Account Manager Community
Resume:
Sayra Peña
Account Manager- Student property (Units 552) - Gateway Apartments Homes
Nogales, AZ 85621
**********@*****.***
Seeking a community Manager role in a dynamic company to fully utilize the expertise and skills gained during 12 years in property management. A self-motivated and results-driven professional with a verifiable track record of achieving performance targets in all areas. Excellent problem-solving skills and a strong sense of urgency ensure customer satisfaction and improved retention levels. Able to quickly assimilate new information and become a productive team member fast and efficiently. Work Experience
Account Manager- Student property (Units 552)
Gateway Apartments Homes
December 2016 to April 2019
Weekly reports, Oversee all resident accounts, legal procedure, move-outs, move-ins, renewals, collection accounts, assist manager overseeing staff of 10, walk market ready, do monthly property inspections, monthly safety meetings, monthly audits of files, post/scan money, assisted manager with invoices, month end, assisted manager with property budget, leasing. Office Manager/ Accts. Recievable
Four Queens Transportation - Nogales, AZ
March 2016 to October 2016
85621
• Answer Phone lines, inform brokers with load updates, part-time dispatch, Invoice & overlook accounts past due, Overlook drivers advances, payroll, employee-hiring paperwork & orientation, In charge of company's monthly payments (Utility, trailer rentals, Insurances). Assistant Community Director
Mg Properties - Tucson, AZ
May 2010 to November 2015
85730
* Would oversee delinquency accounts- follow up with unpaid accounts, send accounts to the attorneys and reach monthly delinquency goals.
Would oversee collections accounts-collect past due account of past residents, renewals, event coordinator, newsletter coordinator, Update internet accounts, New move in approvals, weekly reports to owners and supervisors, Move out dispositions, Audit Files, marketing, month end.
* Will review make ready board, Inventory of office supplies, approve make ready homes, update availability report.
Will also oversee leasing staff of 3 make sure daily duties were completed every day and to assure excellence in customer service.
Monthly Property Inspections & coordinate weekly meetings with staff. Weakly Mini-model set ups.
Will utilize my strong sales experience in leasing. Assistant Community Director
Campbell Ranch-Scotia Group - Tucson, AZ
April 2008 to May 2010
85730
* Oversee delinquent accounts, auto bill, contact unpaid accounts, send to attorney nonpaid accounts. Work on accounts with credit.
* Renewals, leasing, move-ins, move-outs, transfers, marketing.
* Sunday Reports to owner- Yardi- Onesite.
Assistant Manager
Az. Commons Apartments-N&F Mgmt - Tucson, AZ
January 2006 to April 2008
85730
* Roommate Matching, Leasing, Renewals, Move outs, transfers College event coordinator.
* Oversee delinquency account, sends non-paid accounts to the attorney, and send past resident with balance to collections.
Education
Bachelor's in Accounting, Business administration
Pima Community College - Tucson, AZ
2003 to 2004
Nogales High School - Nogales, AZ
1999 to 2002
Skills
• Account Management
• Customer Service
• Business Development
Certifications and Licenses
driver's license
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