System Administrator Desktop Support
Resume:
CHAUNCEY JOEL **********@*******.***,301-***-****
CompTIA A+, MCP, Security +, Certified Ethical Hacker, Certified Forensic Investigator, CMMI
Top Secret /SCI Security Clearance
SUMMARY:
Sr. VIP, White Glove Desktop Support, and System Administrator with several years’ experience and penchant knowledge of IT principles, practices, procedures, concepts, and programs of business organizations.
Possess plethora of experience in providing VIP support, Tier 2/3 for federal government executives, end users, scientists, contractors, vendors, and other organizational staff and experienced in project management and analyzing emerging technologies for enterprise-wide adoption.
Windows 10 Upgrade: leadership of the Project Team in ensuring division readiness for upgrade from Windows 7 to Windows 10, which included hardware and software upgrades for all division machines.
Support all Enterprise Mobil devices (i.e., iOS and Android Devices)
Utilized Workspace One to securely deliver and manage Windows apps, Use the BMC Remedy, Service Now ITSM Ticketing system.
Configured devices with bulk provisioning programs such as the Apple Device Enrollment Program (DEP) Knox Mobile Enrollment and Android Zero touch enrollment for AirWatch environment.
Configured MDM polices for device restrictions.
Implication of RSA SecurID Suite to deliver the identity and access assurance to thwart at every turn—while delivering a seamless access experience for users and bringing together multi-factor authentication, risk-based access management, identity governance and user
TECHNICAL SKILLS:
Systems: Office365 Admin Center, Adobe Admin Console, Active Directory, Internet Information Services (IIS), Group Policy Administration, Microsoft System Center Configuration Manager (SCCM) 2007, 2012
Messaging Experience: Microsoft Exchange (v2003 and v2010), MS Office 365, MS Outlook (2010, 2013 and 2016), Blackberry Enterprise Server (v10, 12), Air Watch, Blackberry Desktop Mgr. / Link, Lotus Notes
Security Technologies: Retina Network Security Scanner; SSH; SSL; Digital Certificates; Anti-Virus Tools (Norton, Symantec, Ghost.)
Systems: Unix-Based Systems (Solaris,); Windows, Blackberry Enterprise Server 5, 10&12, EMC Networker 8.2
Networking: LANs, WANs, VPNs, Routers, Firewalls, TCP/IP
Software: BMC Remedy 9, Blackberry Desktop Software, Box tone, Microsoft Office, Visio, Power Point, Word, Outlook, Excel Project, SharePoint, Lync, RSA, MDM and WebEx
Platforms: Windows (XP, Win7, Win8 and Win10), Remote Desktop Connections, VDI, Windows Server (v2016, v20012 R2), Exchange Server 2010, Mac OSX, Office 365
EDUCATION:
Graham Jr. College Boston, Massachusetts
CERTIFICATIONS:
CompTIA A+
Forensic Investigator
Security +
Microsoft Certified Professional
Certified Ethical Hacker
Computer Hacking
Introduction to CMMI For Development, VERSION 1.3
PROFESSIONAL EXPERIENCE:
System Administrator, Ft. Belvoir
(Contractor)
Troubleshoot hardware/software intel problems.
Manage accounts, network rights, and access Ems reface and interoperability equipment.
Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provides initial incident information to the Incident Response (IR) Specialty
Install, update, and troubleshoot systems/servers.
Manages and administers processes and tools that enable the organization to identify, document, and access intellectual capital and information content.
Responsible for the analysis and development of the integration, testing, operations, and maintenance of systems security
Test and maintain network infrastructure including software and hardware devices.
Performs configuration management, problem management, capacity management, and financial management for databases and data.
Installs, configures, troubleshoots, and maintains server configurations (hardware and software) to ensure their confidentiality, integrity, and availability. Manages accounts, firewalls, and patches. Responsible for access control, passwords, and account creation and administration
Analyze patterns of non-compliance and take appropriate administrative or programmatic actions to minimize security risks and insider threats.
Consults with customers to gather and evaluate functional requirements and translates these requirements into technical solutions. Provides guidance to customers about applicability of information systems to meet business needs.
Diagnose and resolve customer reported system incidents, problems, and events.
Configure, optimize, and test network servers, hubs, routers, and switches to ensure they comply with security policy, procedures, and technical requirements.
