Customer Service Home Sales

Objectives

Accomplished sales professional with a proven history of exceeding goals and achieving high client satisfaction ratings. Seeking to use my skills and knowledge to benefit my employer and expand knowledge base to further my career in the work force with challenging new opportunities.

Experience

Midwest RV Center - October 2002 – August 2020

Top grossing RV salesperson for 10 years through new purchases as well as ongoing customer relationships.

Personally achieved over $500,000 in net profits annually

Managed wholesale division for ten years to provide a profitable market for trade-in vehicles

Worked with new employees to develop their sales potential, how to apply cognitive dissonance, and understand the importance of the process in building the value of the product to exceed the asking price.

Helped customers trouble shoot issues to meet their needs and see the value of purchasing/upgrading to a Motorhome.

Worked with Service & Warranty Departments for on time/in time delivery and relay customers’ expectations for customization along with return from warranty to meet their vacation needs.

Attended annual Sobel & Associates customer service/sales training seminars in Seattle, WA for twelve years

Self Employed – Excel Enterprises - 1999 – 2002

Built distributorship for Kirby Vacuum in home sales after qualifying through previous sales experience at Sierra Enterprises (1994-1998).

Employed 7-9 sales associates

Implemented training classes in office, then moving to on site training for further job experience of my employees.

Created relationships with customers to further understand their needs and demonstrate how our product would improve the efficiency in their home to increase company revenue.

Edwards Carpet – Sales Associate – 1998-1999

Evaluate customer needs to provide options to best fit their budget and preferences.

Calculate amount of material needed based upon roll dimensions & square footage to minimize waste.

In home consultation to provide samples and on-site measurements to ensure accuracy and complete satisfaction of the order.

Communication

Good interpersonal skills. The term frequently used on customer evaluations was “respectfully aggressive”.

Maintained good relationships with many customers for years and was recommended to their friends as a knowledgeable problem-solver.

Education

Meramec Community College

General studies

Lafayette High School

High School Graduate

References

Randy Starkey -- General Manager, Midwest RV Center

Phone – 314-***-****

Email -- ********@*********.***

Doug Linzemann – Former Employer at Edwards Carpet

Phone – 314-***-****

Larry DeClue – Former Supervisor at Brandy Wine Condominiums

Phone – 314-***-****

Contact this candidate