General Manager Customer Relations

BRANDY CUNNINGHAM

228-***-**** **** Carolwood Drive Biloxi, MS 39532 ******.******@*****.***

CAREER OBJECTIVE

I am eagerly seeking an opportunity to expand my knowledge while contributing my strong leadership skills, dedication, and compassion in a new career. I aspire to be a part of an innovative company where I can contribute to and collaborate toward achieving results that are focused on company growth.

CORE SKILLS

Leadership Critical Thinker Analytical Person Calm under Pressure Dependable Trustworthy Creative Marketing Accounting Audit Sales Driven Strong Sales Closer Exceeds Goals Grasp Knowledge Great Communicator Time Management Customer Relation Builder

EXPERIENCE

Coastal Marine Sales- Gulfport, MS GENERAL MANAGER 05/2019-01/2025

This role inspired me to lead a team of sales professionals, financial staff, and service technicians to form a strong and effective team. I accomplished this task with hiring, continuous training, and ensuring growth was the environmental goal. I developed and implemented strategic plans of action to achieve business objectives, including targeting market expansion while creating effective sales strategies to promote our products and services. I prepared budgets for all departments, ensuring financial targets were met. I placed systems to monitor profit and loss and to identify areas for cost reduction without compromising quality. I ensured that all operations comply with local, state, and federal regulations related to the industry standard of operations. I established and maintained systems to capture and maintain customer relations while acquiring feedback to address concerns promptly and aimed at providing excellent customer relations. I represented the company at marine industry events, trade shows, and community engagements to promote our products and services. Under my leadership, we became a leading marine dealership and were voted by customers and marine partners for five consecutive years with awards for providing excellence in service.

Treasure Bay Casino and Resort-Biloxi, MS REVENUE AUDITOR 07/2010-05/2019

In my role, I served as an ambassador for guest relations, operating under the management and supervision of the department. This position required me to engage directly with guests, ensuring their exceptional experiences. I was responsible for exchanging and balancing currency, a task that necessitated precision and attentiveness to detail. Additionally, I took the initiative to enroll members in the club, providing them with access to exclusive benefits and ongoing membership offers that enhanced their experience with us. In 2013, I embraced the challenge of a Revenue Auditor, where I managed daily audits of our food and beverage services, as well as audits for the hotel and gaming departments. This role was critical in ensuring that all operations adhered to the policies and procedures outlined by the state gaming commission, as well as the company’s internal guidelines. I diligently reported any discrepancies I encountered, meticulously reconciling accounting reports to uphold the integrity of our financial operations. This position not only demanded analytical skills but also a thorough understanding of regulatory compliance, making it essential for maintaining the trust and safety of our guests and the organization alike.

“Whatever the job you are asked to do at whatever level, do a good job because your reputation is your resume.” – Madeleine Albright