Recognize a possible security violation and take appropriate action to report the incident, as required.
System Administrator, The U.S. FOOD & DRUG ADMINISTRATION
(Contractor), 40hrs.wk/ 09/2020- 10/11/2022
Assist in the decision making/planning process of IT needs at the beginning/end of each fiscal year.
Order standard IT equipment for the department and see to the disposal of retired equipment.
Participate in the evaluation and piloting of new products and services (both hardware and software).
Migrate customers from iOS to iOS, iOS to Android devices.
Provide IT training for staff members, particularly for newly hired staff.
Administer information security standards, including requesting IT accounts (Notes and Windows), SecurID's, and remote connectivity accounts (as applicable).
Provide expertise on all FDA Standard Software and Corporate applications.
Follow up on all fixes and repairs on IT products in the department.
Prepare iPhones, iPads for deployment.
Train laptop users in remote access systems, such as SSL VPN and Webmail and Notes replication.
Disseminate IT information to departmental staff.
Assist in departmental moves of IT hardware and communications.
Attending expert training when required and maintain a working knowledge of the IT trends in the business relevant to supporting IT standards.
Adhere, advise, and enforce the technology standard requirements and procedures of IFC.
Ensure that the integrity and security of Maas Systems are not compromised from within or outside the corporation.
Collect feedback on IT services from clients.
Use the 'Service Now’ call tracking system to track work and analyze reports to identify problem areas and training opportunities.
Monitor voice and data communication usage charges for the department (if applicable).
MDM SUPPORT ANALYST, the United States Postal Service
(Contractor), 40hrs.wk/. 01/2020-05/2020
Support the deployment of mobile devices and mobile applications, enrollments, troubleshooting implementation and connectivity issues, providing ongoing operational support of mobile devices and mobile applications.
Prepare online instructions and can conduct weekly online sessions with Inspection Service personnel to activate, enroll, and otherwise set up mobile devices for utilization within an automated environment.
Utilize Boxtone MDM, MaaS 360 and MobileIron MDM (mobile device management) to support and manage customer mobile devices (Apple iPads/iPhones). Will run activity, performance, and compliance reports on mobile devices within the MobileIron MDM.
Utilizing the MS Suite of products to include MS Word, Excel, Outlook, Project and Visio in support of report generation, developing planning documents and customer interface associated with deployment and ongoing support.
Syncing mobile devices with iTunes and supporting/assisting in this process - downloading apps from the App Store and supporting/assisting the customer in this process.
Troubleshooting VPN, WiFi and 3G communications problems as they occur during the deployment and ongoing operations within the network.
Interface with suppliers (e.g., MobileIron, Tangoe, Apple, etc) as part of the daily support duties supporting the rollout and operational support.
SR. EXECUTIVE HELPDESK SUPPORT SPECIALIST, the United States Department of Agriculture (Contractor), 40hrs.wk /09/2017 – 09/2019
Provide support for all Microsoft Exchange requests.
Sr. VIP, White Glove Desktop Support, and System Administrator with several years’ experience and penchant knowledge of IT principles, practices, procedures, concepts, and programs of business organizations.
Windows 10 Upgrade: leadership of the Project Team in ensuring division readiness for upgrade from Windows 7 to Windows 10, which included hardware and software upgrades for all division machines.
Possess plethora of experience in providing VIP support, Tier 2/3 for federal government executives, end users, scientists, contractors, vendors, and other organizational staff and experienced in project management and analyzing emerging technologies for enterprise-wide adoption.
Performed imaging of Dell and HP desktops/laptops with Windows 7/10 operating systems to configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices (iPhone/iPad), computer equipment.
Provide desktop/laptop image and software distribution and Administrator working in SCCM (System Center Configuration Manager)
Install and support PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment comprising 6,000 - 8,000 users.
Support all Enterprise Mobil devices (i.e., iOS and Android Devices)
Utilized Workspace One to securely deliver and manage Windows apps.
Configured devices with bulk provisioning programs such as the Apple Device Enrollment Program (DEP) Knox Mobile Enrollment and Android Zero touch enrollment for AirWatch environment.
Configured MDM polices for device restrictions.
Am Administrator For all Active Directory Requests for OIG USDA environment.
Administer Enterprise Full Disk Encryption (i.e., Checkpoint Full Disk Encryption) for all OIG supported laptops.
