Project Management Manager

Priyanka

SUMMARY

Dynamic and results-oriented IT leader with over 15 years of experience in managing and delivering enterprise-level IT solutions, including 10+ years in project management with leadership responsibilities. Adept at overseeing large-scale, cross- functional IT portfolios and driving successful implementations in complex, integrated environments. Proven expertise in establishing and leading Project Management Offices (PMOs), implementing governance frameworks, and optimizing project methodologies to ensure delivery excellence.

Proven track record in establishing and enhancing Project Management Offices (PMOs), implementing governance frameworks, and driving process improvements to align IT initiatives with business objectives. PMI-ACP and PMI-DASSM certified, with a deep understanding of Agile methodologies, resource allocation, and change management practices. Adept at fostering collaboration among stakeholders and managing human resources to build high-performing, customer-focused teams.

Key Skills

Technical Project Management

Cross Functional Leadership

Product Development

Product Road Maps

Strategic Planning

Implementation of Best Practices

Stand-Up Management

Troubleshooting and Problem Solving.

Business development

Process Improvement

Key Trainings / Certifications

PMI-Agile Certified Professional (PMI-ACP) certified

Project Management Professional (PMP®) from Project Management Institute

PMI certified DA Sr. Scrum Master (PMI - DASSM).

Oracle certified Professional Java Programmer (OCPJP / SCJP)

Microsoft certified Azure Fundamentals (AZ-900).

IBM Watsonx Essentials

Travel and Transportation Insights and Solutions (Silver)

IBM Certified Enterprise Design Thinking Practitioner

IBM Certified Blockchain Essential Telecommunications Industry

IBM Agile Explorer

EDUCATION

●Bachelor of Engineering (Computer Science), S.S.V.P.S COE, IN, 2009

EXPERIENCE SUMMARY

IT Project Manager with extensive experience across various Onsite-Offshore assignments in Application Development, Maintenance and Quality Assurance.

Managed complex IT projects with onshore-offshore model in multi-vendor environment.

Successfully led IT portfolio governance, ensuring alignment with organizational objectives while managing risks, budgets, and resources effectively.

Extensive experience implementing Agile frameworks, enhancing team productivity, and delivering high-quality IT solutions in web-based application development environments.

Proactively drive enhancements to PMO practices, leveraging industry best practices to optimize project delivery processes.

Skilled at coordinating with senior management, business units, and technical teams to prioritize and deliver projects aligned with enterprise goals.

Solid understanding of application development, integration across multiple platforms, and emerging technologies in IT.

Managed projects in “re-engineering, modernization the legacy systems” using Cloud-Native Microservices Patterns.

Identifying and interacting with stakeholders as per RASCI/RACI model and refining requirements to be developed/enhanced in a Matrix environment.

Conducting OLT (Operational Leadership) meetings with the Sponsors, Architects and Technical leaders.

Expert Risk-Management skills including identifying, monitoring risks, and planning appropriate Risk response Strategies.

Strong communication skills and ability to liaise with business, technical experts, and upper management.

Managing RISK/ISSUE using RCA analysis by adapting the approach of 5 Why methodology, Mitigation/Contingency plan.

Monitoring project progress continuously and making detailed scheduled reports on measurable items for key milestones and deliverables.

Coached, Facilitated as a Servant Leader for multiple assigned Agile Scrum team(s).

Experience in maintaining Scrum Artifacts – Product backlog, Sprint backlog, Increment.

Experience in Leading all Scrum events like Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective.

Tracks and communicating scrum metrics including team velocity and sprint/release progress.

Managing the scope change process and issue identification/resolution with all stakeholders

Driven Scrum of Scrum calls and partnered with other scrum masters.

Used Jira and Jira Align boards to provide visibility to status, metrics, predictability, throughput, quality, impediments, and dependencies.

Built Scrum and Kanban board by configuring the swim lanes as required.

Extensive experience with relational database concepts and fetching, using data from various databases like oracle db using pl/sql.

Extensive experience with legacy applications, web applications, client-server applications, responsive web applications.

SKILLS

Methodologies: Agile (Scrum, Kanban), Waterfall, SAFe, Rational Unified Process

Tools: Azure DevOps, Jira, Confluence, Visio, Lucidchart, Figma, Trello, SharePoint

Programming & Frameworks: Java, J2EE, Spring Boot, RESTful APIs, AngularJS, Kubernetes

Databases: SQL Server, Oracle, MongoDB, Snowflake

Cloud Platforms: AWS, Azure

Other Tools: Selenium, Power BI, Splunk, RabbitMQ, SonarQube, GitHub

GDS Systems: Amadeus, Sabre, Navitaire

EXPERIENCE DETAILS

Client: JetBlue, New York NY USA Project: Check-in app Mar 2023 – Present Technical PM

Check-in app is the project for managing, performing check-in for passengers through kiosk, web and mobile applications. The check-in app deals with processing passenger information, managing and updating the itinerary, allowing users to purchase seats, bags and extras through any of the channels available. This application deals with performing payment securely and allowing users to cancel the itinerary if required. Cancellation and payment processing is handled effectively and as per industry standards by following IATA, federal regulations and ARC standards.

