Customer Service Store Manager
Resume:
Emily Graffius
Sinking Spring, PA *****
*.*.********@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Retail Store Manager
Dollar General-Reading, PA
February 2015 to Present
• Assisted the retail store manager in overseeing daily operations, including inventory management, sales performance, and customer service
• Trained and supervised a team of XX sales associates to ensure consistent delivery of exceptional customer service
• Implemented visual merchandising strategies to optimize product placement and enhance the overall shopping experience
• Assisted the retail store manager in overseeing daily operations, including inventory management, sales performance, and customer service
• Assumed responsibility for opening or closing procedures as needed, ensuring proper cash handling and security protocols were followed
• Managed inventory levels by conducting regular stock checks, coordinating replenishment orders, and minimizing out-of-stock situations
• Provided ongoing training and coaching to staff members on product knowledge, selling techniques, and customer engagement skills
• Resolved customer complaints or concerns promptly while maintaining a high level of professionalism and ensuring customer satisfaction
• Conducted performance evaluations for team members based on established criteria, providing constructive feedback for growth opportunities
• Collaborated with the store manager in creating employee schedules that aligned with business needs while considering individual availability preferences
• Maintained accurate records of daily transactions, including cash register reconciliation reports and shift summaries
• Assisted in organizing special events or promotional activities within the store to drive foot traffic and increase brand awareness
• Developed strong relationships with vendors/suppliers to negotiate favorable pricing terms resulting in cost savings
• Implemented efficient stock rotation practices reducing waste by XX%
• Collaborated with the store manager to develop and implement employee incentive programs, boosting team morale and driving sales performance
• Assisted in conducting regular staff meetings to communicate company updates, share best practices, and address any concerns or challenges
• Ensured compliance with company policies, procedures, and visual merchandising guidelines at all times
• Maintained a clean and organized sales floor by overseeing daily housekeeping tasks and implementing effective maintenance protocols
• Increased customer satisfaction ratings by XX% through proactive engagement, personalized service, and efficient problem resolution
• Implemented strategies to improve overall store efficiency such as optimizing staffing levels during peak hours based on foot traffic patterns
• Contributed to achieving annual sales targets by monitoring progress regularly and implementing corrective actions when necessary
• Mentored new hires to facilitate their integration into the team while providing guidance on job responsibilities and performance expectations
• Developed comprehensive training materials for new employees covering product knowledge, customer service skills, and operational procedures
• Achieved XX% reduction in inventory shrinkage through implementation of enhanced loss prevention measures
• Leveraged data analytics tools to analyze sales trends, identify top-selling products/categories, and make informed purchasing decisions
• Cultivated a positive work environment that fostered teamwork, collaboration, open communication among staff members
• Demonstrated strong leadership skills by effectively delegating tasks/responsibilities while maintaining accountability within the team
• Served as a role model for exceptional customer service standards by consistently leading by example
• Instituted effective cash handling procedures resulting in improved accuracy rates of XX%
• Conducted regular audits of merchandise displays ensuring compliance with brand standards Seasonal Liquor Store Clerk
Fine Wine & Good Spirits (PLCB)-Sinking Spring, PA June 2023 to January 2024
• Provided exceptional customer service by assisting customers in selecting and recommending various types of liquor based on their preferences and needs
• Maintained accurate inventory records, ensuring that stock levels were sufficient to meet customer demand
• Operated cash register and processed transactions accurately, handling cash, credit cards, and other forms of payment
• Assisted with receiving shipments of new merchandise, checking for accuracy and organizing products on shelves or in storage areas
• Offered product knowledge to customers regarding different types of liquor brands, flavors, origins, and production methods
• Handled customer inquiries about pricing, availability, special orders, or any other related questions or concerns
• Maintained a clean and organized store environment by regularly restocking shelves and cleaning display cases
• Suggested cocktail recipes using available liquors to enhance the shopping experience for customers looking for mixology inspiration
• Collaborated with team members to ensure smooth store operations during peak hours or busy periods
• Lifted heavy boxes or crates containing liquor bottles when stocking shelves or moving inventory around the store area safely
• Familiarized oneself with local laws regarding alcohol sales age restrictions to prevent underage purchases effectively
• Demonstrated excellent time management skills by efficiently completing tasks within designated timeframes
• Achieved consistently high levels of customer satisfaction through friendly interactions and personalized service
• Maintained a positive attitude even during challenging situations while dealing with difficult customers
• Closely monitored inventory levels to avoid out-of-stock situations for popular items
