Scrum Master Software Engineer

VIVEK PRASHAD

E-Mail: ************@*****.*** Ph: 669-***-****

Professional Summary

An astute professional with overall experience of 18 years in diverse areas inclusive of:

Scrum Master responsible for facilitating Scrum ceremonies, removed impediments and escalated issues, collaborated with the Product Owner to ensure the release user stories were understood and implemented, coached Scrum best practices and measured & improved team productivity across sprints.

Business Analyst with experience in Requirement Gathering and Analysis, stakeholder interviews, developing workflows, documentation and UAT Testing.

Experienced in all stages of Software Development Life Cycle (SDLC) with proficiency in Methodologies including Waterfall, Agile (SCRUM) and Scaled Agile having Certifications of Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO) and Certified SAFe® 5 Agilist

Organized and facilitated Backlog Grooming, Daily Stand ups, PI Planning, Capacity Planning, Retrospective meetings, established Team Velocity, and Sprint Demonstrations.

Led multiple product scrum teams using Scrum, Kanban, and Scaled Agile Framework (SAFe) by setting up Agile Teams and Agile Processes in project.

Strong experience in leading cross functional, self organizing scrum teams. An effective communicator with strong team management, leadership, analytical and relationship management skills.

Strong Retail E-Commerce, Banking, HealthCare domain (both Health Insurance and Provider - Hospitals Products), Collateral Management Systems (Automotive Retail), E-commerce.

Using Jira, Jira Align, Confluence and TFS extensively for managing Sprint Backlog, Product Backlog, User Stories, Acceptance Criteria, defects, enhancements, Test Cases, Sprint Burn Down charts and Dashboards.

Rich experience in software development having developed Web/ Windows Applications in WPF, Visual Studio 2010, C#, MVVM, ASP.NET, Classic ASP, VB 6.0, VBA, Excel, XML, JavaScript, CSS, Microsoft Visio.

Extensive experience in writing stored procedures and scripts in SQL Server 2008 to Trouble Shoot Database issues.

Academia

Masters (Computer Engineering) from University of Massachusetts, USA in July 2002. (Secured GPA=3.5/5).

Bachelors (Electronics Engineering) from Pune University, Pune (India) in 1999. (1st class).

Certified Scrum Master (CSM) (Date: 2014 02 09), Certified Scrum Product Owner (CSPO) (Date: 2014 07 20) - Certificant ID: 307472, Certified SAFe® 5 Agilist (Date: 2020-07-01)

Current Experience

Delta Dental Rancho Cordova, CA (Hybrid) Sept 2021 to Present

Title: Senior Scrum Master

Roles & Responsibilities:

Scrum Master for two cross-functional Agile teams working on Authentication and Authorization; hCentive and Marketplace applications

Ensure Scrum teams are practising core agile principles of collaboration, prioritization, and team accountability to achieve Sprint goals and lead the teams towards Agile maturity.

Working with Product Owner, Product Manager, Business Lead, DevOps Manager and Development Lead in managing cross-team/ART dependencies, communicating and managing delivery schedule and sprint goals for multiple releases across LOB

Led the improvement of teams’ delivery from 70% to 85% or higher for story points completed vs. committed ratio for each sprint by utilizing metrics, improving processes, removing impediments, effective backlog refinement, sprint planning, conducting regular retrospectives and identifying improvement opportunities

Took ownership of identifying and operationalizing relevant metrics like dashboard, Jira reports applicable for team in managing delivery, process and improvements by discussing with teams regularly in ceremonies and utilizing metrics in bringing visibility to delivery health of teams to stakeholders

Resolved conflicts within and inter team by leading effective discussions and asking relevant questions

Leading role in implementing SAFe by organizing PI Planning and Scrum of Scrums with teams across ART, working with RTE, coaches and senior leadership in planning for upcoming Program Increments

Facilitate and mentor teams on effectively conducting ceremonies during SAFe PI execution: Sprint Planning, Daily Stand Up, Backlog Refinement, Sprint Retrospectives, Sprint Reviews

Supports Product Owners with backlog maintenance, backlog prioritization, UAT Testing, and user story refinement process to deliver highest Business value by utilizing Jira, Jira Align, Confluence, ROAM Risks, remove impediments and manage dependencies across teams

Led team in scheduling development work to finalise release cadence for Migrating Authentication and Authorization capability for users from SiteMinder to Okta Platform, Online Registration, and other initiatives using Scrum

Active participant in Agile Delivery Community of Practice, monthly Agile connects by showcasing industry relevant topics; and mentor team in developing Agile Delivery mindset by adopting Agile best practices

Assist Dev Managers, DevOps and coaches in executing Engineering Best Practices roadmap for teams

First Republic Bank San Francisco, CA (Remote) Jan 2021 to Sept 2021

Title: Scrum Master

Roles & Responsibilities:

FRB is migrating its core banking software from Fiserv to FIS as part of its Core Transformation Program which will provide expanded functionality and data analytics to serve specific needs of First Republic clients. The new FIS solution will help First Republic Bank enhance efficiency by automating previously manual processes

