Customer Service Medical Office

Ky'Renae Hines

********@*****.*** 310-***-**** Phoenix, AZ

SUMMARY

Dedicated professional with 5 years of experience in healthcare settings, adept in patient verification, sanitation, and administrative support. Skilled in managing multiple phone lines, intake triage, and ensuring adherence to hygiene protocols. Seeking a Medical Office Assistant role to leverage expertise in Patient Care Coordination and Office Administration.

WORK EXPERIENCE

P.F Changs Scottsdale, AZ

Hostess Oct 2024 - Present

• Immediately greets Guests upon arrival

• Identifies acknowledges special occasions

• Manage multi-line phone system

• Transferring calls over to appropriate staff

• Assigns tables to reservations and waitlist Guests based on Guest preferences and party size

• Arranges and prepares tables for large parties

• Correctly seats Guests in Wisely

• Transfers/Combines tables correctly in Wisely

• Informs Guests of wait when needed, and offers alternative seating (bar/patio)

• Seat Guests at assigned table

• Explain any new menu changes/enhancements

Sunnyside Nursing and Post-Acute Care Torrance, CA Receptionst / Nutrition Assistant Apr 2022 - Aug 2024

• Manages multi-line phone system, ensuring efficient communication flow by promptly answering inquiries and accurately transferring calls to appropriate departments.

• Conducts patient verification and demographic checks to maintain accuracy in records and support the patient intake process.

• Performs health screening duties, including administrating COVID-19 tests and managing intake triage, to uphold facility safety protocols.

• Assists in dietary services by maintaining cleanliness standards, preparing meal setups, and delivering nutrition carts to enhance patient care.

• Developing new meal plans

• Conducting patient interviews to learn about their dietary needs and goals.

• Report patient progress to the dietitian in charge. LAZ Parking : Kaiser Permanente Riverside, Ca

Health Care Customer Service Jun 2020 - Feb 2021

• Conducted comprehensive health screenings and administered COVID-19 tests, contributing to the safety and well-being of patients and staff.

• Maintained strict hygiene protocols by thoroughly sanitizing equipment and patient-use wheelchairs, ensuring cleanliness at medical facility entrances.

• Provided essential support to individuals with disabilities, facilitating their access to various departments and verifying patient demographic information for accuracy.

• • Greet patients as they arrive and check in using Health Connect ( EMR ) system

• Verify Insurance and eligibility for dates of service and update patient demographics

• Coordinate with clinicians, medical assistants, and staff to ensure smooth transitions for patient transfers

• • Communicate with pharmaceutical companies regarding patient medications

• • Medical scheduling, reschedule, and canceling of appointments as needed for in person or Telehealth visits

• Follow up with patient request via phone, email, and letter correspondence

• Follow up with pharmacy and staff regarding patient consults

• Inform medical staff of patient arrivals

• Ensure patients are seen in a timely manner

• Maintain appearance of reception area

• Familiar with insurance portal systems with Health Connect, Availity, National Sex Offender website Riverside Behavioral Health Center Riverside, CA

Nutrition Assistant Jul 2021 - Apr 2022

• Maintained high standards of hygiene through diligent dishwashing and sanitation practices, ensuring a clean and safe dining environment.

• Prepared and served meals tailored to specific dietary restrictions, contributing to the well-being and satisfaction of patients.

• Assists in dietary services by maintaining cleanliness standards, preparing meal setups, and delivering nutrition carts to enhance patient care.

• Developing new meal plans

• Conducting patient interviews to learn about their dietary needs and goals.

• Report patient progress to the dietitian in charge. EDUCATION

Riverside City College ( RCC )

Associate's Degree, Kinesiology

Riverside

May 2021

Adelanto High School

High School Diploma, N/A

Adelanto, CA

May 2019

CERTIFICATIONS

Emergency Medical Responder, VVUSD Nov 2018

Food Handler Certification, Department of Environmental Health 2021 CPR Certification, American Heart Association 12/17 SKILLS

Cashiering • Food Service • Cash Handling • Packaging • Customer Service • Order Picking • Cleaning Experience

• Hospital Experience • Medical Office Experience • Communication Skills • Childcare • Medical Terminology • Computer Skills • EMR Systems • Medical Scheduling • Food Preparation • Front Desk • Sports Coaching for Women's Track and Field and Cross Country • Nursing Home Experience • Kitchen Experience • Typing 35 WPM • Clerical Experience • Meal Preparation • Special Education • Critical Care Experience • Google Docs • Medical Receptionist

• Order Entry • Data Entry • Serving • Microsoft Excel • Computer Literacy • Microsoft Office • Office Experience • Triage • Multi-Line Phone Systems • Hipaa • EHR Systems • English • Accounts Payable • Multitasking • Attention to Detail • customer service • Patient Scheduling • Electronic Health Records (EHR) Management • Confidentiality Handling • Communication

CUSTOM SECTION

Medical Office Administration (MOA), LAUSD Jan 2024

• I am actively taking a course in Medical Office Administration . To achieve a licensing in National Healthcareer Association (NHA).

Associate In Kinesiology-Sports Medicine, Riverside City College Aug 2019 - Aug 2020

• I have 1 full semester of credits towards my Associates degree in Kinesiology from Riverside City College .

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