Data Entry Customer Service

Allyson Brandt

Salem, OR ***** 503-***-**** **********@*******.***

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WEBSITES,

PORTFOLIOS,

PROFILES

PROFESSIONAL

SUMMARY

With 18 years of experience at the State of Oregon, I have consistently prioritized creating a supportive environment that values efficiency and attention to detail. This commitment has been instrumental in ensuring that every interaction with DHS/APD/SOQ is handled with utmost care and professionalism. My receipt of the Sunshine Award further validates my dedication to making a positive impact in the community. Possessing active listening skills and proficiency in Microsoft 365, I effectively navigate the complexities of public service with adaptability and grace. The State of Oregon's mission is to serve and empower individuals while promoting community engagement through our work. Upholding these values, I continually strive for excellence in all my public service endeavors. SKILLS 18 years of experience in clerical

and office work

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Experience reviewing,

coordinating, redacting, and

releasing sensitive public records

in response to a high volume of

requests

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Excellent customer service,

communication, interpersonal

skills, and collaborative

partnerships

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Accuracy and organization

through sorting, data entry, and

filing

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Effectively developed long and

short-range goals

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Ability to operate general office

equipment: computer database,

multi line phones, copy machine

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Proficient using the Microsoft

Office Suite programs; Excel,

Word, PowerPoint, Outlook, and

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• Post-hire check-ins

• Problem-solving

• Data entry

• Office organization

Personnel documentation

verification

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• Interpersonal communication

• Critical thinking

• Relationship building

• Resume screening

• Records maintenance

• Applicant interviewing

Management scheduling and time

records

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• Performance evaluations

• New employee orientation

• Staff development

• Personnel reports preparation

• Human resources standards

• Employee orientation

• Report preparation

• Employee interviews

https://www.linkedin.com/in/allyson-brandt-95246839?utm_source=share& utm_campaign=share_via&utm_cont

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A B

Microsoft Teams

• Customer relations

• Confidential document control

• Administrative skills

• Maintaining files

• Scheduling

• Team player

• Conflict management

• Employee relations

• Onboarding coordination

• Computer literacy

• Background checks

• Staff education and training

• HR policies

• Recruitment

• Effective planning

• Record preparation

• Training facilitation

• Technical support

• Mail handling

• Report generation

• Online position posting

• High social awareness

• Interviewing techniques

Personnel records management

and maintenance

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• Administrative assistance

• Employee surveys

• Daily operations management

• Explanation of benefits

• Inventory management

Transcribing meetings and

messages

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• Reporting requirements

• Work planning and organization

• Generating reports

• Applicant tracking systems ATS

• Coordinating training materials

Processing grievance

documentation

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WORK HISTORY ADMINISTRATIVE SPECIALIST1 02/2017 to CURRENT Department of Human Services Salem, OR

• Created guidelines to support robust quality assurance processes. Implemented and assessed Community Based Care initiatives based on detailed investigations.

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• Analyze data to identify strengths and weaknesses.

• Implements effective solutions to address challenges.

• Contributed to setting both immediate and long-term program objectives. Interpreted collected information, offering guidance for program enhancements.

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• Facilitated and managed recruitment processes.

• Coordinated training sessions, client meetings, and team gatherings.

• Coordinated schedules and logistics for a team of 17 across Oregon.

• Honored with the Sunshine Award from Oregon Governor. OFFICE SPECIALIST2 03/2016 to 02/2017

Department of Human Services CMEU Unit Salem, OR

• Managed communication via phone and email.

• Addressed sensitive inquiries and complaints promptly. Managed scheduling of appointments, meetings, and events for executives.

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• Routed client inquiries to relevant department.

• Optimized administrative workflows to meet organizational goals.

• Supported setting objectives for team growth.

PUBLIC SERVICE REPRESENTATIVE3 01/2007 to 03/2016

Department of Human Services Woodburn, OR

• Scanned and entered data for efficient recordkeeping.

• Reorganized data for record archiving.

• Displayed professionalism during interactions with staff.

• Analyzed documentation for eligibility determination.

• Worked alongside experts to meet procedural and requirement standards.

• Ensured conformity with established building regulations. Managed interactions with potentially irate individuals effectively while upholding professionalism.

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OFFICE MANAGER 08/2003 to 03/2007

Sister Systems DBA Curves Dallas, OR

• Oversaw office inventory management.

• Ensured exceptional organization to enhance office efficiency.

• Supervised the receipt and organization of all communications.

• Directed calls to appropriate departments and handled documentation. Excelled in defusing tense situations by staying composed and professional.

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• Mentored and developed employees for role proficiency. EDUCATION High School Diploma 06/2001

South Salem High School, Salem, Oregon

TRAINING I have participated in over155 training sessions in the last15 years while working with the State of Oregon; Ex: Active Shooter, Privacy & Security, and Purposeful Feedback.

AFFILIATIONS National MS Society

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