Customer Service Warehouse Associate
Resume:
Dawan Bailey
Hopewell, VA *****
************@*****.***
Professional Summary
Hardworking and experienced warehouse associate with 10+ years of experience in warehouse operations, including inventory control, shipping and receiving, and materials handling. Proven track record of supervising teams, implementing safety protocols, and ensuring compliance with company policies and regulations. Possesses a strong background in forklift operation and certification in flagging and traffic control. Skilled in customer service and familiar with Microsoft Windows. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Forklift Operator/Grinder operator
Rehrig Pacific Company-Petersburg, VA
December 2024 to Present
• Loaded and unloaded trucks, ensuring proper placement of items to prevent damage
• Operated forklift to safely and efficiently move materials, products, and equipment
• Adhered to safety protocols at all times to prevent accidents or injuries in the workplace
• Operated grinding machines to grind and smooth surfaces of metal workpieces
• Monitored machine operations to detect any malfunctions or abnormalities, promptly troubleshooting and resolving issues
• Followed safety protocols at all times to prevent accidents or injuries in the workplace Delivery Driver
Marco's Pizza-Chester-VA
January 2023 to Present
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Adhered to all traffic laws and regulations while operating company vehicles
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally Flagger/Traffic Control
RoadSafe Traffic Systems-Hopewell, VA
November 2023 to November 2024
• Maintained a safe work environment by directing traffic and controlling the flow of vehicles in construction zones
• Achieved an accident-free record over 12 months by consistently following safety protocols
• Ensured compliance with OSHA regulations and company policies regarding personal protective equipment (PPE)
• Collaborated with project managers to develop comprehensive traffic management plans for complex projects
• Assisted in training new flaggers on proper techniques, safety procedures, and equipment usage
• VDOT Intermediate Flagger Certification
Shift Technician
Diversified Converters Inc-Chester-PA
September 2020 to May 2023
• Supervised a team of 17 warehouse associates, ensuring efficient and accurate processing of incoming and outgoing shipments
• Developed and implemented standard operating procedures (SOPs) for receiving, inspecting, and restocking returned merchandise
• Trained new hires on proper handling and storage techniques to minimize product damage during the return process
• Implemented safety protocols within the return area to prevent accidents or injuries during handling or storage activities
• Collaborated with quality control team to develop inspection criteria for returned items based on product specifications and customer requirements
Retail Store Owner
Candyland-Newark, NJ
December 2008 to December 2020
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
• Developed and executed marketing campaigns to increase foot traffic and promote new products
• Managed a team of 5 employees, providing training, coaching, and performance evaluations
• Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines
• Collaborated with vendors to negotiate favorable terms for merchandise procurement while maintaining quality standards
Lead Sanitation Technician and Quality Assurance
Revolution Foods-Edison, NJ
November 2017 to June 2020
• Oversaw a team of 2 quality inspectors, ensuring adherence to company standards and procedures
• Conducted regular audits and inspections to identify areas for improvement and implement corrective actions
• Created standard operating procedures (SOPs) for quality inspection processes, ensuring consistency across shifts
• Followed safety procedures to minimize accidents or injuries in the workplace
• Assisted in training new team members on sanitation procedures and best practices
• Supported quality control initiatives by monitoring adherence to cleanliness standards throughout the facility
Team Lead
Blue Apron-Jersey City, NJ
June 2016 to October 2017
• Maintained accurate records of daily cleaning activities performed
• Assisted in the development of standard operating procedures (SOPs) for sanitation processes
• Participated in ongoing training programs related to sanitation techniques, chemical handling, and safety protocols
• Adhered to company policies regarding personal protective equipment (PPE) usage at all times
• Collaborated with team members to complete assigned tasks efficiently and effectively Education
Trade school in HVAC
Lincoln Technical Institute-Union - Union, NJ
February 2006 to November 2006
Training program in Construction
YouthBuild - Newark, NJ
October 2004 to May 2005
Associate's degree in Accounting and Business Administration Essex County College - Newark, NJ
December 2002 to December 2004
High school diploma in Business
West Side High School - Newark, NJ
September 1999 to June 2002
Vocational training in Computer Programming
North 13th Street Vocational Technology - Newark, NJ September 1998 to June 1999
Skills
• Warehouse Associate (10+ years)
• Materials handling (4 years)
• Microsoft Windows
• Load & unload (8 years)
• Shipping & receiving (4 years)
• Inventory control (4 years)
• Forklift Driver (8 years)
• RF scanner (3 years)
• Forklift (8 years)
• TCP (4 years)
• Pallet jack (8 years)
• Warehouse distribution (10+ years)
Certifications and Licenses
VDOT Intermediate Flagger Certification
August 2024 to August 2028
Driver's License
April 2022 to April 2028
Forklift Certification
October 2024 to October 2025
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