Customer Service Representative

ELIZABETH ANDERSON

S U M M A R Y

Highly adaptable individual bringing 25 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

E X P E R I E N C E

Caregiver

David Schlarp Muscle Shoals, AL April 2022 - Current helped clients communicate with loved ones by typing written messages and relaying verbal messages.

I do whatever is needed for me to do to make his life easier Drove clients to shop for groceries.

Stay At Home Mother

Stay at Home Mother Huntsville, AL May 1999 - January 2022 Cleaning,Laundry,Banking,Shopping,School work ect. Chips n Salsa

June 2006- February 2018

Also was shift Manger and responsible for counting money at end of night Answered customer questions and addressed complaints quickly and courteously. Interviewed prospective employees and provided input to HR on hiring decisions. Assigned work and monitored performance of project personnel. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Established friendly relationships with regular guests, members and residents. Completed thorough opening, closing and shift change functionsHuntsville AL April 1997-August 2002

Bartender/Server/Front Desk Receptionist

Greeted visitors to provide information and direct to appropriate personnel. Responsible for counting money at end of night.

Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Established friendly relationships with regular guests, members and residents. Handled payment processing and provided customers with receipts and proper bills and change.

Electrolux

Sells

Huntsville, AL August 2000 - February 2001

Door 2 door sales and cold calls

Answered product questions with up-to-date knowledge of sales and promotions. Contacted new and existing customers to outline benefits of products. Followed-up with clients after installations to assess quality service and customer satisfaction.

Southern Mobility

Office Manager

Madison AL/ August 1999-February 2002

Insurance Verification and, Sold and installed handicap equipment Also filled the insurance claims on the products.

Produced thorough, accurate and timely reports of project activities. Reviewed files and records to obtain information and respond to requests. Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Mediated conflicts between employees and facilitated effective resolutions to disputes.

S K I L L

Restaurant Management

Merchandising

Retail Sales

Cash Handling

Inventory Control

Time Management

Door-to-Door Experience

Human Resources

Office Management

Dependable and Responsible

Respectful and Compassionate

Verbal and Written Communication

Flexible Schedule

Decision Making

Problem Identification

Progress Tracking

Attentive to People

Clear Communication

E D U C A T I O N

GED

Huntsville High School, Huntsville, AL

April 1999

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