Customer Service Representative
Resume:
Genesis Moss
I'm the one you have been waiting for
Houston, TX 77036
***************@*****.***
If you are looking for a reliable,hard working,dependable,enthusiastic person who works well with others look no further I will be a great asset to your team and you will not regret it Willing to relocate to: Houston, TX - -
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (CSR)
Advantage Solutions - Houston, TX
November 2022 to February 2023
Took incoming calls for AT&T callers that called in regarding their business cell phone account. My job was to assist with any questions they may have and transfer to the correct department if I cannot assist. On every call I had to offer an upsell to either an upgrade on their phone or add an new line Food Worker
Qdoba - San Antonio, TX
February 2022 to August 2022
Provided great customer service while preparing food and serving. Collecting the money and prepping the food for the work shift and the next day
Customer Service Representative
DialAmerica - Indianapolis, IN
March 2021 to January 2022
Tier 1 representative for Relia unemployment cards •Dealt with cardholders concerns with their unemployment cards ie checking balance verifying loads and transaction. • Focus payroll cards similar to the Relia card Davis Vision • Contacted diabetic customer to schedule their yearly eye exam with ophthalmologist in their area. • Mentored fellow co workers. • Team Member of the training team. Responsible for Abay classes (class of new comers who were released from training class onto the floor)• Crossed trained ADS - cardholders call in to active their credit cards from different merchants and see if they would like to be signed up for Account Assure which is an program that can help pay off the bill in the case of an uncertain event.• Interview possible candidates for Possible employment by screening application
Packer/Picker
Kholes WareHouse - Indianapolis, IN
October 2020 to December 2020
I pulled orders and packed orders to be shipped out to the customer Senior Representative
CVS Health - San Antonio, TX
October 2017 to August 2020
Escalated manage
• took over calls from tier 1 agents when the cardholders had an issue with their plan for their health services
• responsible for looking up their co-pay structure and to see if they had any deductibles on their plan
• inform them of their benefits as far as their help plan services and to verify any charges that they felt was charge incorrectly
• contacted the pharmacy at some times to verify payments to see if their payments were made correctly or to see if they had any alternatives to their medication
• verified to see if they had any prior authorizations on file so they can get their medications if there was one need it
• contacted the account manager to send out emails to set up an appointment so they can call them back due to further research on their plans and to make exceptions
• follow up on calls to make sure that the members needs and wants were meet to the best of my abilities while having over 10 employees under me
• Ran weekly and monthly reports
Customer Service Representative
iQor - Houston, TX
February 2017 to October 2017
I was responsible for adding insurance to their cell phones if their phones happen to get lost, stolen or damaged and to verify their deductibles for that plan as well Shift Manager
Frenchy's Chicken - Houston, TX
March 2016 to February 2017
I was the shift manager at Frenchies chicken I had to open the store prep the food gave customer service presented the checks verify that the bank pool and close the store as well I was also responsible for receiving the trucks when they came as well with a staff of 5 employees Cashier/Customer Service
Whataburger - San Antonio, TX
April 2014 to March 2016
At Whataburger I didn’t numerous of things I started off as cashier then I also started out as a cook I was responsible for prepping the food for the things that have to be prep had to have excellent customer I becoming a shift manager which was responsible for pulling the drawers count the save at the end and beginning of each shift make schedules while managing a team of 10 employees a day Education
High school diploma
Earl G. Warren - San Antonio, TX
August 2003 to July 2004
Skills
• Insurance Verification
• Order Picking
• Packaging
• Shift Management
• Warehouse Experience
• Microsoft Word
• Microsoft Powerpoint
• Account Management
• Shipping & Receiving
• Conflict management
• Medicare
• Windows
• Food Service
• Team Management
• Mentoring
• Management
• Help Desk
• Leadership
• Customer support
• Google Docs
Assessments
Customer service — Highly Proficient
February 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Highly Proficient
February 2021
Applying customer service skills in a call center setting Full results: Highly Proficient
Data entry: Accuracy — Highly Proficient
February 2021
Entering data quickly and accurately
Full results: Highly Proficient
Sales skills — Familiar
February 2021
Influencing and negotiating with customers
Full results: Familiar
Verbal communication — Proficient
February 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Active listening — Highly Proficient
February 2021
Actively listening and appropriately responding in conversations Full results: Highly Proficient
Scheduling — Familiar
February 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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