

Cornerstone High School, Townsend, Georgia

Diploma

Bioworks

Vance Granville Community College,

Henderson. NC May 2007

Marie Parker

*************@*****.***

Centurylink - Wake Forest, NC

Order Processor I- Contract 919-***-****

VISION MEDICAL:

Medical Billing & Coding I & Il

Raleigh, NC

October 2010

Microsoft Excel

Raleigh, NC 2019

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