Property Manager Customer Service
Resume:
COLLEEN D. KRAMER
**********@*****.***
***** ****** ******, **. *****
RPM Living
Oak Park, MI., 48237
Community Manager
Oversee 717 apartment units. Manager 12 staff members. Outstanding customer service to all residents, perspective residents and contractors. Walk and drive property to guarantee resident compliance. Coordinate maintenance with Service Coordinator. Walk vacants, move outs and move ins. Lease, 7 days, court dates via Zoom. Oversee marketing, community outreach, resident events.
3-2019 to 12-23-2022
Key Association Management
16700 17 Mile Rd. Clinton Twp., Mi 48038
Dawn Miller 586-***-****
Association/ Property Manager
Manage 11 condominium associations and properties. Seek and manage vendors, contractors, staff, capital improvements, legal and collections. Customer service, Co-owner complaints, violations. Conduct board meetings and annual meetings. Work orders.
7-2016 to 3-2019
Whitehall Real Estate Interest
39525 13 Mile Rd. Novi, Mi. 48377
Association Community Manager
Manage numerous condominium associations. Conduct Board of Director meetings. Work closely with board members and all Co-owners to make sure that all Co-owners are abiding by the Governing Documents of the properties. Get bides for work orders and capital improvements.
7-2010 to 5-2016
Kaftan Communities
29100 Northwestern Hwy, Southfield, Mi. 48034
Carrie Miller
Property Manager
Manage 200 townhomes. 104 privately owned condominiums, the difference are rentable Townhomes.
I manage the condominium association and entire property.
4 staff members. Bid and compare, hire contractors. Interview, hire on site staff.
Take, follow up and resolve all resident complaints. Make sure all resident work orders are addressed and completed within 24 hours. Maintain and come in below property budgets. I have received bonuses for the first, second and third quarters of 2014 due to NOI.
Sell and secure all rentals with a minimum of a 12-month lease. As of 3/14 I have, based on Market Surveys, suggested to owners that we increase our Market Rates two times. The increases total $30.00 a month per unit of which there are 4 different floor plans. After which I continue to be on average 98% occupied. This number only based on the fact that we cannot prep the units fast enough for I maintain a waitlist.
The property phone bills were so high I suggested to the owner that we should try cell phones on the properties. This was implemented throughout the entire company at all properties.
Upon hire I would have at least 3 nonpaying residents that would be files on in court. Since then, I have had a zero balance on my Delinquency Report as of the 15th of each month.
Customer service, maintain safety and absolute cleanliness of property.
Data Entry, MS Word, Excel and Outlook. Yardi Property Management Software.
6-1990 to 5-2010
Beneficial Properties Dallas TX.
Property Manager
Complete management of over 200 apartments, Market rate. 198 Senior/Disabled, Sec 8/LITCH. Numerous houses and several commercial properties. Evaluate, hire and maintain qualified employees. Take bids, hire and complete capital improvements within budget. Data entry, MS
Word/ Work/ Outlook/ Excel.
Rent apartments, houses, and office space. Tenant/ landlord relations. Section 8
Inspections. Tax credit experience. Maintain MSHDA compliance.
Maintain ledgers. Collections, deposits or large sums of cash and checks, enforce
Lease agreements. Court filings, appearances and obtaining judgments.
Advertising, I.e., newspaper ads, cold calls, brochures, referrals, mailings, and
Flyers.
EDUCATION
HUD Certifications/classes current as of 1/7/2014/
Seminars/Certificates on SEC 8, HUD/LITCH, tenant/landlord topics: problem solving, problem
tenants, tenant retention, effective collection techniques and evictions.
Macomb Community College 1.5 years South Lake High School graduate
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