• Suggested upsells at the point of sale by offering complementary products such as mixers or garnishes
• Packed fragile items securely using appropriate packaging materials to prevent breakage during transportation
• Collaborated with suppliers to ensure timely and accurate delivery of orders, resolving any discrepancies or issues that arose
• Maintained knowledge of industry trends, new products, and emerging brands to provide up-to-date information to customers
• Handled customer complaints or concerns promptly and effectively, striving for a satisfactory resolution
• Participated in regular training sessions to enhance product knowledge and improve customer service skills
• Maintained cleanliness standards by regularly sanitizing surfaces, including countertops, shelves, and display cases
• Demonstrated strong attention to detail when checking identification cards for age verification purposes
• Cultivated relationships with repeat customers by providing personalized recommendations based on their preferences
• Informed customers about special promotions or discounts available on selected liquor brands
• Managed cash register operations accurately while handling large sums of money securely
• Maintained a safe working environment by adhering to all safety protocols related to handling alcohol products
Retail Store Manager
Dollar General-Shillington, PA
July 2021 to August 2022
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
• Implemented effective visual merchandising strategies to optimize product placement and drive sales
• Managed a team of XX employees, providing training, coaching, and performance evaluations
• Managed a team of XX employees, providing training, coaching, and performance evaluations
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
• Implemented effective visual merchandising strategies to optimize product placement and drive sales
• Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
• Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies to maximize profitability
• Collaborated with vendors to negotiate favorable terms for merchandise procurement while maintaining quality standards
• Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines
• Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
• Created employee incentive programs that improved morale, productivity, and overall team performance levels by XX%
• Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
Human Resources Assistant of the HR Director
R. M. Palmer Company-West Reading, PA
August 2021 to March 2022
• Assisted HR team in the recruitment and selection process, including posting job openings, reviewing resumes, and scheduling interviews
• Maintained accurate employee records by updating information in HRIS system and ensuring compliance with data privacy regulations
• Coordinated new hire onboarding process, including preparing paperwork, conducting orientations, and facilitating training sessions
• Responded to employee inquiries regarding benefits, payroll, and company policies in a timely and professional manner
• Supported HR department in organizing employee events such as team-building activities or recognition programs
• Managed the employee offboarding process by conducting exit interviews and processing necessary paperwork for terminations or resignations
• Conducted background checks on potential candidates to ensure compliance with company policies and legal requirements
• Maintained confidentiality of sensitive employee information during all interactions within the HR department
• Assisted with benefits administration tasks including enrollment processes, claims resolution, and communication of plan changes to employees
• Participated in disciplinary actions by documenting incidents, gathering evidence, and assisting in investigations when necessary
• Coordinated employee recognition programs to boost morale and foster a positive work environment
• Provided administrative support for HR projects such as policy updates or implementation of new software systems
• Served as a point of contact for external vendors related to HR services such as background checks or employee benefits
• Assisted in the coordination of employee training programs, including scheduling sessions and tracking attendance
• Collaborated with payroll department to ensure accurate processing of employee timecards and resolve any discrepancies
• Managed the administration of leave requests, including FMLA, maternity/paternity leave, or personal time off
• Assisted with performance improvement plans by documenting performance issues, monitoring progress, and providing guidance to employees
• Prepared employment verification letters for current or former employees upon request from authorized parties
• Participated in job fairs or career events as a representative of the HR department
• Served as a liaison between employees and management regarding HR-related concerns or grievances Monitorial Aide
WILSON SCHOOL DISTRICT-West Lawn, PA
August 2012 to June 2014
• Provided one-on-one support to students with special needs, including behavioral, academic, and emotional support
• Collaborated with the teacher to create a positive and inclusive learning environment for all students
• Implemented behavior management strategies to promote a productive and respectful classroom atmosphere
• Supported students during independent work time, offering guidance and clarification as needed
• Assisted in assessing student progress through observation and informal assessments
• Maintained accurate records of student attendance, behavior incidents, and academic performance
• Participated in team meetings to discuss individual student needs and develop appropriate interventions
• Supervised students during lunchtime, recess, field trips, or other non-instructional activities ensuring their safety at all times
• Supported small group instruction by working closely with targeted groups of students on specific skills
