Customer Service Office Manager
Resume:
Jamie Kain
Point Blank, TX *****
******************@***********.***
Work Experience
Optical Technician
Visual Eyes-Livingston, TX
February 2022 to May 2023
Took measurements Fitted for glasses Sold
glasses make appointments answer the phone Pay bills made the lenses for the glasses Put the prescription on the glasses
• Managed inventory of eyeglass frames, lenses, and other optical supplies to ensure an adequate supply for patient needs
• Performed repairs and adjustments on eyeglasses to ensure proper fit and comfort for patients
• Educated patients on various lens options, coatings, and treatments to help them make informed decisions about their eyewear
• Maintained accurate records of patient information, prescriptions, and orders using electronic health record systems
• Assisted with frame selection by considering factors such as face shape, prescription requirements, and personal style preferences
• Provided exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring overall satisfaction
• Maintained a clean and organized work area according to industry standards for infection control
• Assisted in the fitting and adjustment of specialty eyewear, such as safety glasses or sports goggles
• Performed basic repairs on frames, including soldering, replacing nose pads, and tightening screws
• Provided support during frame adjustments by assessing fit, comfort, and alignment for optimal vision correction
• Achieved a customer satisfaction rating of XX% based on post-appointment surveys Office Manager
Nettles garage-Livingston, TX
June 2000 to February 2010
Answered phones made appointments pay the bills.Did the taxes filed all the paperwork did Inventory ordered parts I also did manual labor For heads radiators and flywheels and pistons and blocks
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
• Prepared reports on office expenses, budget variances, and operational performance for senior management review
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Streamlined the invoice processing system by implementing an automated software solution resulting in a XX% reduction in processing time
• Reduced paper usage by XX% through the implementation of digital documentation processes
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures Education
High school diploma
Pennsylvania State University-Main Campus - Remote June 2024 to Present
Opticain Assistant
Some college in Optician
Penn foster - Remote
March 2024 to Present
Skills
• Office Management
• Front Desk
• Phone etiquette
• Customer service
• Multitasking
• Management
• Organizational skills
• Time management
• Bartending
• Microsoft Word
• Microsoft Office
• Administrative Experience
• Multi-line Phone Systems
Additional Information
Since I've been away from work I've been working for myself and putting myself through school currently enrolled in Penn Foster for optician and I paint houses and do small repairs manual labor kind of stuff on my own in my spare time and I help out of my community pass out food once a month to our town and volunteer whenever I can here and there doing this and whatever they need help with
Contact this candidate