customer service

Crew Member

Career Objective

Work Experience

Education

Bachelor of Science, Business Administration

California State University, Los Angeles

626-***-**** • ***********@*****.***

Proficient in Microsoft Office Suite: Outlook, Word, Excel; AccPac BPI; Distrib-u-tec Additional Skills

Provide great customer service skills and communication skills with a positive demeanor D O N A L D O Y A M A

Chief Operations Officer

Car Caterers, Inc. Pasadena, CA

July 2016 - Present

Sales Associate

The Home Depot, Glendale, CA

April 2019 - December 2022

Office Manager

Fish King Seafood, Burbank, CA

April 2014 - October 2016

Currently oversee all aspects of operations including training & proper execution of all company standards Maintain daily and weekly inventory expenses and reporting. Develop and execute general business strategies to improve sales. Provided fast, friendly service by seeking out customers to assess their needs and provide assistance Maintained stock of assigned areas, and ensured it clean, shop-able and safe spaces for all guests Handled all accounting including overseeing accounts receivable and accounts payable Data entry [elaborate]

Human Resources [elaborate]

Worked with warehouse supervisors to track inventory [more detail] General Business Consultant

BDK Innovative Business Solutions, Inc. Walnut, CA January 1992 - September 2008

Department Supervisor

Toys “R” Us, Chino Hills, CA

September 2008 - April 2014

Oversaw consultation of businesses, focusing on small and medium size companies of [# to #] employees Worked with a team to review areas of: Advertising, Bookkeeping and Accounting, Customer Service, Sales and Marketing and Business Development

Trained and developed department associates, while assisting store management in motivating, coaching and counseling all staff

Ensured a smooth and efficient customer pick-up process Maintained daily and weekly reporting and metrics for [sales? inventory?, etc.] Followed company SOP’s including areas of storeroom presentation, customer & associate safety and loss prevention standards

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