Customer Service Office Assistant
Resume:
CANDACE S. NUNLEY
*********@*****.*** ** Alabama St McKenzie TN 38201 731-***-****
OVERVIEW
I am a professional with 5 years in the healthcare field and 15 years in customer service.. I have experience in providing healthcare service to patients’ and helping them with insurance qualification as well. That experience also expands to experience dealing with customer service situations. I have a business degree and possess a background working with Dr. Offices and insurance companies to enhance services given to patients. I have a willingness to help people and grow within a company. I have a great attention to detail and the ability to work in a group setting or alone with little to no assistance.
EDUCATION
Bethel University
2005-2008 Bachelor of Science
•Graduated with 3.28 GPA within 3 years.
•HR and business training
•Major in Business Management
•Minor in Organizational Development
EXPERIENCE
PARTS DEPOT* MCKENZIE TN
OFFICE ASSISTANT 2020-CURRENT
● ANSWER PHONES
● ASSIST DEALERS WITH QUESTIONS REGARDING ORDERS AND ORDERING SITE
● CREATE AND SUBMIT CREDITS FOR DEALER ACCOUNTS
● SHIPPING VIA UPS, FEDEX, AVERITT AND DAYTON
● INVENTORY SPECIALIST
DOLLAR GENERAL* HUNTINGDON, TN.
CASHIER OCTOBER 2018-2019.
● HANDLED MONETARY TRANSACTIONS
● CLEANED ENTIRE STORE
● MAINTAINED PAPERWORK RELATED TO RETURNS OR CUSTOMER SERVICE
● OPENED AND CLOSED THE STORE WITHOUT ASSISTANCE.
● ASSISTED EMPLOYEES WITH QUESTIONS OR CUSTOMER COMPLAINTS.
● ASSISTED MANAGER WITH PROBLEM SOLVING TECHNIQUES AND OPINIONS. Showing Time* Chicago, IL
Customer Service Representative May 2016-2018
● Take Calls
● Manage Showing instructions for listing agents.
● Schedule appointments and handle cancellations
● Remote worker with the ability to handle situations without the assistance of others on a daily basis.
● Attention to detail and updating valuable information Apria Healthcare Jackson TN
Customer Quality Specialist May 2010 – Feb. 2015
● Insurance verification for accuracy in completing orders.
● Contacting patients to inform them of an order placed, verify all demographic information, inform them of their financial responsibility and any additional information required to process their order in a timely manner.
● Obtain other clinical information needed to complete orders or for reimbursement.
● Conduct any follow-ups as needed for documentation or delivery.
● Resolve customer complaints and coordinate appropriate action as needed.
● Complies with all regulatory compliances and policies and procedures.
● Perform other duties directed by supervisor
● Demonstrate professional etiquette and courtesy.
● Liaison between hospitals and physicians.
Little General Huntingdon TN
Cashier January 2010 – April 2010
● Assist Customers
● Work with monetary transactions
● Cleaning and Cooking
● Solving problems with customer satisfaction
MIG INC. Lexington TN
Assembler June 2003 – November 2004
● Assembly of car parts
● Lead sorting of disabled parts.
● Leading employees during numerous tasks.
SKILLS
•Proficient with computer skills such as Microsoft Programs, AS400 software, Internet and Insurance online verification methods.
•Excellent written and verbal communication skills.
•Team Player who can also work independently.
•Ability to work and solve tasks with little or no guidance.
•Proficiency in meeting obligations in a timely manner.
•Ability to multitask and maintain several tasks at once
•Excel, Google Sheets
REFERENCES
D’Erin Brooks
Christie Salmon
Contact this candidate