Customer Service Front Desk
Resume:
Melea Dickerson
Las Vegas, NV *****
**********@*****.***
I respect everyone and will help if our team needs more training for their job. I keep a friendly, safe environment. Keep accurate records and organized. Been given rewards for excellent work ethics by company and guests.
Authorized to work in the US for any employer
Work Experience
Cashier and Customer Service
Independent Contractor position-Las Vegas, NV
April 2023 to Present
remote work at home position. I make my own schedule. Front Desk Supervisor
El Cortez Hotel and Casino-Las Vegas, NV
May 2012 to April 2023
I maintained company policy and gave exceptional customer service. Trained staff for teamwork support. computer skills and billing. Phone skills. Upsells COMMUNICATION
• CUSTOMER SERVICE
• Multitask
Sales Associate
Marshalls-Las Vegas, NV
June 2011 to May 2012
Sales,marketing
Customer service
Cashiering
Promoting
Education
Bachelor's degree in Business Ethics/Marketing
Western Governors University - Salt Lake City, UT
May 2022 to Present
Skills
• Proficient Computer Skills
Excel
Word
Power Point
Outlook
Social media
LEADERSHIP
Decision making
Delegation
Teamwork a natural leader
• Guest Services
• Cash Handling
• Night Audit
• Multi-line Phone Systems
• Office Management
• Administrative Experience
• Medical Office Experience
• Accounts Receivable
• Marketing
• Medical Scheduling
• Management
• Clerical Experience
• Merchandising
• Medical records
• OSHA
• Communication skills
• Computer literacy
• Windows
• Basic math
• English
• Dental Assisting
• Chair side Assisting
• Front Desk
• Analysis skills
• Customer service
• Office experience
• Microsoft Office
• Organizational skills
• Hotel experience
• Microsoft Excel
• Time management
• Typing
• Leadership
• Computer skills
• Supervising experience
• Sales
• Dental Receptionist
• Insurance Verification
• Salesforce
• Typing
• Communication skills
• Personal injury law
• Professional and and dependable
• Customer service
• Sales
• Clerical experience
• Upselling
• Front desk
• Windows
• Conflict management
• Marketing
• Team management
• Software troubleshooting
• Adobe Acrobat
• Accounts receivable
• Negotiation
• Mobile applications
• Cash handling
• Supervising experience
• Cash register
• Retail sales
• Office management
• Budgeting
• Yardi
• Guest services
• Leadership
• Hotel experience
• Merchandising
• Manufacturing
• Documentation review
• Hospitality
• Computer skills
• Sales management
• Payroll
• QuickBooks
• Google Suite
• Bookkeeping
• Organizational skills
• Accounting
• Time management
• Writing skills
• Teaching
• Management
• English
• Recruiting
• Travel planning
• Help desk
• Accounts Payable
Languages
• English - Expert
Awards
Employee Month
Outstanding work
Leadership Award
Dedication
Upsells
Perfect attendance
Certifications and Licenses
Food Handler Certification
Nevada Gaming Board
August 2022 to August 2027
Certified Dental Assistant
State Board X-ray license
X-Ray Certification
Budget planning
Driver's License
Enrolled Agent
Insurance Producer License
CPR Certification
QIDP Certification
CompTIA A+
Assessments
Retail customer service — Proficient
September 2024
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Basic computer skills — Proficient
April 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Medical receptionist skills — Proficient
July 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Front desk agent (hotel) — Proficient
May 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Attention to detail — Proficient
March 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Written communication — Proficient
May 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Social media — Proficient
May 2023
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Retail management — Proficient
May 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Work style: Professionalism — Proficient
May 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Marketing — Proficient
May 2023
Understanding a target audience and how to best communicate with them Full results: Proficient
Retail customer service — Proficient
April 2023
Responding to customer situations in a retail setting Full results: Proficient
Technical support: Customer situations — Proficient June 2023
Responding to technical support situations with sensitivity Full results: Proficient
Home health aide skills — Proficient
December 2023
Providing care to patients in a home setting
Full results: Proficient
Social media — Proficient
March 2024
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Scheduling — Proficient
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Sales skills — Proficient
August 2024
Influencing and negotiating with customers
Full results: Proficient
Social media — Proficient
September 2023
Knowledge of popular social media platforms, features, and functions Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Data entry: Attention to detail — Proficient
May 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Call center customer service — Proficient
June 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Technical support — Proficient
December 2023
Performing software, hardware, and network operations Full results: Proficient
Work style: Conscientiousness — Proficient
September 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Basic maintenance and repair — Proficient
May 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Work motivation — Proficient
September 2023
Level of motivation and discipline applied toward work Full results: Proficient
Project timeline management — Proficient
May 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Filing & organization — Proficient
May 2023
Arranging and managing information or materials using a set of rules Full results: Proficient
Verbal communication — Proficient
May 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
September 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Office manager — Proficient
September 2023
Scheduling and budgeting
Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient July 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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