Customer Service Appointment Setter

Nica C. Albutra

*************@*****.*** 704-***-**** US Work Authorized

PROFESSIONAL PROFILE

Results-driven customer service professional with over three years of experience in remote support and account management. Proven ability to resolve complex issues, exceed performance targets, and deliver exceptional customer satisfaction. Adept at utilizing CRM systems and proficient in a variety of software applications. Eager to contribute skills and expertise to a dynamic team and foster both personal and professional growth.

PROFESSIONAL EXPERIENCE

Ksor Tree Service Remote Nov 2023 – Present

Appointment Setter - Email/Call/Chat Support

Proactively reached out to potential customers to schedule appointments and assess their needs.

Managed follow-up communications to ensure the conversion of inquiries into confirmed job orders.

Drafted and dispatched professional emails and text messages for updates and follow-ups, enhancing customer engagement.

Conducted outbound calls to leads, effectively scheduling appointments and providing tailored information to drive conversions.

Sutherland Global Services Davao City, Philippines July 2021 – Nov 2023

Account Associate

Provided exceptional support for AT&T/DirecTV customer accounts through inbound call handling.

Resolved billing issues efficiently and effectively.

Troubleshot internet connectivity and equipment problems for customers.

Exceeded sales and service targets, achieving a 10% higher performance than the set goals.

Six Eleven Global Services General Santos City, Philippines Feb 2020 – June 2021

Outbound Cold Caller

Delivered exceptional customer service through phone and email support.

Maintained detailed records of customer interactions and sales activities in the CRM system.

Consistently met or exceeded key performance indicators (KPIs).

Conducted outbound calls to potential clients to introduce products and services.

Engaged prospective customers through targeted communication strategies.

EDUCATION

Notre Dame of Dadiangas University Nov 2014 - April 2019

Bachelors of Elementary Education

CERTIFICATIONS, SKILLS & INTERESTS

Certification: Licensed Professional Teacher

Skills: CRM, Salesforce, RIO, Microsoft Word, Excel, Powerpoint, Angi Leads, ServiceM8

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