Data Entry Customer Service

Dianna Moyer 330-***-****

***** ****** ***** **** *’Fallon, MO 63368 *******@***.***

ACHIEVEMENTS:

Established and wrote training outlines and reorganized the paid parking program for Southwest General Health Center

Extensive customer service experience

SKILLS:

Medical Terminology Microsoft Office (Word, Excel, PowerPoint)

Data Entry Microsoft Outlook

10 Key

EXPERIENCE:

United HealthCare O’Fallon, Missouri

Job Title: Care Navigator 2023-Present

Duties: Contact DNSP Members to do assessments and make sure they have necessary resources. Be in a dialer that would route calls for specific projects and handle inbound calls when needed.

Medical Transportation Mgmt. Lake St. Louis, Missouri

Job Title: Customer Care Rep. 2014 – 2023

Duties: Answering incoming calls and setting up Medical trips for clients according to each plan protocols.

Adecco Staffing St. Peters, Missouri Job Title: Office Worker 2013 – 2014

Assignment: Citigroup

Duties: Data entry, prepare loans for scanning, prepare credit cards statements

for scanning, staple trailing documents, and check documents for imaging.

Norris Brothers Company, Inc. Cleveland, Ohio

Job Title: Receptionist 2009 - 2013 Duties: Answer phones and direct calls to the proper individuals, taking

Messages, data entering of invoices, and looking items up on the internet.

Southwest General Health Center Middleburg Heights, Ohio

Job Title: Dispatcher – Protection Services 2000 - 2009

Duties: Maintaining shift communication to include answering request for

Assistance via telephone, intercom, or radio. Maintaining logs and reports,

Monitoring surveillance cameras, completing associate ID’s, fingerprinting,

Performing UDS Test, and basic clerical support to the department.

EDUCATION:

Kent State University 3 Semesters towards degree in General Sciences

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