Office Management Vice President
Resume:
HEATHER HOOTON
OFFICE MANAGEMENT PROFESSIONAL
CONTACT
*************@*****.***
Salt Lake City, UT
linkedin.com/in/heatherhooton/
Dear Hiring Manager,
With over 12 years of experience in operational and developmental roles, including my recent position as Vice President of Operations & Development at Interactive Learning, I am well-equipped to contribute effectively to your team.
During my tenure at Interactive Learning, I honed skills essential for the smooth operation of an office environment. My responsibilities included overseeing project coordination, managing customer relations, and streamlining office administration processes. This experience, coupled with my robust skill set in CRM Management, Microsoft Office, Google Docs, and bookkeeping, aligns seamlessly with the requirements of an administrative role.
I pride myself on my strengths such as adaptability, efficiency, problem-solving, and leadership. My ability to manage multiple tasks simultaneously while maintaining attention to detail has consistently resulted in increased efficiency in office management. I am excited about the opportunity to bring my expertise in office management and administrative support to your team. I am committed to contributing to the success of your company through my professional skills and personal strengths.
Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your team. Best regards,
Heather Hooton
Heather Hooton
HEATHER HOOTON
OFFICE MANAGEMENT PROFESSIONAL
CONTACT PROFILE
*************@*****.***
www.linkedin.com/in/heatherhooton
EDUCATION
Brighton High School
1997-2000
Diploma
Dedicated and results-driven individual looking for opportunities as an Office Professional Manager and/or with over 12 years of experience. Highly skilled multi-tasker with experience in google docs, Microsoft office, CRM management, QuickBooks, etc. Strong leadership and organizational skills capabilities in overseeing day- to-day operations and providing essential administrative support to senior executives. Prior to my current role, I gained valuable experience as an administrative assistant and loan processor at a mortgage company, where I honed my attention to detail and problem-solving skills. Adaptable, efficient, and committed to delivering high-quality results in fast-paced environments. SKILLS EXPERIENCE
Adaptable
Efficient
Committed
Microsoft Office
Google Docs
QuickBooks
CRM Management
Customer Service
INTERACTIVE LEARNING
2025- Present – VP of Operations & Development
2021-2025 – Director of Development
2012-2021 – Executive Administrative Assistant
Accounts Receivable & Payable –
Send Invoices to customers for approval and acceptance Manage monthly payment invoices to partners Commission reception from partners.
All company expenses – pay credit cards and other expenses not set up on reoccurring basis Calculate and pay employee commission Splits
Create and maintain Hours sheets for employees and contractors as well as do bi-monthly payroll including
· Federal Payroll Tax payments – each paycheck
· 401K – per pay period, monthly, quarterly and yearly Orders Contracts and Shipments – New Orders –
Send new orders from customers to partners and follow up on processing
Follow up with Customers – (Sending invoices & Tracking) information
Send emails to new customers with information to on how to access newly purchased software Update CRM with new order information Create monthly opportunity report for partner
Project Management
VOLUNTEER
Olympus High School Swimming
Team Manager
Volunteered as the High School Swim
Team manager for Olympus High
School for 3 years (2021-2024).
Assisted head coach, Tom Thorum,
with organization of team events,
organized officials to run meets,
refereed all meets and sent reports to
UHSAA. Oversaw and organized all
other volunteers. Organized,
planned, and executed end of
season awards banquet as well as
district championships in 2021.
REFERENCES
Adrian Stapley
Carta
**************@*******.***
Tamara Williams
Interactive Learning
******@******.***
Tom Thorum
Olympus Aquatics / Olympus High
School Swimming
*******@*****.***
Sheri Holmen
University of Utah
*****.******@*****.***
Create and oversee curriculum development for JROTC programs and other customers integrations into PowerPoints and Point Solutions software
CUSTOMER SERVICE
Answer calls from Customers - assist customers with questions and basic help needed Forward customer on to appropriate party for support if I can’t solve it
Follow up on Website interest in products – send emails / follow up with calls
CRM Management
Maintain and organize customers in CRM management software
(first ZOHO then Monday)
Additional office duties include – Travel arrangements, monthly reports, ordering items that are needed.
Holiday Oil
Customer Service Cashier
2008-2014
Fostered positive customer relationships, managed cash transactions, and ensured a welcoming environment, contributing to increased customer satisfaction. Streamlined checkout processes, reducing wait times and improving overall efficiency. Consistently met sales targets and received positive customer feedback. Worked seamlessly with team members to maintain store cleanliness, restock inventory, and address customer inquiries promptly and professionally.
Maintained accurate cash drawer counts, meticulously processed transactions, and adhered to company policies to ensure financial integrity and compliance. Provided exceptional customer service, resolving issues with empathy and efficiency. Assisted in training new team members on best practices.
Applied Lending
Loan Processor / Administrative Assistant / Receptionist 2002-2006
Processed mortgage loans - used software to send client applications to underwriter and all conditions sent back for loan approval ordered and oversaw all title and appraisal orders Answered phones, maintained calendar, took messages, transferred customers to appropriate loan officer. Ordered and stocked all office supplies.
Take notes and minutes in meetings
Contact this candidate