Customer Service Team Members
Resume:
Kelly Molitor
**********@*****.***
PROFESSIONAL SUMMARY
Resolute customer service professional with 30 years of experience in strong leadership, problem solving and organizational skills honed-in a customer-focused environment. EXPERIENCE
VP of Mortgage Lending October 24, 2022-Current
CrossCountry Mortgage
● Greet arriving clients professionally.
● Adept at explaining programs and products.
● Meet with prospective clients to generate new business.
● Gather & analyze financial information to determine a client’s best course of action.
● Develop repeat business by providing exceptional customer service & consistently following up with clients & leads, resulting in customer satisfaction of 99%
● Develop schedules & work with team members to meet deadlines.
● Committed to balancing company goals while helping customers find satisfactory solutions.
● Meet with underwriters to resolve mortgage applicant’s problems & help clients achieve homeownership.
VP of Mortgage Lending
May 1993 – October 2022
Guaranty Rate Affinity
● Greet arriving clients professionally.
● Adept at explaining programs and products.
● Meet with prospective clients to generate new business.
● Gather & analyze financial information to determine a client’s best course of action.
● Develop repeat business by providing exceptional customer service & consistently following up with clients & leads, resulting in customer satisfaction of 99%.
● Develop schedules & work with team members to meet deadlines.
● Committed to balancing company goas while helping customers find satisfactory solutions.
● Mentored 3 Junior Loan Officers
● Meet with underwriters to resolve mortgage applicant’s problems & help clients achieve homeownership.
SKILLS
Customer Satisfaction
Outbound & Inbound calling
Oral & Written communication
Conflict Resolution
Service Base Selling
Data Entry
Time Management
Patience
Leadership
Initiative-taking
Record Keeping
Problem Solving
Organized
Microsoft
CERTIFICATIONS
● NMLS
AWARDS/RECOGNITIONS
● President’s Club 15 years
Contact this candidate