Oversee the IT project portfolio for the airline's check-in applications, coordinating enhancements and ensuring alignment with IATA and federal standards.

Led cross-functional teams to implement self-service solutions, reducing dependency on airport agents and enhancing passenger experience.

Established project plans, timelines, and milestones while managing risks, budgets, and resources.

Optimized project delivery processes and ensured adherence to quality standards through consistent risk management and issue resolution.

Coordinated with stakeholders to define requirements, prioritize features, and ensure alignment with airline operational goals.

Managed end-to-end project lifecycle, from initiation to delivery, ensuring adherence to scope, schedule, and budget.

Prepared project status reports and risk assessments to develop response strategies by collecting, analyzing, and summarizing information and trends.

Improved team performance by identifying, managing, supporting and resolution of team impediments.

Assisted Product owner and project managers in preparing and refining the backlog for program increment (Large scale Planning) as well as Sprint Planning.

Responsible for following Acceptance Test Driven Development ATDD Process. Analyzing, estimating, and sizing the User Stories will help Product Owners to prioritize the Story Cards.

Allocated resources effectively, managing project budgets and ensuring cost efficiency.

Engaged and managed vendor relationships for outsourced development or maintenance tasks.

Environment/Tool: MS Project, MS SharePoint, Trello, JIRA, Confluence, Microsoft Visio, Lucid chart, Figma, AppDynamics

IBM - Jul 2015 – Feb 2023

Client: Quantas, Pune India Project: IBM India - Quantas Jan 2022 – Feb 2023 Technical PM

This project deals with managing payment handling securely as per IATA standards and aviation standards to perform payment handling through digital applications by allowing users to perform, manage their reservation.

Delivered a web-based system for secure passenger payment processing, adhering to IATA and aviation standards.

Managed end-to-end project lifecycle, including planning, execution, and post-implementation reviews.

Established CI/CD pipelines for faster deployments and ensured compliance with organizational best practices.

Worked with the development team to complete development work and ensure a clear understanding of application requirements and functionalities.

Conducted daily standup meetings to collect updates from team members, provide support, and address any blocking issues.

Performed analysis, design estimation, testing, implementation, and deployment of application modules.

Analyzed client requirements and assigned tasks within the team, ensuring an even distribution of workload across team members.

Ensured CI/CD pipelines are configured to automate the build, test, and deployment processes.

Environment/Tool: MS Project, MS SharePoint, Trello, JIRA, Confluence, Microsoft Visio, Lucid chart, Figma, AppDynamics, Azure DevOps, GitHub

Client: MVW, Pune India Project: MVW-reservationApp Mar 2020 – Dec 2021

This project deals with managing the guest reservation system for MVW.

As a project manager played a key role in delivering a digital solution which deals with managing guest reservation with internal MVW system to process the reservations.

I was responsible for managing the team and ensuring that the finalized solution was delivered in time.

Conducted daily stand-up meetings to collect updates from team members, provide support, and address any blocking issues.

I was responsible for Technical Team coordination for project tracking and reporting on project plan using Microsoft project plan, email and project tracking tools Jira.

Client: JetBlue, NewYork NY, USA Project: MYB Mar 2018 – Feb 2020

This project deals with handling user bookings and allowing users to modify, cancel or book the itinerary.

As a project manager defined the project scope, objectives, deliverables, and timelines in collaboration with stakeholders. Created a clear and detailed project charter.

Identified and allocated resources, including team members, tools, and technologies required for the project.

Provided technical leadership to the development team, offering guidance on best practices, architecture, and technology choices.

Directed projects to modernize booking and itinerary management systems, improving customer experience and operational efficiency.

Conducted risk assessments and facilitated stakeholder communication to align project outcomes with business goals.

Monitor project progress using a project management plan to track milestones, tasks, and deliverables.

Identified potential risks and developed mitigation strategies to address any issues that could impact the project’s success.

Maintained effective communication with stakeholders, including clients, team members, and senior management, to ensure alignment and manage expectations.

Provided regular project status reports, including progress, risks, and issues, to stakeholders and project sponsors.

Evaluated team performance, provided coaching and development opportunities, and managed any performance issues.

Ensured that all project documentation is complete, accurate, and up-to-date, including requirements, design specifications, and user manuals.

Implemented changes effectively while minimizing disruption to the project.

Conducted post-implementation reviews to evaluate project success, gather feedback, and identify lessons learned.

Client: IBM-Canada, Pune India Project: Digital Gate Nov 2017 – Feb 2018

Delivered a java/j2EE microservices based web application where microservices were exposed to be used by various digital platforms.

As a project manager was responsible for end-to-end delivery of the digital gate app.

As a project manager delivered Digital Gate app as per scope, schedule and budget.

