Customer Service Success

Paul Beltz

Los Angeles, CA *****

+1-818-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and sales processes. Great at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

Client Management

Customer Service

Executive & Team Coaching

Organizational Development

Team Collaboration

Account Growth

EXPERIENCE

MAY 2019-CURRENT

Owner

Get It Done Handyman Services Sherman Oaks, CA

Established 350 plus net new clients over 5 years, at an 80% close rate.

Determined and delivered a scope of work and project estimates for multiple projects at client site exceeding

Awarded NextDoor "Neighborhood Fave 2021, 2023, 2024".

FEBRUARY 2018-MARCH 2019

Channel Account Manager - Western Region

AudioCodes Piscataway, NJ

Provided account leadership, presentations, strategy and life cycle management, client relationship development, product sales training, heat-mapping and road-mapping for new and existing vendors selling an array of enterprise collaboration software

Sustained and grew new revenue by 118% planning and executing strategies to increase business penetration and drive profit growth.

APRIL 2015-JUNE 2017

Client Liaison/Account Manager So. CA

Insperity Kingwood, TX

Managed C-level client relationships and provided internal team leadership directing implementation for multiple components of complex HR product business sale.

Collaborated with team members to manage and resolve any potential and actual challenges affecting client satisfaction throughout account base resulting in 108% revenue growth year 2.

Identified opportunities for upselling or cross-selling products based on continual client needs analysis.

JANUARY 2014-DECEMBER 2015

Business Consulting

Quantum Shift Business Coaching & Consulting Los Angeles, CA

Engaged in detailed customer analysis providing metrics supporting team and executive consulting and coaching engagements increasing efficiency throughout sales, service and organizational functions.

Solved client business problems with custom solution design and implementation.

Conducted on-site discovery reviews to highlight areas where company solutions provide high-level business value.

FEBRUARY 2013-JANUARY 2015

Senior Regional Sales Manager - So. CA

Arrow Systems Integration Minneapolis, MN

Drove mid-market and enterprise new and existing account sales generation of 101% year 1 and 117% year 2 of a new Microsoft collaboration practice successfully prospecting, engaging, and closing.

Proficient in Salesforce CRM.

Provided exceptional customer service through timely response to inquiries and resolution of issues.

Prepared accurate forecasts of sales revenue based on market conditions and historical data.

Managed budgets for regional sales activities, including travel expenses and event sponsorships.

FEBRUARY 2011-AUGUST 2013

Senior Regional Sales Manager So. CA

VOX Network Solutions Brisbane, CA

Closed net new and existing account sales of complex Microsoft collaboration products and Managed and Consulting Services to multiple executive level stakeholders resulting in 111% year 1.

Represented company at trade shows, conferences, and other industry events.

Provided exceptional customer service through timely response to inquiries and resolution of issues.

Developed and executed sales strategies to achieve revenue targets.

Proficient use of Salesforce CRM.

EDUCATION

Bachelor of Arts - BA - Communications-Advertising

California State University, Fullerton, Fullerton, CA

CERTIFICATIONS

Microsoft Network Sales Specialist Communications (Lync 2013) - Microsoft 2011

Network Technical Presales Specialist Communications (Lync 2013) 2011

Avaya IP Office, Unified Communications 2010

Avaya Aura Enterprise Communications Server 2009

Executive & Team Coaching Disciplines 2008

Executive Coaching 2004

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