Customer Service Support Representative

Rose Ramirez

*** *** ** ** *** Rancho NM *****. *************@*****.***

Experience

Stay At Home Wife and Mother - June 1, 2023 to present

Customer Service & Support Representative Specialty-Business Banking, PNC Bank - Remote February 13, 2023 to May 31,

2023

● Performs specialized customer service activities and initiatives. Supports a complex dedicated suite of

products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support

internal and external customers. Focus on problem resolution that occurs across multiple channels for our customers.

Delivers CARES model to customers and service partners.

● Receives, investigates, and responds to customer inquiries regarding products, services and issues via all channels

through which customers are served.

● Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most complex or

reoccurring issues. May interact with higher levels within the customer organization.

● Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to

quality.

● Documents customer interactions and completes service requests to minimize customer effort or additional action.

Customer Care Center, PNC Bank – Remote November 22, 2021 to February 10, 2023

● Performs customer service activities & initiates problem resolution that occurs across multiple channels for

customers.

● Receives, investigates & responds to customer inquiries regarding products, services & issues via all channels through

which customers are served.

● Resolves customers inquiries & issues. Recommends appropriate solutions. Refers complex or reoccurring issues.

● Documents customer responsibilities: Interactions & completes service requests to minimize customer effort or

additional action.

Administrative Assistant, New Beginnings Church of God- December 18, 2019 to November 16, 2021

● Planning Center Control (PCO) Calendar management (Maintaining & scheduling all three pastors’ calendars).

Including church coordinator, process payments for (Weddings, funerals & special events.

● Taking minutes for all staff meetings, (Distribute minutes to staff).

● Production (Media, sound, lighting)

● Coordinator (Food panty/Road Runner Food Bank) mobile food. Distribute about 8000 pounds of food a month.

● Accounts receivables (I help assist process all tithes, offerings & donations for the church.

● Counselor (I help assist with counseling about ten people a month).

Owner, J&R Relocation Incorporated January 2011 – December 2018

● Accounts receivables, accounts payable, billing, payroll, registration, customer service.

● Tax preparation, 941’s, quarterly payments & W2-1099

● Experience in online banking & remote deposit through BBVA Compass. Run operations, sales & logistics.

Human Resource, Mooney Movers Incorporated January 2008 – December 2018

● Accounts receivables, accounts payable, billing, payroll, registration, customer service.

● Tax preparation, 941’s, quarterly payments & W2-1099

● Experience in online banking & remote deposit through BBVA Compass. Run operations, sales & logistics.

Operations, Albuquerque Moving & Storage January 2003 – January 2008

● Prepped up paper work, register household goods shipments, register equipment.

Education

1996 – 2000 Eldorado High School, Albuquerque, NM – High School Diploma

Skills

● Payroll, Accounting Excel

● Microsoft Word 10 key by touch

● Power Point 40/50 WPM

● Scheduling Online Banking

● Sage 50 Accounting Decision Making/Critical Thinking

● Communication Fraud Detection

● Problem Solving Tech Savvy

● Business Banking

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