Customer Service Class A
Resume:
TAMARA
TORMASCHY
***********@*****.***
New Castle, IN 47362
Bold Profile
Accomplished Class A Truck Driver with a proven track record at OTR Companies, adept in safe driving practices and effective communication. Excelled in safeguarding high-value pharmaceuticals, ensuring on-time deliveries. Demonstrated vehicle inspection proficiency and adaptability to challenging conditions, significantly enhancing operational safety and efficiency.
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results. Strong organizational and communication skills. Adept at managing administrative tasks, coordinating schedules, and maintaining office efficiency. Known for fostering team collaboration and achieving results. Several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Dedicated administrative professional with successful experience in fast-paced office settings, with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
PROFESSIONAL SUMMARY
SKILLS
• Health and safety awareness
• Safe driving practices
• Effective communication
• Adaptability to weather conditions
• Defensive driving techniques
• Vehicle inspection proficiency
• Accident prevention strategies
Hazardous and high- value materials
handling
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• Freight documentation
• DOT regulations compliance
• Load securement
• Class A commercial Driver's license
• Long-haul driving
• Accurate record keeping
• Hazardous materials endorsement
• Document management
• Doubles and triples specialist
• Tanker and hazmat endorsements
• Refrigerated trailers operation
• Teamwork
Ivy Tech Community College of Indiana
Muncie, IN
General Studies
Mansfield Business College
Mansfield, OH
Associate Of Business Administration:
Business Administration
The Ohio State University
Mansfield
Psychology
Premier Truck Driving School
EDUCATION
• 4.0 GPA
2 yrs business management and
accounting
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OTR Companies - CDL A OTR Driver
40 + States • 02/2005 - 10/2009
Various Companies - Class A Truck Driver, OTR
40+ States • 11/2018 - 03/2023
Various Companies - Business Management
Indianapolis, IN • 11/2001 - 12/2005
WORK HISTORY
• Safeguarding high- value pharmaceuticals and vaccines. Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
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Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
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Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
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Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
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Safeguarded transported goods by maintaining a high level of security and vigilance during overnight stops or extended layovers.
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• Dropped and hooked trailers and changed configuration of equipment. Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
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Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
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Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
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• Communicated with customers and vendors positively with particular attention to
• Coordinated team schedules to keep shifts properly staffed during busy periods. Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
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Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
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Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
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Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
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• Exhibited excellent people skills during interaction with employees and customers.
• Trained and developed new employees for ease of transition into team.
• Implemented loss prevention strategies that significantly reduced shrinkage rates. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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• Monitored daily cash discrepancies, inventory shrinkage and drive-off. Auburn, IN • 11/2018
CDL A: Cdl A Truck License
MTC Truck Driving School
Hazelwood, MO • 02/2005
CDL A: Cdl A Truck License
T&T Services - Owner/ Customer Servicer Service Representative Mansfield, OH • 03/1992 - 09/1997
Various Companies - Office Clerk
Mansfield, OH • 01/1987 - 11/1991
Various Companies - Customer Service Representative Mansfield, OH • 01/1987 - 11/1991
US Census Bureau - Field Operations Supervisor
Mansfield, OH • 11/1989 - 05/1990
• Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
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Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
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Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
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Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
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• Consulted with customers to assess needs and propose optimal solutions. Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
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Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
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• Managed purchasing, sales, marketing and customer account operations efficiently. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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Provided exceptional service to clients, fostering strong relationships and repeat business.
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• Followed safety protocols while working, avoiding accidents and injuries. Provided clerical support to company employees by copying, faxing, and filing documents.
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• Responded to inquiries from callers seeking information. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
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• Responded to customer requests for products, services, and company information. Submitted bids for printing jobs, oversaw all aspects of printing orders to final delivery in fast-paced million-dollar company.
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Assisted in designing and typesetting print orders, learned and assisted in darkroom with setting and plate- making, filed and maintained customers orders, answered phones, greeted and assisted walk- in customers, completed various binding orders,
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• Trained and supervised 12 crew leaders.
Conducted regular onsite inspections to ensure adherence to quality standards and identify areas for improvement.
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Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.
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Coordinated with other supervisors via conference calls to allocate resources effectively, minimizing downtime and maximizing productivity.
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Oversaw team operations in 12-county AREA. Oversaw busy office with 5 clerks. Fedexed all completed census books daily.
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Resolved personnel conflicts quickly and professionally, fostering a positive work environment that supported teamwork and collaboration.
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• Conducted scheduled and impromptu evaluations to assess work performance. Supervised a team of 200+ crew, maintaining high-quality work standards and promoting safe practices in the field.
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Set and managed schedules to give proper coverage to required areas and meet deadline demands.
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Oversaw daily operations at office and in the field, keeping team production moving at optimal pace.
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