Scrum Master for multiple cross-functional Agile teams including Bank Secrecy Act / Anti Money Laundering and CPI team working with Channel Lead, Business Lead, Project Manager and Development Lead in managing cross-team dependencies, delivery schedule and sprint goals for Release 1 of Core Transformation Program

Led team in scheduling development work to finalise release cadence for end-to-end testing, UAT testing across 20+ teams using Kanban

Utilize Jira, Confluence and Lucidchart to create User Story Roadmaps by highlighting dependencies and blockers

Facilitate Daily Stand-ups, Backlog Grooming/Refinement, Sprint Planning, Sprint Retrospective and Sprint Demo sessions by managing Product Backlog and Sprint Backlog

Create and manage dashboards in Jira reflecting team and program level metrics, used by leadership to track progress

Provide coaching on Agile values and practices while emphasizing self-organization, continuous improvement, Agile Maturity and manage conflict resolution

Provide weekly updates to senior leadership on project deliverables, Risks, Impediments, and resource constraints

Silicon Valley Bank Santa Clara, CA (Remote) Aug 2020 to Jan 2021

Title: Scrum Master

Roles & Responsibilities:

SVB is migrating its Request Management System (RMS) from Remedy to Appian for Phase 1 MVP release. RMS is used by the Bank’s Global Operations teams comprising of 2000 plus users

Scrum Master for two geographically dispersed cross-functional Agile teams working on Phase 1 MVP release of Global Operations RMS system

Coordinate with Delivery Lead in facilitating PI Planning, Scrum of Scrums (SOS), System Demos, daily stand-ups, Retrospectives by helping teams self-organize and adopt Agile best practices

Work with Product Owners and Business stakeholders in facilitating UAT sessions, effectively triaging and directing issues between SMEs, Product and Scrum Teams during UAT

Responsible for creating post deployment support process by implementing office hours and recurring issue triage calls with Operations, Product and Delivery team

Participate with Change Management to align their Web Based and VILT training schedules with delivery timelines

Managed Product backlog, Sprint backlog, program dashboard, road map and resource management using Jira, Confluence

Gap Inc. San Francisco, CA Feb 2019 to April 2020

Title: Scrum Master

Roles & Responsibilities:

Responsible for Retail Ecommerce projects at GapTech, the technology division of Gap Inc. for five specialty brands Gap, Old Navy, Banana Republic, Athleta and Hill City. Responsible for all navigation and search capabilities on Gap website

Led geographically dispersed Agile teams responsible for the successful launch of Gap’s Ship-from-Store program across 5 brand divisions, both online and in physical stores

Guided and leveraged internal and external team expertise to derive a CI-CD and DevOps working model, supporting all navigation and search capabilities on Gap website

Led recurring Scrum/Iteration meetings including Backlog Grooming, Daily Stand-ups, Iteration Planning, Story Time, Retrospectives, and Iteration Demo

Generated, radiated, and tracked performance metrics and progress of iterations and releases, empowering onsite and distributed teams to proactively inspect, adapt, and explore continuous improvement opportunities while effectively manage conflict resolution

Worked with the team in implementing User Stories, Continuous Integration, ATDD, TDD, Continuous Testing, Pairing, Automated Testing, Agile Games

Collaborate with TPM and Engineering to define sprint, release and roadmap goals on a recurring cadence

Managed Scrum boards, sprint backlog, dashboards, road map and budget needs/approvals and resource management using Jira, Confluence

Agile Global Folsom, CA July 2017 to Feb 2019

Title: Scrum Master

Roles & Responsibilities:

This working prototype is a customer centric social media Ecommerce site empowering the buying power of the consumer

Scrum Master responsible for organizing and driving Scrum activities including Backlog Grooming, Daily Stand ups, Sprint Planning, Establishing Capacity, Retrospectives, and Client Demo. Maintained the Sprint Backlog & determined Velocity Metrics

Managing requirements, Epics, user stories for consumption by development team

Instructed and applied core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise

Identified impediments proactively and resolved appropriately using network of peers and escalated if required

Led scrum team, managed sprint backlog, product backlog and align them to release/sprints

Guide Teams on Agile/Scrum practices & values

Dealertrack Technologies Sacramento, CA Aug 2015 to June 2017

Title: Scrum Master/Business Analyst

Roles & Responsibilities:

Dealertrack’s Collateral Management Services is the leader in the title administration industry offering business process outsourcing solutions. Dealer Track is the largest title management company in the United States

Scrum Master responsible for facilitating Scrum ceremonies, removed impediments and escalated issues, collaborated with the Product Owner to ensure the release user stories were understood and implemented, coached Scrum best practices and measured & improved team productivity across sprints

Building key features by managing Product Roadmap deliverables and requirements of stakeholders into the product for maximum customer satisfaction and optimal ROI

Responsible for managing Systems Analysis of two competing Products under CMS domain for integration onto a single platform resulting in incorporation of multiple Customer Service departments and Sales teams into a single entity that is adding Business Value

Led two product scrum teams using Scrum, Kanban, and Scaled Agile Framework (SAFe) by setting up Agile Teams and Agile Processes in project

Promoted SAFe quality practices by assisting teams in constantly improving the quality of their deliverables and meeting the Definition of Done (DoD)

Responsible for organizing and driving Scrum activities including the Daily Stand up, Sprint Planning, backlog grooming, Retrospectives, and Demo. Maintained the Sprint Backlog & Velocity Metrics.