Have all Smart Card Authentication correlates to users and laptops.
Setup Enterprise Communication Services (i.e., Skype for Business) for all users requesting it
Am proficient with all Microsoft Windows platforms (i.e., 7,8,8.1,10) as well as all Microsoft Office products.
Experience with Hyper-V (VDI)
Able to Map all Network printers when requested.
Experience with Dell Laptops, Bomgar
Am required to support Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection) PXEBoot, CISCO VPN, Office 365 deployment.
Support Microsoft SharePoint end-users
Use the BMC Remedy ITSM Ticketing system.
Understanding the ITIL Framework, of Network Concepts, General System Administration
C-LEVEL SUPPORT/ SENIOR SYSTEM ADMINISTRATOR /, the Midtown Group Washington, DC, 40hrs.wk/. 09/2016 -09/2017
Proactively troubleshoot hardware and software issues including, but not limited to: Mac OSX, Microsoft Windows 7 and 10 operating systems; Windows Server, Microsoft Office 2016, Office 365, Microsoft SharePoint, LAN/WAN connectivity, workstation and laptop hardware components and peripherals, and network printing
Created operating procedures for Mobile Iron/Air Watch for client usage.
Configured and secured all personal and corporate mobile devices using Air Watch Mobile Device Management system.
Provides second level incident management support to resolve problems with IT services and applications by meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
Implication of RSA SecurID Suite to deliver the identity and access assurance to thwart at every turn—while delivering a seamless access experience for users and bringing together multi-factor authentication, risk-based access management, identity governance and user
Provide support, deployment and configuration assistance for Apple and Android-based mobile devices.
Accurate tracks and routes escalated incident and request tickets providing thorough documentation of troubleshooting, history, and resolution.
Provide support and configuration assistance for ServiceNow platform.
Administered the Air Watch Mobile Device Management System that provided the agency with the ability to view and manage all devices (IOS, Android, IPad and Microsoft) from one centralized administrative console.
Used Air Watch for roll-out and Administration of all company owned tablets and mobile devices.
SENIOR SYSTEM ADMINISTRATOR, (Contractor) U.S. Treasury Department Washington, D.C., 40hrs.wk/10/2008 – 03/2016
Ensured security of all hand-held devices including BlackBerry, iPhone, Android, iPad and IOS tablets, performed digital analysis on devices to determined possible breaches.
Worked with Venders to obtain log files to determine behavioral and statistical anomalies.
Administered Microsoft Exchange Accounts
Provide direct 24/7 IT support to the Secretary (S1), Deputy Secretary (S2) as well as their politically appointed support staff 1st line support for DOT’s VIP staff.
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices (iPhone/iPad), and other computer equipment.
Work with Tier III level staff as needed to
Resolve issues that are more complex.
Attend daily meetings where I provide daily status updates to Federal Leadership of any incidents regarding the S1/S2 suite, go over tickets open/closed and gather any important information I need to deliver throughout the team.
Considerable experience with Active Directory, Microsoft Domain Name services (DNS) and Microsoft Dynamic Host Configuration Protocol (DHCP)
Reviewed daily Ticketing System (i.e. BMC Remedy)
Utilized ITSM tools for Asset Management, Ticketing, Problem and Incident management.
Utilized AirWatch enrollment by way of AirWatch agent and backend software to set and enforce polices.
Administered EMM, MDM, MAM and the entire AirWatch suite under VMware Workspace One
Managed mobile device management, implementation and upgrades for 4,500 users.
Duties included Helpdesk, desk side support, account administration, asset management, change and configuration management.
Experience with Citrix remote access technologies and customer support
Administered Smart Card Authentication
Combined SCCM with Microsoft Intune to provide a comprehensive user-centric way to deploy applications and manage users’ devices whether corporate or cloud base.
Administered Full Disk Encryption (i.e., Checkpoint Full Disk Encryption
Provide Enterprise Communication Services (i.e., Skype for Business)
Extensive experience with all Windows Platforms (i.e., 7,8,8.1, and 10), Anti-Virus Software (i.e., Microsoft System Center Endpoint Protection), Microsoft Office Products Network Printers and Microsoft SharePoint end-user’s support
Experience with End User desk side support technologies and methodologies, experience with Software license and hardware maintenance tracking
Contact this candidate