Worked with the development team to complete development work and ensure a clear understanding of application requirements and functionalities.

Conducted daily standup meetings to collect updates from team members, provided support, and addressed any blocking issues.

Ensured the project is on track and delivered on time.

Ensured CI/CD pipelines are configured to automate the build, test, and deployment processes.

Client: SBI, India Project: IBM Cloud Application Service – SBI Jan 2017 – Oct 2017

This project deals with creating integration bus components for SBI where the application deals with the internal system of SBI to process the records, handle and process the transactions securely.

As a project manager played a key role in delivering an Integration Bus component for the SBI which deals with the internal system of SBI to process the customer records.

I was responsible for managing the team consisting of more than 15 team members and ensuring that the finalized backend APIs were delivered in time.

Conducted daily stand-up meetings to collect updates from team members, provide support, and address any blocking issues.

I was responsible for Technical Team coordination for project tracking and reporting on project plan using Microsoft project plan, email and project tracking tools Jira.

Client: IBM Garage, Pune India Project: CTS July 2015 – Dec 2016

CTS is a product that is useful for any airline to communicate with the backend DCS system and complete various operations related to booking a ticket, payment processing, performing check-in, seat assignment, revenue management.

As a project manager delivered CTS product as per scope, schedule and budget.

Collaborated with the operations team, DCS team to gather requirements.

Estimated budgets and actively managed costs associated with expenses.

Tracked project time reporting and compared budget forecasts to actuals.

Worked with the development team to complete development work and ensure a clear understanding of application requirements and functionalities.

Conducted daily scrum meetings to collect updates from team members, provide support, and address any blocking issues.

Performed analysis, design estimation, testing, implementation, and deployment of CTS application modules.

Mentored mid and senior level technical resources.

Analyzed client requirements and assigned tasks within the team, ensuring an even distribution of workload across team members.

Acted as the point of contact for all application-related communications.

Collaborated with the Change Management team to create change tickets and ensured their completion within the scheduled change time.

Implemented End-to-End Automation solutions for data masking, data virtualization, data subsetting.

Environment/Tool: MS Project, MS SharePoint, MS Visio, Micro-services, IBM cloud (Dockers, Kubernetes), Jenkins, JIRA

L & T Infotech Ltd., Pune, India Apr 2015 – Jul 2015 Clients – Self Care module

Responsibilities: As Sr. Software engineer

Analyzed the existing application and developed the functional/technical design documents.

Fixing existing application code to support the latest version of Windows OS.

Update the team delivery status on a regular basis to the client.

Driven the status call and shared the status with the client and management.

Leading the offshore team, working on Web and Windows Application development, enhancement and support.

Environment: Java / J2EE, Oracle, XML, XSL, JSF, WebSphere.

Tech Mahindra Ltd, Pune, India - May 2010 – Mar 2015 Clients – Union Pacific Rail Road (USA)

Responsibilities: As Application Developer & Senior Application Developer

Involved in preparing the requirement analysis and detailed design documents.

Involved in requirements gathering for Licensing, System Access Detection, Break In Two, System Access Detection and Wireless downloading modules.

Prepared Pseudo Code document for all the events which are used in the employee Decertification process.

Coded algorithms which are used in the Wireless Downloading process.

Coding the web pages using HTML, Wicket framework till DAO layer.

Writing JUnit test cases for API’s coded in Service, DAO layers in the application.

Interacting with the Onsite team to discuss application related issues and updates.

Resolved issues reported by customer during UAT & worked on production issues

Environment: JDK 1.6, Spring 2.5, Hibernate 3.0, Apache Wicket 1.3, Oracle 10g, Weblogic 10.3.

Domain:

Travel and Transportation

Airlines – passenger revenue system, ticketing, Settlements, Payment Processing, IATA regulations, DHS system, various DCS systems like Sabre, Amadeus, Navitaire.

Health Care

Banking - Bill Pay, Direct Deposit, ACH transfers, Online Payments, Settlements and Reconciliation

Credit Cards, Debit Cards, Pre-paid cards, Virtual Cards – issuing and processing.

Access and Identity management platforms

Achievements:

Received appreciation from the client JetBlue on successful completion of critical legacy applications to support new technology.

Received multiple appreciation from the current Client JetBlue for on time code delivery for each Release Activity, fixing and providing issues on time for any critical issues reported.

Earned the Manager’s choice award consecutively – 2017, 2018, 2019 for demonstrating the practice “Put the Client First”.

Received appreciation from the Client on the completion of the given task within the scheduled delivery time and for handling the activity alone.

Customer Appreciation Award from Union Pacific Railroad customer.

Bravo - Appreciation Award from Tech Mahindra.

Pat on Back - Appreciation Award (2times) from Tech Mahindra.

Established CI/CD pipelines for faster deployments and ensured compliance with organizational best practices.

Worked with the development team to complete development work and ensure a clear understanding of application requirements and functionalities.

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