Service Manager Customer
Resume:
TT
Timothy Turner
Professional Summary
Accomplished and energetic manager with a solid work history in Operations/Logistics. Motivated with strong leadership skills, Active Listening, Critical Thinking, Attention to Detail, Conflict Resolution, Operational Analysis, Coaching and Mentoring, Interpersonal Communication, Persuasion, Adaptability& Flexibility, Operations and Control, Lean Manufacturing.
Accomplishments
United States Marine Corps, Honorable Discharge with 9 years active service, Top Secret Clearance, Served at US Embassy Lisbon Portugal and the US Interest Section Havana Cuba Operation Desert Shield/Desert Storm, Operation Sharp Edge Monrovia Liberia
Work History
HyVee - Service Manager
Davenport, IA
04/2023 - Current
Performs as a leader and role model and maintains positive employee relations.
●
Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
●
Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
●
Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
●
Ensures proper customer service throughout the store and addresses specific customer issues.
●
Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
●
Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
●
************@*****.***
Davenport, IA 52804
Bold Profile
Skills
● Warehouse Management
● Manufacturing
● Logistics
● Inventory control
● Continuous improvement
● Materials management
● Staff Supervision
● Workplace Safety
● Schedule Management
● Supply chain
● Lean Manufacturing
● Production Management
Ray's Carpet & Flooring Installation - Operations Manager Clinton,IA
02/2017 - 12/2023
Data Dimensions - Production Manager
Clinton, IA
05/2016 - 02/2017
Prologistix Staffing - Area Manager
Fridley, MN
05/2013 - 02/2016
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
●
Compiles, stores, retrieves, and understands managerial data (i.e. Sales, inventory reports, ad and display projections/actuals, etc.)
●
Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
●
● Plan and direct day to day operations of 10 Flooring Installation Crews
● Maintain staffing levels, wages, hours, contract labor to revenues Communicate customer issues with operational team and discuss and devise ways of improving customer experience to include resolving issues and complaints
●
● Maintain relationships with key operational vendors
● KPI and Accounts Receivable metrics
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
●
● Warehouse 5S Implementation
● Review all operational invoices and submit for payment. Managed VA portion of the facility to include 2 shifts (95 employees) of processor's, scanners, quality screeners and shipping and receiving departments
●
Directed personnel in correct processing of Veterans Services Records to achieve requirements established by VA
●
● Communicate progress of daily, monthly, and quarterly initiatives
● Accountable to KPI metrics
● Developed SOPs in preparation of ISO 3rd party audit
● Schedule and participate in audit for ISO Certification
● Ensure output meets quality standards
● Resolved issues quickly to maintain productivity goals Proven ability to manage multiple projects while paying strict attention to detail
●
HR duties to include interviewing, hiring, training, counseling, conflict resolution, performance evaluation, and termination.
●
● Managed recruiting office with 4 assigned recruiters Minneapolis Downtown Improvement District - Operations Supervisor Minneapolis, MN
04/2009 - 12/2012
Cardinal Glass - Distribution Center Superintendent Hudson, WI
08/2001 - 05/2009
HR duties to include interviewing, testing, backgrounds, drug screens, hiring, training to clients needs, conflict resolution, and termination
●
Planned operations to meet established schedules, factoring in order demands and business forecasts based on client needs
●
Managed 4 onsite supervisors with 225 warehouse/operational assets over 8 separate client/contracts while maintaining contractual compliance and reporting requirements for all areas and assets
●
● KPI and Accounts Receivable metrics
● 5S, Lean Manufacturing, Six Sigma and Kaizen participation
● Form and actively participate in safety committees
● Transformed underperforming teams into productive, profitable teams
● Dedicated to expanding client bases by building lasting relationships Resolved conflicts promptly to promote positive environment for customers.
●
Supervised and scheduled day to day operations for 110 employees over 3 shifts
●
HR tasks interviews, testing, backgrounds, drug screens, hiring, training, counseling, performance evaluations, policy enforcement, and termination
●
Oversaw budget to include purchase of uniforms, supplies and equipment necessary to complete assigned tasks
●
● KPI and Accounts Receivable
● 5S, Six Sigma, Kaizen concepts
● Form and participate in safety meeting, establish safety policy
● Monitored supply chain and managed logistics functions for company Developed and deepened relationships with customers, vendors and internal stakeholders.
●
Direct day-to-day operations of distribution center, 125 employees over 3 shifts.
●
HR duties to include interviews, testing, backgrounds, drug screens, hiring, conflict resolution, counseling, termination
●
Certified trainer on all Warehouse equipment, forklifts, electric pallet jacks, walkie riders, etc.
●
Ability to perform all job-related tasks, receiving, put always, inventory, order selection, packaging, outbound shipping
●
● Developed and implement SOPs in preparation for ISO Certification
● Schedule and participate in ISO 9000 Certification/Certified
● 5S Implementation and enforcement
● Lean Manufacturing, Six Sigma, and Kaizen concepts
● Form and chair safety committee.
Contact this candidate