Customer Service Representative

FERDINAND B. SORIANO

"Create Value First"

Ontario, CA 91764

Phone: 909-***-**** (call or text)

Email: ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated customer service and sales professional with over 10 years of experience managing high-volume inbound customer inquiries and ensuring customer satisfaction.

CORE COMPETENCIES AND SKILLS

●Customer Relationship Management (CRM): Proficient in building and maintaining strong customer relationships to enhance loyalty, satisfaction, and future sales orders.

●Problem-Solving: Skilled in identifying issues, implementing effective solutions, and diligently following up to resolve customer concerns.

PROFESSIONAL EXPERIENCE

Aston Carter Agency/Willis Towers Watson (Remote Benefits Call Center) — Pension & Health Benefits Service Representative (Seasonal)

May 2023 – January 2025

●Managed 25+ daily inbound contacts regarding customer pension and benefits inquiries via phone, email, and chat, achieving a 94% customer satisfaction rate.

Staples Distribution Center (Distribution) — Warehouse Associate

January 2022 – May 2023

●Verified and fulfilled customer requests, ensuring 90% accurate order processing and delivery.

InvaPharm Inc. (Nutraceutical Manufacturer) — Assistant to Chief Operations Officer

March 2019 – June 2020, Ontario, CA

●Processed an average of 15+ sales inquiries weekly and resolved post-sale customer service issues, enhancing customer retention by 15%.

EDUCATION

University of Phoenix-Ontario — B.S. in Business Management

Graduated June 2005, Ontario, CA

TECHNICAL SKILLS

●Microsoft Word

●PowerPoint

●Excel

●Teams

●Outlook

Contact this candidate