Customer Service Retail Store
Resume:
Anne Acevedo
************@*****.*** • www.linkedin.com/in/anne-acevedo
** ********* ** **, *******, Alberta
PROFESSIONAL SUMMARY
Highly organized and client-focused Retail Supervisor with extensive experience in managing sales operations, supervising teams, and ensuring exceptional customer satisfaction. Proven ability to thrive in fast-paced environments while maintaining attention to detail and delivering results under pressure. Skilled in assigning and coordinating tasks for sales teams, resolving customer complaints efficiently, and managing inventory to prevent shortages and optimize store performance. Adept at preparing detailed sales and personnel reports to inform strategic decisions. A reliable team player with a strong commitment to fostering a positive work environment and exceeding organizational goals.
WORK EXPERIENCE
Research and Personal Assistant Dec 2023 - Present
Alpaca VC
•Delivered comprehensive support to the CEO by managing complex schedules, prioritizing tasks, and ensuring all operations ran smoothly, contributing to a 15% productivity boost.
•Compiled and analyzed large datasets to provide actionable insights that informed strategic action plans, improving project success rates by 20%.
•Maintained meticulous records and developed efficient data entry processes, reducing data processing time by 30% and improving overall accuracy.
Store Manager Jan 2023 - Present
Flex 8 Shop • Davao City, Philippines
•Successfully assigned and managed sales staff duties, improving task efficiency by 20% and ensuring smooth daily operations in a fast-paced environment.
•Authorized financial transactions, including payments and merchandise returns, with 100% accuracy, maintaining trust and compliance with company policies.
•Boosted sales performance by 15% through proactive selling strategies and hands-on involvement in meeting customer needs.
•Prepared detailed reports on sales volumes, inventory, and team performance, contributing to data-driven decision-making that optimized store profitability.
•Organized and maintained inventory, reducing stock discrepancies by 25% and ensuring timely restocking to prevent supply shortage
•Supervised and coordinated the activities of a 3–4-person team, fostering collaboration and productivity, which led to consistently meeting sales targets.
Call Centre Senior Manager Aug 2015 - Dec 2022
IQOR Philippines • Davao City, Philippines
•Successfully planned and implemented streamlined policies and procedures, reducing operational inefficiencies by 30% and ensuring full compliance with industry standards across all departments.
•Developed and executed action plans tailored to client needs, leading to a 25% increase in client satisfaction ratings and securing repeat business from key accounts.
•Directed the creation and execution of service quality assessment strategies, resulting in a measurable 20% improvement in performance metrics and customer feedback scores.
Call Centre Manager Apr 2006 - May 2015
IQOR Philippines • Davao City, Philippines
•Developed targeted action plans and provided expert guidance to project teams, successfully meeting 95% of client requirements within set deadlines.
•Efficiently managed budgets for multiple projects, optimizing resource allocation and reducing operational costs by 20%.
•Recruited, trained, and mentored a high-performing team, achieving a 40% reduction in employee turnover through professional development initiatives.
EDUCATION
Biology/biological sciences, general (Bachelor’s degree) May 1998 - Feb 2002
University of Southeastern Philippines • Davao City, Philippines
SKILLS
•Attention to Detail
•Customer Service
•Physical Stamina
•Problem-Solving
•Communication Skills
•Adaptability and Organization
•Team Player
PROFESSIONAL CREDENTIALS
•AGLC Proserve Liquor Staff Training
•First Aid, CPR and AED Training
•Lean Six Sigma Certification
VOLUNTEER WORK
Volunteer Staff Apr 2011 - Nov 2013
Davao City Foursquare Gospel Church • Davao City, Philippines
Dental, medical, and support missions. We provided medical consultations, food packs, and hygiene kits to the kids and families living in the suburbs of Davao Oriental.
Contact this candidate