Customer Service Representative

Location:

Dallas, TX

Posted:

January 24, 2025

Contact this candidate

Resume:

THERESE (LEAH) SHERIDAN

**** ******* ***, *** *

Dallas, Texas 75206

****.***********@*****.***

214-***-****

Career Objective

Dedicated Customer Service Representative and experienced Recruiter with a proven track record of maintaining customer satisfaction and contributing to company success. Exceptional team player with strong time management, attention to detail, and prioritization abilities. I aspire to be the best part of someone’s day.

Skills

- Advanced: Excel, Word, Outlook

- Intermediate: Mac

- High-volume, deadline-driven environment management

- Attention to detail

- Independent and team collaboration

- Excellent organizational skills

- Strong communication skills (written, verbal, interpersonal)

Work History

Dec 2023 – Nov 2024

Southern Glazers Wine & Spirits

Addison, TX

Customer Advocacy

Answering inbound calls regarding taking liquor orders, checking on Delivery times, missed deliveries, etc.

Entering Cases to pick up items for Credits, Off Day Deliveries, Contact Sales Reps

Orders entered in SAP or CS360

Outbound calls to return calls either missed or to contact customers back regarding the deliveries

Liaise between Transportation as well as all other departments (Licensing, A/R, HVOE) depending on Customer’s needs

Jul 2022 – Aug 2023

C&W Appliance Services

Dallas, TX

Customer Service Representative

Answered/scheduled calls for high-end appliance repairs/maintenance

Input in Service Desk

Rescheduled, cancelled calls

Entered Parts orders, ETA requests

Communicated via text, email with customers, dealers, distributors

Called customers when Parts were in to schedule installs

Dec 2020 – Jul 2022

Wheeler Staffing Partners

Plano, TX

Recruiter

Sourcing from iCIMS, Indeed, ZipRecruiter and Career Builder

Contact via email, texting and calling

Give prospective IT, Medical (e.g. RN’s, Anesthesiologists), Corporate and Retail candidates position details, benefits, schedule, pay rates

Enter interviews in iCIMS and notify hiring managers via email

Send follow up emails to candidates including scheduled reminders

Send/Accept Offer letters

Follow candidates and assist in Onboarding processes until candidate completely hired

Create profiles of new candidates and notify of duplicate profiles

Maintain excellent rapport with hiring managers, candidates and Onboarding personnel

Sep 2018 – Nov 2020

Jos. A. Bank Clothiers

Dallas, Texas

Sales Assistant/Formal Wear Specialist

Assist Sales Staff with Pick Ups (Tailoring)

Processing internet orders (via UPS)

Receiving orders

Receiving Tuxedos

Setting up Wedding Groups, Prom, any Formal Rentals

Assisting with Cashiering

Straightening fixtures

Straightening fitting rooms, Storeroom, i.e. organizing shoe inventory and overstocks

Receiving freight

General help (as needed) for all staff

Jan 2018 – Sep 2018 Belk Department Stores, Dallas, Texas

Sales Associate

Staffing and Maintaining adequate floor coverage.

Inventory Management and Merchandising Leader

Auditing and Maintaining Registers for Accurate Cash Management

Maintaining Sales Goals above 15%

Leader in New Credit Accounts

May 2017 – Jan 2018 Stuart's Paint and Body, Dallas, Texas

Executive Assistant

Entered repair orders for incoming customers and added to spreadsheet.

Contacted Enterprise as needed for customers needing a rental or to pick up a returned rental.

Assisted Stuart and estimators with phone messages, customer questions, PC issues.

Made sure front desk area and showroom were always neat and free of any trash or items that needed putting away.

Kept coffee bar neat and stocked.

Ran credit cards payments for customers picking up their vehicles.

Made weekly runs to post office and bank as needed.

Made payments with company credit cards to various vendors as instructed.

Filed payables returned from bookkeeper, prepared weekly box to send to bookkeeper.

Opened and distributed mail including all checks with copies to each estimator for their files.

Scanned and emailed credit card statements to bookkeeper and consolidated receipts with statements.

Once customers picked up their vehicles I entered their info into our survey program.

Emailed vendors for P.O.'s and printed out to match with repair orders.

May 2015 – April 2017 Dormeo Octaspring, Plano, Texas – FYI: This business is now closed

Customer Care Specialist

Entering mattress orders from EDI into Kingsdown for shipping to Canadian vendors then into NetSuite for processing from either our warehouse facility in Plano or our one in Winchester, VA

Answering any Customer Service questions about mattresses via phone or email

Entering warranty orders

Emailing customers with tracking on orders, credit card receipts or letting them know about warranty issues

Assisting our Marketing department with orders as well as helping A/P with tasks

Education

University of Texas at Arlington, Arlington, Texas

Bachelor’s Degree in English, Minor in French, GPA: 3.8

References

Leanne Reed

Service Administrator

AVI/SPL

940-***-****