Patient Care Customer Service

AD

AMANDA DURHAM

***************@*******.*** 806-***-**** Wolfforth, TX 79382

Project Planning

Presentation Development

Payroll Processing

Invoice Processing

Administrative Support

Business Administration

Dr.Bradley Cochran Denver City, TX

Office Assistant/Collector

05/2014 - Current

Verified patient information and insurance coverage. Reviewed, analyzed, and processed medical claims for accuracy and completeness.

Resolved discrepancies with insurance companies regarding claim payments.

Assessed financial responsibility of patients for services rendered. Communicated with insurance providers to obtain authorizations for procedures or services.

Managed accounts receivable activities including collections, follow-up, and appeals process.

Investigated denied claims to determine cause of denial and appeal as necessary.

Processed refunds from insurance carriers or other payers in accordance with company policy.

Maintained accurate records of all collection activity within the system database.

Angels of Care Pediatrics Lubbock, TX

Patient Care Coordinator

02/2016 - 11/2018

Coordinated patient care services with the medical team to ensure quality and timely delivery of care.

Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress. Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.

Scheduled appointments for patients and coordinated follow-up visits as needed.

Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting. Assisted physicians in performing various procedures related to patient care needs.

Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.

Processed patient intake information and updated medical records prior to treatment.

Open Mri of Lubbock Lubbock, TX

Marketing Executive

05/2012 - 08/2016

Developed and implemented a strategic medical marketing plan to increase brand awareness.

Skills

Experience

Researched current trends in medical marketing and made recommendations to management.

Conducted market analysis surveys, gathered feedback from customers, and identified potential new markets for products.

Created promotional materials such as brochures, flyers, and posters for product launches.

Organized trade shows and exhibitions to demonstrate the features of new products.

Engaged with customers through email campaigns to promote company's services.

Provided training sessions to staff members on the use of digital marketing tools and techniques.

Monitored competitors' activities in the medical industry and provided suggestions on how to stay ahead of them.

Identified key influencers in the medical industry who can be used as advocates for our products or services.

Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities. Increased repeat business using great customer service, problem-solving and conflict resolution skills.

Collaborated with new customers to give details about company offerings. Dr. Byran Smitherman Lubbock, TX

Medical Receptionist

06/1999 - 05/2005

Greeted and checked in patients, updating patient information in computer system.

Verified insurance coverage for appointments and collected co-payments as required.

Scheduled patient appointments, verifying accuracy of appointment times with providers.

Answered incoming calls, responding to inquiries from patients and other medical offices.

Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints. Performed data entry tasks related to billing and collections procedures. Processed referrals for specialist care when requested by physicians or patients.

Maintained supply inventory for office area, ordering items as needed and stocking shelves.

Checked patients in and out for appointments and collected co-payments. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files. Entered insurance, demographics and health history into patient database. Called patients to confirm scheduled appointments and obtain additional details.

Denver City High School Denver City, TX

High School Diploma

05/1998

Education and Training

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