Change Management It Infrastructure
Resume:
Charlie A. Lichtenwalner
Senior IT Director
************@*****.*** • 267-***-****
LinkedIn • Villanova, PA 19085
Results-driven professional with extensive experience leading IT strategy, infrastructure development, team building, and enterprise system transformations. Demonstrates proven expertise in aligning technology initiatives with business goals and corporate strategy, driving operational efficiency, and spearheading multimillion-dollar projects. Proficient in building high-performing teams, managing full SDLC processes, building data and analytics capabilities, and enhancing cybersecurity frameworks. Track record of success in modernizing IT infrastructure, implementing robust data strategies, and optimizing enterprise systems to drive revenue growth and scalability. Well-versed in delivering IT solutions to improve profitability, strategic alignment, customer engagement, and organizational performance. Collaborative leader skilled in risk management, change management, and vendor negotiations. Committed to innovation and continuous improvement to deliver impactful technology solutions.
Areas of Expertise
●IT Strategy & Governance
●Cybersecurity (NIST Framework)
●Change Management
●Budgeting & Vendor Negotiations
●Artificial Intelligence Programs
●Helpdesk Management
●Enterprise Data Management
●ERP Systems Optimization
●Risk Mitigation & Compliance
●Business Continuity Planning
●Enterprise Software Acquisition
●Incident Response Planning
●IT Infrastructure Development
●Cloud & On-Premise Solutions
●Digital Transformation
●Team Leadership & Mentoring
●New Technology Assessment
●Policy Development
Technical Proficiencies
Software: O365 Suite, Zendesk, Netsuite, Qualys, CRM, Power BI, Salesforce, Synergy, VMware Fusion
OS Languages: Windows, Mac OS, IOS
Network / Server: WAN, LAN, VPN, System Redundancy, RAID, Disaster Planning and Recovery, Backup, Load Balancing, Hardware Support, Software and OS upgrades, Remote Management, Backout Planning
Technical: SDLC, SaaS, Active Directory, NIST CSF, Microsoft Exchange, Middleware and Integration Software, Entity Relationship Diagram (ERD), Mobile Platforms, CRM, Help Desk, Solution Delivery, ETL, Disaster Recovery, SQL, ODBC, VPN, DNS, Router, Switch, Windows, Apple OS, IOS
Professional Experience
The Reinvestment Fund, Philadelphia - PA May 2022 - Present
Managing Director of Information Technology
Direct execution of IT functions for the delivery of technical architecture, system development life cycle, cybersecurity, IT support services, change management, project management, risk mitigation, IT and data strategy, team leadership, and infrastructure development. Build and lead top-performing IT team, completed IT audits with actionable remediations, and advanced business continuity, risk management, and strategic board reporting initiatives.
●Spearheaded an $2.3M investment to transform data strategy, modernize enterprise systems, and develop an enterprise data warehouse with robust governance.
●Played key role in redesigning overall cybersecurity by implementing the NIST framework, streamlined SDLC processes, and restructured organizational design to optimize efficiency.
●Implemented new HRIS and Loan Administration enterprise systems with data pipelines (ETS’s – extract, transform, load) to our enterprise data warehouse.
●Hired and developed internal IT team to lead data and analytics, and software development and implementation.
●Established new, external vendor relationships to augment IT team initiatives.
●Developed and deployed a cyber security “people program” to educate and increase awareness around cyber security efforts.
●Lead acquisition and deployment of a new Loan Origination system including integration with our new enterprise data warehouse creating over $400,000 in new loan revenues in the first 9 months.
●Led the creation, adoption and implementation of Incident Response and Business Continuity plans and policies
Temp-Tations, Exton - PA Aug 2018 – May 2022
Director of Information Technology
Administered end-to-end management of technology operations and IT teams for $45M home goods company. Analyzed and restructures IT infrastructure, including company network, ERP systems, budgets, technical support, and websites. Coordinated IT projects, system improvements, and support initiatives to drive operational efficiency.
●Built and launched a new e-commerce website and redesigned ERP systems to streamline promotions and order management. Ensured PCI and ADA compliance.
●Designed and introduced disaster recovery plans and systems.
●Negotiated vendor contracts and executed strategic IT infrastructure development plans.
Rad Fertility, Newark - DE Nov 2008 – Nov 2017
Director of Information Technology
Oversaw IT infrastructure transformation strategy while leading full SDLC of an internally developed, advanced EMR system with online secure patient portals, CRM, lab modules, and integrated scheduling and billing for multi-location medical practice. Managed process improvements, in-house software development, and 3rd party integration, building high-performing IT team of eight professionals. Developed marketing division to maximize patient revenue through rebranding, website creation, reputation management, and multi-channel marketing programs. Installed VOIP phone systems and VPNs as well as contributed to mission-critical decisions as part of senior leadership committees.
●Boosted patient volume and revenue from $400K to over $1M per month by deploying EMR, scheduling/billing systems, CRM, and custom IT solutions through ground-up IT infrastructure strategy.
●Achieved #1 ranking for medical practice in Delaware by doubling patient volume and growing revenues through IT innovations and strategic planning.
●Increased online reviews and patient satisfaction by implementing custom IT solution (reputation management) that automated Google review prompts for exiting patients and performed review monitoring.
●Delivered multimillion-dollar pipeline growth through digital and print marketing initiatives, including web marketing surveys, CRM tracking, Google AdWords, and social media campaigns.
●Optimized operational efficiency and patient bookings with an incentive-based inbound call center program, standardized processes, and IT system reengineering.
●Successfully completed 5,000-sq.-ft. facility expansion on time and within budget, integrating IT systems and hardware for seamless operation across all facilities.
●Attained less than 1% annual downtime by leading in-house software development, designing systems used by five locations, and ensuring continuous IT performance.
●Augmented patient data security and accessibility by deploying iPad/smartphone software and creating secure interactive web portal for patient engagement.
●Contributed to growth planning, problem-solving, and strategic decision-making as key member of executive management committee.
Additional Experience
Manager of Information Technology, Samuels & Son Seafood Company
Marketing Data Analyst, SAP
Infrastructure Developer, Telamerica Media
Systems Engineer, CNN/AOL Time Warner
Relational Database Developer/Web Developer, CNN Interactive
Founder/Co-Owner, The Green Valley Group
Education
BA in Communications & Economics
The College of Wooster, Wooster - OH
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