Project Management Operational Excellence

Mia Camp *********@*****.*** • 202-***-****

LinkedIn • Washington, D.C. Tampa, FL

Growth-focused and visionary executive leader with 15+ years of experience in establishing program management frameworks and leading cross-functional teams toward organizational transformation and operational excellence. Accomplished and results-driven leader with over 15 years of experience in project management, operations, and organizational transformation. Proven track record of delivering large-scale, cross-functional projects on time and within budget while optimizing processes and driving operational excellence. Skilled in leading diverse teams, fostering collaboration, and developing strategic initiatives that streamline operations and enhance organizational performance. Seeking to leverage project management expertise and strategic vision in a dynamic role to lead organizational growth, improve operational efficiencies, and support business objectives at the highest level.

Areas of Expertise

● BCP/DR/Crisis Management

● Project & Program Delivery

● Strategic Advisory & Executive

Consulting

● Leadership & Team Development

● Process Improvement &

Automation

● Org. Change Management

● Performance Optimization

● Post-Integrations

● Stakeholder Engagement &

Relationship Management

● Financial & Resource Management

● Risk Management & Compliance

● Digital Transformation & Scalability

Key Accomplishments

1.Supported C-suite executives in strategic planning, execution, communication, and crisis management, improving organizational alignment, operational efficiency, and leadership development. 2.Established and optimized project management processes, successfully delivering complex projects on time and within budget, improving resource allocation, and managing risks effectively. 3.Focused on digital strategy, technology adoption, operational efficiency, customer experience, and cultural change, resulting in improved efficiency, customer satisfaction, and measurable ROI. 4.Led the development of a decision-support framework that improved executive decision-making speed by 30% while ensuring alignment with long-term strategic goals.

Professional Experience

AALTO HAPS, UK Remote

Head of Global Program Management I Chief of Staff Jan 2024 — October 2024

Small Aerospace Company, Farnborough 200+ Employees Focused on High-Altitude Platform Systems (HAPS) and UAV Technologies Brought in by the CEO to establish and implement a modern program and project management framework within a growing aerospace startup. Focused on delivering product-centric services, managing large-scale operations, and streamlining processes to ensure alignment with company objectives.

● CEO Advisor in the role of Chief of Staff to align organization to vision and produce a high performing culture of excellence.

● Partnered with the CEO and executive team to develop and implement organizational strategies.

● Oversaw execution of high-priority initiatives across multiple departments, ensuring alignment with company goals and on-time delivery.

● Launch a new PMO model with key processes, governance, methods and tools for product management and delivery. .

● Stakeholder management and forums to resolve concerns, bring transparency and decision making.

● Worked closely with leadership to identify strategic objectives and contributed to long-term planning and decision-making.

● Streamlined cross-functional processes, reducing internal communication barriers and improving collaboration, resulting in a 20% increase in overall team efficiency.

● Developed and implemented systems for tracking KPIs, which improved data-driven decision-making at the executive level.

● Directed risk management efforts by identifying and mitigating operational, financial, and strategic risks. Page 1 4

Management and Information Assurance, USA Remote

Owner-Consulting Project Management Services

Apr 2012 — Dec 2023

As the Owner of Management and Information Assurance, I provided consulting services to organizations; leading high-performing teams, developing strategic client solutions, and driving transformational change across industries. Proven track record managing large-scale engagements, and delivering exceptional client outcomes. Proficient in business transformation, operational excellence, and executive advisory, with a strong focus on delivering measurable results. Passionate about fostering a high-performing, collaborative culture while delivering lasting impact to clients. Key Clients: Consensus (CCSI), TD Bank, Fidelity National Information Services(FIS), DNAnexus, Department of Human Services, Department of Veterans Affairs, Ondeck Financials

● Collaborated with clients across industries and regions to streamline operations, reduce bottlenecks, minimize waste, and optimize resource allocation, significantly improving performance.

● Developed and executed a comprehensive digital transformation strategy that increased operational efficiency and improved customer satisfaction.

● Developed and implemented comprehensive project management frameworks that reduced project delivery times, improved client satisfaction, and enhanced communication, risk management, and stakeholder engagement.

● Spearheaded cloud transformation initiatives, migrating legacy systems to modern cloud platforms, reducing infrastructure costs, and enhancing operational efficiency.

● Managed the end-to-end delivery of digital initiatives, coordinating across IT, marketing, operations, and customer service teams to ensure seamless integration and alignment with business goals.

● Drove the adoption of DevOps culture across teams, implementing CI/CD pipelines, infrastructure-as-code, and automation tools to streamline software delivery and enhance product reliability.

● Managed end-to-end delivery for large-scale IT infrastructure, product and engineering projects, overseeing timelines, resources, and budgets to ensure timely and successful project completion.

● Built and executed disaster recovery and business continuity plans, ensuring platform resilience and compliance with industry standards.

● Design and deliver organizational transformation programs, including change management, process reengineering, and digital strategy initiatives that help to drive operational excellence and achieve cost savings.