• Demonstrated patience and empathy when working with students who faced challenges or difficulties
• Promoted positive social interactions among peers through modeling appropriate behaviors
• Facilitated communication between teachers, specialists (e.g., speech therapists), parents/guardians regarding individual student needs
• Cultivated a safe space where all children felt valued regardless of their background or abilities
• Aided in maintaining an organized classroom environment, ensuring materials were readily accessible
• Assisted in the supervision and management of students during transitions between activities or locations within the school
• Supported students with personal care needs such as toileting, feeding, or dressing when necessary
• Collaborated with the teacher to differentiate instruction based on individual student needs Education
Associate's degree in Medical Assisting
Kaplan University
July 2012 to July 2014
High school diploma
Manheim Twp High School - Lancaster, PA
August 1996 to May 2001
Skills
• Team management
• Home care
• Interviewing
• Upselling
• Time Management
• React
• Disability determination
• Computer skills
• Basic math
• Freight
• Help desk
• Packaging
• Planograms
• Research
• Pricing
• Cleaning
• Stocking
• Supervising Experience
• Custodial experience
• Retail Management
• Shift Management
• Animal care
• Coachability
• Leadership
• Pet care
• Animal handling
• Store Management Experience
• Assistant Manager Experience
• Advertising sales
• Production planning
• Environmental compliance
• Professionalism
• Early intervention
• Merchandising
• Cash Handling
• Operations Management
• Charge experience
• Patient observation
• Patient care
• POS
• Profit & Loss
• Food service
• Medical records
• Schedule management
• Retail Sales
• Inventory Control
• Human Resources
• Sales
• Working with people with autism
• Courier
• Sales Management
• Recruiting
• Management
• Store management
• Customer support
• Basic knife skills
• Behavioral health
• Heavy lifting
• Team development
• Patient monitoring
• Pet sitting
• Driving
• Time & attendance systems
• Patience
• Loss Prevention
• Animal shelter
• Microsoft Word
• Freight Experience
• Commercial Cleaning
• Cultural diversity counseling
• Window cleaning
• Working with people with developmental disabilities
• Customer relationship management
• Sales analysis
• Compliance management
• Employee Orientation
• Teamwork
• Integrity
• Customer Service
• Ability to motivate
Links
https://www.instagram.com/p/C5O-wP8JXbK/?img_index=9&igsh=MWpmMXRqODltZ2FjMw== https://fundraisers.eaglesautismfoundation.org/teams/team-maggie-5? https://www.facebook.com/share/p/1MPbEPE3PC/?mibextid=wwXIfr https://www.facebook.com/share/p/1BgHdYqinQ/?mibextid=wwXIfr https://www.facebook.com/share/12JL5VDBgUk/?mibextid=wwXIfr https://fundraisers.hakuapp.com/teams/team-maggie-1? fbclid=IwZXh0bgNhZW0CMTEAAR3FISKBDD8Hkn3Dyev0DOweOLMEL27u1iV965k1CSmNBr8pGC_oUnrpwIA_aem_UgZZC https://www.facebook.com/share/p/1GSnuX8n9f/?mibextid=wwXIfr https://fundraisers.eaglesautismfoundation.org/teams/team-maggie-4? https://fundraisers.eaglesautismfoundation.org/teams/team-maggie-2? https://www.instagram.com/p/C5zFRh3J2Ct/?igsh=MWprOWM1bGV1YWN4bg== https://www.instagram.com/reel/C5PFWk8xpIq/?igsh=NWVvd3NtNDJhb2Fq https://www.facebook.com/share/1GNgh4GpH2/?mibextid=wwXIfr Groups
Founder & Team Captain of #Team Maggie for the Eagles Autism Challenge & now Eagles Autism Foundation as well.
September 2017 to Present
• Annual Eagles Autism Challenge: Organize and participate in the signature cycling and 5K run/walk event.
• Fundraising Initiatives: Host and promote fundraising events such as auctions, raffles, and donation drives.
• Community Engagement: Conduct family-friendly activities and mini clinics for all abilities.
• Awareness Campaigns: Participate in media appearances and public awareness campaigns to promote autism acceptance.
• Sensory Room Initiatives: Collaborate with organizations to create and refresh sensory rooms at Lincoln Financial Field.
• Partnership Development: Work with sponsors and partners to secure funding and resources for autism research and care programs.
• Virtual Participation: Organize and manage virtual participation options for those unable to attend in person.
• Educational Workshops: Conduct workshops and seminars to educate the community about autism and the foundation's mission.
• Volunteer Coordination: Recruit and manage volunteers for various events and activities throughout the year.
• Social Media Campaigns: Create and manage social media campaigns to engage supporters and spread awareness.
• Merchandise Sales: Sell and promote merchandise to raise funds for the foundation.
• Impact Reporting: Prepare and present annual impact reports showcasing the foundation's achievements and financials.
• Celebrating #Team Maggie: Team Maggie, is inspired by my very own beloved 10-year-old autistic daughter Maggie, she is a huge beacon of hope and inspiration in the autism community. Maggie's journey is at the heart of all my efforts, driving the team's dedication and passion.
• Rockefeller Center Feature: Maggie's incredible spirit and involvement were showcased on the Today Show at Rockefeller Center last April, representing the Eagles Autism Foundation with pride.
• Cheerleading Stardom: Maggie wowed everyone with her cheerleading performance alongside the Philadelphia Eagles cheerleaders, bringing joy and inspiration to all who witnessed her talents.
• All Abilities Clinics: Maggie's enthusiastic participation in the “All Abilities clinics” highlighted her exceptional abilities and served as a powerful example for others, inspiring many to embrace their unique strengths.
• By celebrating Maggie and her achievements, #Team Maggie continues to make a meaningful impact in the community, raising awareness and promoting acceptance for autism! <3<3<3
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