Call Center Customer Service

Angela Tweedy

Work Experience

Customer Service Representative

Department of Aging and Community Living - Washington, DC

June 2022 to July 2022

Assist elderly and people with disabilities with referrals for departments programs. Give information for programs such as SAH ( Safe At Home program) the home modification program or offer referrals for nutrition programs,etc. Also offer case Management, or Heavy Duty Cleaning services for the caller's. Mail out housing packets, and informational flyers to caller's. Worked in the Information and Referral Assistance call center.

Data Entry Specialist

MedStar Washington Hospital Center - Rockville, MD

February 2021 to April 2021

Work in the Admissions department, assisting with electronically submitted Notification of Admissions into the database. Also assisting with any other additional documentation needed for the patients Admissions tobe completed.

Customer Service Representative 1

Medical Management Transportation - Washington, DC

July 2013 to January 2017

Assisted customers with their transportation needs to help members to get their AmeriHealth Caritas, Trusted, and/or DC Medicaid insurance processed for transportation Assistance offered through their insurance carrier. This position was an inbound CSR position, where inbound calls was accepted, and answered members questions and concerns regarding their insurance and what assistance they are eligible for. Also assisted members with initial creation of account (for first time members). Worked closely with transportation companies, along with WMATA And Metro Access assisting members who utilize this service on direction to access the service and give them any additional assistance they may need.

Client Support Representative

Blue Cross and Blue Shield - Lynchburg, VA

January 2003 to March 2008

Assisted customers by helping to resolve any questions that they may have about the policies, also assists new customer with helping them to locate a doctor within the network. Responsible for making outbound call(s) to assist customers who have concerns for supervisor and were unable to get them resolved via phone, gave members a courtesy call back to resolve any issues, could not resolve during their call(s).

Education

Associate in Business Administration

American InterContinental University - Chicago, IL April 2012 to November 2015

Skills

•68 wpm (10+ years)

•customer support (10+ years)

•Etiquette (10+ years)

•Excel (10+ years)

•Excellent Typing (10+ years)

•Call Center (10+ years)

•Customer Service (10+ years)

•CSR (10+ years)

•Customer Care (10+ years)

•Data Entry (10+ years)

•Marketing (3 years)

•Microsoft Word (10+ years)

•Microsoft Powerpoint (3 years)

•Typing (10+ years)

•Cash Handling (6 years)

•Office Experience (10+ years)

•Microsoft Office (10+ years)

•Multilingual (Less than 1 year)

•Microsoft Excel (3 years)

•Microsoft Outlook (10+ years)

•Market Research (1 year)

•Research (1 year)

•Phone Etiquette (10+ years)

•Cold Calling (6 years)

•Data Analysis (3 years)

•Phone Etiquette (10+ years)

•Market Research (10+ years)

•Research (3 years)

•Presentation Skills (6 years)

•Salesforce (6 years)

•English (10+ years)

•Word Perfect 6.1, Excel, Lotus and Excellent Typing skills (68 wpm) as well as Proper Telephone Etiquette, Filing, Knowledge of Business Applications and Practices. Superior customer support skills and education.

•Customer service

•Microsoft Excel

•Windows

•English

•Phone etiquette

•Communication skills

•Data entry

•Time management

•Microsoft Office

•Microsoft Word

•Case Management

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