Administrative assistant, Leasing Agent,Phlebotomy,customer relations.
Resume:
Elizabeth Britt
Waco, TX *****
*************@*****.***
SUMMARY
Experienced Administrative
Assistant with over 20 years of
diverse industry experience, I
possess expertise in administrative
work, customer service, data entry,
administrative office management,
as a virtual/personal assistant and
childcare services. Throughout my
career, I have consistently
maintained near-perfect accuracy
in data entry, effectively resolved
customer inquiries, and effectively
managed office operations. In a
relatively short period, I
successfully enhanced efficiency
and customer satisfaction.
Additionally, I have experience
managing calendars, coordinating
travel arrangements, and
facilitating internal communication
in a remote work environment. My
strengths include strong
interpersonal skills, adaptability in
navigating virtual platforms, and the
ability to improve efficiency in
administrative tasks and streamline
workflow procedures for enhanced
productivity.
SKILLS
•Proficient writing
•Effective communication
•Technical proficiency
•Critical thinking abilities
•Microsoft Word,Excel,PowerPoint and suite
•Google suite
•Google workspace
•Calendy
•Traveling prerequisites
•Calendarizing
•Time management expertise
•Customer service excellence
•Marketing knowledge
•Sales aptitude
•Scheduling management
•Data accuracy
•Prioritization
•Supervising staff
•Documentation and record keeping
•Problem-solving
•Appointment scheduling
•Medical terminology
•Clinical and hospital settings
•Caregiver
•Phlebotomy
•Vital Signs
•Screening
EXPERIENCE
January 2024 - January 2025
Data Entry Clerk/Customer Service Representative Dermapharm
•Data Entry Accuracy: Identified and corrected data entry errors to ensure accuracy and prevent duplication.
•Data Entry Compliance: Ensured compliance with rules and regulations governing data entry activities.
•Data Entry Management: Maintained detailed logs of data entry projects to identify areas for improvement and increase productivity.
July 2017 - November 2023
Customer Service Representative Amazon
•Customer Support: Provided frontline customer support through phone calls and emails, chat, and assisting with product and service
transactions.
•Product and Service Information: Presented information to aid customer decision-making and promoted available products and services.
•Customer Interaction Management: Maintained detailed records of customer interactions, transactions, and comments.
•Sales Support: Supported sales team members to drive growth and development.
•Data Management: Analyzed and processed data records, communicated with customers about data-related inquiries, and ensured data accuracy.
May 2015 - May 2020
Administrative Assistant/Office Manager Jessie Britt Automotive
•Communication and Support: Handled client and vendor correspondence, answered customer inquiries, and provided confidentiality.
•Financial Management: Managed accounts payable and receivable, processed invoices, and reviewed invoices for accuracy.
•Human Resources and Compliance: Conducted staff evaluations, handled new hire orientation, and ensured compliance with legal requirements.
•Workflow Optimization: Orchestrated and coordinated office operations and procedures to optimize workflow efficiency.
•Staff Management: Supervised staff, delegating responsibilities and providing performance feedback.
•Office Supplies Management: Managed office supplies inventory, including ordering and maintaining stock levels.
•Onboarding Support: Provided comprehensive onboarding support, including resources and training.
•Calendar Management: Orchestrated meetings and appointments, effectively managing calendars.
•Cross-Functional Collaboration: Promoted cross-functional collaboration by integrating HR, Sales, and Customer Relations functions.
January 2013 - February 2015
Personal Assistant (Administrative Assistant) Little Darlings
•Administrative Support: Scheduled meetings, managed calendars, handled correspondence, and provided general administrative support.
•Travel Management: Organized travel arrangements, including flights, accommodations, and transportation.
Confidentiality and Information Management: Maintained confidential files related to personnel records or other sensitive information.
•Client Support: Accompanied clients to appointments, arranged transportation, and screened telephone calls and inquiries.
July 2010 - December 2012
Insurance Agent Farmers Insurance
•Job Responsibilities: Process payments, file documentation, and provide customer service.
•Customer Service: Answered phones and ran multiple phone lines.
•Client Relationship Management: Identified client needs, provided personalized insurance solutions, and maintained accurate records.
•Sales and Marketing: Sought new clients, cultivated a clientele through networking, and exceeded company sales targets.
•Financial Planning and Analysis: Evaluated clients' financial situations, processed payments and claims, and prepared reports onsales activities and customer feedback.
March 2008 - May 2010
Housekeeping, Front Desk Agent Hilton
•Housekeeping Tasks: Ensured cleanliness and sanitization of living areas, bathrooms, and common areas.
•Guest Services: Promptly responded to guest requests,
recommendations, provided basic food service. Provided special request for the guest for customer satisfaction.
•Front Desk Operations: Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process, answered
phone lines, reservations, messages received, generated daily reports, and managed incidental charges.
April 2007 - February 2009
Phlebotomist American Red Cross
•Procedure Accuracy: Performed phlebotomy procedures with precision and accuracy for successful blood sample collection.
•Patient Experience: Minimized wait times and ensured patient comfort during blood sample collection.
•Patient Preparation:Prepared patients for examination, obtained vital signs, and took a comprehensive health history.
•Safety and Confidentiality: Adhered to safety protocols, maintained confidentiality, and respected patient privacy.
•Specimen Handling:Prepared and packaged specimens, maintained records, and ensured the sterilization of equipment and work areas.
Laboratory Procedures:
•Handled special collection procedures, and
collaborated with laboratory personnel.
January 2006 - March 2007
Customer Relations/Leasing Agent Village Apartments
•Leasing and Tenant Management: Showcased apartments, collected rent, addressed tenant complaints, and executed leasing agreements.
Property Maintenance and Repairs: Conducted walk-throughs on make-ready units and planned, scheduled, and coordinated general maintenance.
•Financial Management: Maintained detailed records of leasing activity, managed financial transactions, and leveraged sales and marketing strategies.
July 1998 - December 2005
Owner/Operator Baker's Best Childcare
•Financial Management: Effectively managed financial resources to ensure seamless operations.
•Child Care and Development:
Provided exceptional care for children in a secure and nurturing environment, fostering their physical, emotional, and social development.
•Safety and Regulatory Compliance: Implemented stringent safety measures and adhered to all applicable regulations to ensure a safe and hygienic environment for children.
•Teaching Educationally and Essential Skills: Counting, Alphabet Recognition, Handwashing, Personal Hygiene, etc.
•Activities for Development: Napping, Singing with their friends, Play Time and puzzles, Recess time, Educational Programs, Field Trips, ect.
EDUCATION AND TRAINING
May 2007
Certification Phlebotomy
McLennan Community College, Waco, TX
January 2006
Certification Phlebotomy
McLennan Community College, Waco, TX
Bachelor of Science Criminal Justice, Psychology
Tarleton State University, Stephenville, TX
Associate of Applied Science Respiratory Therapy RRT
McLennan Community College, Waco, TX
As a former Respiratory Therapy student, I had to withdraw from the RRT program three months before graduation due to a severe head injury sustained in a car accident. Fortunately, my head injury has fully healed,and I have no adverse effects from it. Despite this setback, I retain the skills and qualifications in medical terminology and pharmacology gained through clinical experience in hospitals and clinical settings.
This equips me to work in clinic or hospital settings as a receptionist or administrative professional.
I worked as a respiratory therapist at Saint Catherine's Hospital during my time at McLennan Community College, caring for elderly patients.
CERTIFICATIONS
Phlebotomy, 05/01/07, McLennan Community College
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