Los Angeles Customer Service

Tom Maples

Long Beach CA ***** 714-***-**** ***.******@*****.***

TITLE

Awad Winning Experienced Manager Greatness Financial Contributor Employee of the year Nominated to President club 3 times. Appointed by President representing the Los Angeles Market to the National look and feel Team Building Share Holder Value Seminar (Team Winer)

CORE COMPETENCIES

Strategic Business Planning Team Player & Leadership

Recruiting & Staffing Management Revenue Growth / Sales Generation

Goal Definition & Achievement Client Communication / Customer Service

Interpersonal Communications Skills Call Center Experience

Ability to Learn Quickley and Start Fast Clean DMV Record

Professional Experience

Scan Health Plan 2023-2024

Senior Peer Advocate assist new and existing members choosing the right Health plan. Intense focus on Member satisfaction. Communication with members via telephone. Assigned to several different calling campaigns.

UBER Driver 5 Star 2018-2022

Picked up and dropped off passengers throughout all counties in the Los Angeles & Orange County Area. Also trips to San Diego, Santa Clarita and Camarillo. Presented best in class service to all passengers.

GARDEN GROVE STEPHOUSE 2015-2018

Successfully managed a Non-Profit recover home for men. My duties included career direction, writing quality resumes, building self-confidence, interviewing skills. Created a streamed line process for intaking the men that needed the most help. Created an environment of safety and security to achieve longevity for members.

Cerritos Dodge Chrysler Jeep 2014-2015

Retail Sales consultant/ Internet Sales Assisted customers with the purchase of new and used automobiles. Promoted to the Internet departments within 6 months of employment. Dodge Chrysler Jeep certified.

VERIZON PREMIUM AGENT 2012–2014

New market for a premium agent based in New Jersey. Area Manager Human Resources Hired, Trained and developed multiple new employees for Verizon Agent in the Los Angeles market. Position reported to President of corporation.

VERIZON FIOS 2010-2012

Work with property managers and staff in large apartment communities. Increased. FIOS penetration rates by location. Responsible for ROI by community. Coordinate sales and marketing events in several apartment communities throughout all Los Angeles counties.

Education

Building Share Holder Value “Team Winner” Cingular Wireless

Multiple Learning Opportunities & Seminars Cingular Wireless

DISC FIRO- B Instructor Cingular Wireless

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