Full or Part-Time Customer Service
Resume:
Deborah Dobbins
Exceptional Customer Care and Leadership
Tuscaloosa, AL 35405
*********@******.***
Seeking Full-time or Part-time Employment, if part-time preferably 3 consecutive days per week, Monday through Saturday
Authorized to work in the US for any employer
Work Experience
Security Professional
Allied Universal Security - Vance, AL
May 2023 to Jan 2024
Monitor Entrance and Exit areas
Monitor Incoming and Outgoing employees
Welcome Domestic and International Visitors to the facility
Denied Entrance to anyone who didn’t have proper clearance
Answer phones and direct them to the correct contacts, or answer the questions directly.
HIRING MANAGER
Dean’s Restaurants (MCDONALDS) - Tuscaloosa AL
June 2022 to May 2023
Select and Interview all new applicants for employment
Hold Employee Job Fairs
Process all necessary paperwork for new Employees
Train all new Employees
Schedule Appointments for myself and others in Management team
Complete necessary disciplinary actions with Employees
Audit existing personnel files to insure proper documentation was in file
Assist Management team during busy times to ensure accurate and speedy Customer Service
Assisted in building strong relationships with Customer and Employees
Make Bank Deposits, order supplies, and other office function
HR Manager
Taylorville Family Medicine - Tuscaloosa, AL
September 2020 to May 2022
Select and interview new applicants
Registered, trained, and on boarded all new employees
Assist in Rewriting, building and enforcing New Employee Handbook
Deliver Disciplinary Actions (whether Warnings or Terminations)
Audit of Medical records for the Nurse Practitioners
Scheduled visits with Contractors, Representatives and other necessary visitors
Scheduled appointments with Owner calendar
Make Bank Deposits
Other duties as necessary and/or requested by owner
Membership Champion
Sam’s Club - Tuscaloosa, AL
January 2019 to May 2019
Educate and promote Club members on different membership types
Discuss and promote Club credit card types
Assist Club member in locating specific items and building brand loyalty
Territory Sales Consultant
Allstate and Encompass Insurance Companies - Tuscaloosa, AL
November 1999 to August 2010
Enhanced agency commitments to carrier by building solid foundation of communication and open, honest dialogue about company objectives, gaining respect and trust.
Trained new agents and re-training for current agents on product and system knowledge for both Encompass and Allstate brands.
Worked closely with agency force to find areas of growth within their respective markets in order to maximize Agency compensation.
Delivered tough decisions, sometimes relating to termination of contracts, elimination or restriction of business in specific areas, yet maintaining the relationship for future opportunities.
Seasonal Sales Associate
Belk Stores, Inc. - Tuscaloosa, AL
October 2009 to December 2009
Assist customers in selection of items to purchase
Process Sales and returns at cash register
End of day transaction totals
Producer And Personal Lines Manager
Fitts Agency, Inc - Tuscaloosa, AL
June 1996 to October 1999
Successfully developed and grew a personal lines book of business from 0 to $500,000 in a 2 year period, all the while, quoting and issuing principal producers new personal lines products. Also, trained other producers and customer service representatives on product knowledge and system knowledge for carriers.
Met with and designed opportunity areas of growth with all personal lines marketing representatives for all carriers agency represented.
Led and implemented successful audit and review of personal lines book of business for agency.
Customer Service Representative & In-House Producer
Duckworth Morris Insurance Agency - Tuscaloosa, AL
August 1987 to June 1996
Responsible for assisting 9 secondary locations on placing business with daily activity for most offices.
Processed renewal and commission information on all new and renewal business for these locations.
Quoted, reviewed and secured placement of business for new producers within the primary office in Tuscaloosa and entering the information into the Applied System for bookkeeping purposes.
Successfully led project that would give the secondary locations primary responsibilities of their own new and renewal business in dealing directly with various companies and also entering their own information into the management system.
Once secondary locations were independent of the main office, requested to be assigned to the largest personal lines producer within the agency to assist with development, retention and servicing of Personal Lines and new and renewal business.
Quoted, explained and issued coverage to in-house accounts that were call-in or walk-in customers.
Education
Some college in Business
Awards
Circle of Success
March 2009
Award given to Territory Sales and Marketing Professionals at Encompass Insurance Company for exceeding company goals in a given territory. Award trip to Resort in CA for 5 days with round trip air fare for winner and guest, all expenses paid and festivities with other winners and company
Executives. Also received the Circle of Success Gold Ring. And smaller gifts in hotel room at check-in of the Resort.
Certifications and Licenses
Certified Insurance Service Representative
March 1988 to current, renews each January
Professional training for excellence in Customer Service.
Certified Insurance Counsellor
January 2006 to current, renews each January
In-depth teaching and understanding of the different types of insurance coverage/policies, understanding of risk selection for new and renewal clients, risk management to protect the client, your agency and the company(s) you represent.
Additional Information
References Furnished Upon Request.
Contact this candidate