Instructed and modelled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise

Supported the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams, participating in the Scrum Master Community of Practice

Manage Product Demos with relevant stakeholders and users for product improvement

Documented business flows using MS Visio

R1 RCM (was previously Accretive Health) Mar 2014 to Jul 2015

Title: Scrum Master

Roles & Responsibilities:

R1 RCM is an American healthcare revenue cycle management company servicing hospital, health systems and physician groups across the United States. It is a leading provider of revenue cycle services and physician advisory services to healthcare providers

Work as Scrum Master for Revenue Cycle Management of US Healthcare (Provider) Product

Responsible for adding a new Patient Satisfaction Module (Feature) to RCM Product that resulted in higher adoption rate of this product by Hospitals and enhanced User Satisfaction

Managing sprint ceremonies like Daily stand ups, Sprint Planning, Backlog Grooming, Sprint Review, and Retrospective for a cross cultural, geographically diverse Scrum team

Managed reporting needs by maintaining Requirement Traceability Matrix, Release Score Cards, Velocity metrics

Managed Requirement Gathering sessions, end user interviews with relevant stakeholders in US and offshore

Primary responsible for managing Sprint Roadmap after discussion with teams

Responsible for managing Product Testing in UAT phase and reviewing Test Cases

Writing Sql queries by using Sql Server 2008 to test stories at the data level

Work with Business Owners to develop project schedules and Delivery Timelines and Support Product Release Planning

Impetus Infotech India Pvt. Ltd. Aug 2010 to Mar 2014

Title: Senior Software Engineer

Roles & Responsibilities:

Worked on US Healthcare Domain (Obamacare, ACA, Individual Insurance) on various Health Insurance Projects

Assisted in Requirement gathering by having meetings/conference calls with clients and converting raw requirements into Requirement Document

Assisted Product Manager with Product Roadmap after in depth consultation with users

Complete ownership of Product Backlog, backlog grooming and Prioritization with the assistance of Business Owners

Responsible for project management tasks like Release planning, resource management, stakeholder communication

Managed cross cultural, geographically diverse team to successfully complete multiple projects simultaneously

Extensively involved in writing database scripts and Stored Procedures for Rate Updates and Project development using SQL Server 2008

Implement developmental changes and enhancements in the application, defect resolution and Unit testing for the project

Implemented Scrum methodology in the project by conducting Backlog Grooming with Business Owners frequently along with assisting in daily stand up meetings and Sprint Reviews with the product manager

Luminous Technologies Oct 2009 to July 2010

Title: Key Accounts Manager

Roles & Responsibilities:

Attained proficiency in interfacing with clients to understand/ tap their requirements

Managing client relationships, mapping accounts and understanding their practices, business processes and requirements to identify the deliverables

Orange Business Services July 2008 to Sept 2009

Title: Customer Technical Support Specialist

Roles & Responsibilities

Maintaining clients’ end-to-end Network Connectivity (LAN & WAN circuits) and providing appropriate solutions & guidelines pertaining to Routers and Switches (Working knowledge of Nortel Passport, DPN 100 and XIS)

Handling the maintenance and ensuring optimum uptime of:

High-speed circuits (4 MB, 2MB, 256 Kbps, 64 Kbps) and low speed circuits (9.6, 4.8 Kbps) based on ATM, Frame relay and X.25

ISDN Lines to provide backup facilities to clients.

Fast Growth Sept 2006 to Jun 2008

Title: Business Manager

Roles & Responsibilities:

Involved in various stages of project lifecycle from the Business Case development through to post implementation and support

Maintaining client relationship by working as Client Service Manager.

Previous Experience in Software Development

Orion Systems Integrators New Jersey May 2003 – June 2006

Title: Programmer Analyst

Sep’05 to Apr’06 Miele Inc., Programmer Analyst

Involved in the development of a product for creating a Voice Mail Log application that will be extended to all the Technical Service departments around the country

Oct’04 to Sep’05 KPMG, Montvale Programmer Analyst

Worked on various high value projects like Vector & Resource Management System

Contributed to the development of a tool used for auditing in various countries

Jan’04 to Sep’04 CIGNA Insurance Programmer Analyst

Played a key role in the development of batch process.

Worked on the project involving enhancement of eBilling application for the Web-billing Project

Jul’03 to Nov’03 ThomasNet Programmer Analyst

Worked on various projects for the development of web applications, with significant contributions to the development and growth of partner sites

Dec’01 to Mar’03 Schneider Automation Internship

Completed Internship at Schneider Automation in the Research and Development (System Verification) Department.

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