● Acted as a key liaison between executive teams and stakeholders, fostering open communication, managing expectations, and ensuring successful project execution and client relationships. Verizon Business Global, USA - Remote Jul 2009 – Nov 2012 Management Consulting Practice & Advisory Lead

Hand-picked by the company to grow services and revenue. Founded a management consulting practice; driving organizational change, optimizing business operations, and delivering actionable insights for clients across various industries. Proven track record in leading cross-functional teams, developing and implementing data-driven strategies, and advising executives on complex business challenges. Skilled in process improvement, operational efficiency, change management, and performance optimization. Adept at working in dynamic environments to produce high-value results for clients, and a trusted advisor in executing transformative business initiatives.

Key Clients: Commonwealth of Mass., State of NY, WellCare, Mitsui & CO. LTD

● Generated a new revenue stream by designing and launching a management consulting practice, contributing to significant business growth with a 20% increase in profits within the first year by bundling existing services and products into comprehensive solutions for multi-issue resolution, delivering a holistic approach to addressing business pain points.

● Build and nurture senior-level relationships and key decision-makers, ensuring the practice becomes a trusted advisor for strategic initiatives and change management efforts.

● Led the Business Optimization and Resiliency practice with a focus on delivering high-value consulting services in strategy, operations, and digital transformation across industries including technology, healthcare, finance, and manufacturing.

● Acted as a visionary guest speaker at industry forums and seminars, enhancing the brand's credibility and establishing thought leadership in the field.

● Coordinate with sales and marketing teams to create go-to-market strategies that enhance brand positioning and attract new clients.

● Manage a team of 75+ consultants, providing leadership, mentorship, and professional development opportunities to cultivate a high-performance culture.

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● Strengthened the consulting practice’s position within the company by serving as a client liaison on complex solution implementations, ensuring successful project outcomes and client satisfaction.

● Design and deliver organizational transformation programs, including change management, process reengineering, and digital strategy initiatives that help clients drive operational excellence and achieve cost savings.

● Oversee all aspects of client engagement, from proposal development to solution delivery, ensuring projects are completed on time, within scope, and with high client satisfaction and repeat business. IBM, EMEA, USA, APAC Jun 2005 - Jul 2009

Global Resiliency, PgM and Advisory Services

Key Clients: HSBC-Global Markets, Bank of Cairo, Produban-Spain, ING-Holland, JP Morgan-USA, AAA Strategic leader with extensive experience in the financial industry and collaborating with global institutions outside the U.S. Expertise in developing, implementing, and overseeing business continuity, disaster recovery, and crisis management programs. Proven track record in driving organizational resilience through proactive risk management, strategic planning, and cross-functional collaboration. Adept at managing high-pressure situations, mitigating operational disruptions, and ensuring business operations continue seamlessly during crises. Skilled in strategic leadership, risk analysis, regulatory compliance, and emergency response management. Committed to fostering a culture of resilience and readiness, ensuring that businesses can adapt, recover, and thrive during disruptions.

● Established a Program Management Office [20+ managers, analysts and coordinators] to oversee resiliency efforts: assessments, mappings, process redesign, testing, risk management and company wide common terminology.

● Created and implemented disaster recovery (DR) strategies, enabling the organization to recover critical services within established Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).

● Conducted Business Impact Analysis (BIA) and risk assessments to identify critical functions, determine recovery priorities, and implement mitigation strategies to safeguard business operations.

● Elevated Business Resiliency to enterprise level for proper planning, budgeting and risk management.

● Led the crisis management team in real-time responses to incidents, including natural disasters, cybersecurity breaches, and operational failures, ensuring rapid recovery and effective communication across all levels of the organization.

● Established successful enterprise resiliency and protection model via governance, best practices, policies, protection processes and BC/DR/CM plans.

● Conduct annual resilience testing and tabletop exercises to ensure preparedness for various crisis scenarios and identify improvement opportunities in business continuity plans.

● Monitor and evaluate emerging risks and threats, including cyber-attacks, and regulatory changes, adjusting strategies to mitigate potential impacts on business continuity.

● Drive a culture of resilience within the organization, providing training and awareness programs for employees on business continuity best practices, ensuring a unified and prepared workforce.

● Improved collaboration with the establishment of a cross-functional steering committee, which drove alignment on resilience priorities and ensured executive buy-in for resilience initiatives.

● Achieved 80% in environment stability via enhanced architectural designs, improved testing and impact assessments. Additional Experience

Business Continuity and Crisis Management, Society for Worldwide Interbank Financial Telecommunication [SWIFT] USA, Belgium Mergers, Acquisitions & Integrations, Bank of America, USA Business Continuity and Crisis Management, WellsFargo, USA Education & Credentials

Bachelor of Science, Hampton University, Hampton, VA Certifications & Affiliations:

o IT infrastructure Library (ITIL) v3 and AGILE

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o Project Management Professional (PMP)

o Disaster Recovery Institute International (DRII) o The Open Group Architecture Framework (TOGAF v9) Technical Proficiencies

Atlassian Asana Planview ServiceNow Tableau Visio Page 4 4

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