Data Entry Customer Service

Steven Dabney

*********@*****.*** 614-***-**** Columbus, OH

https://linkedin.com/in/stevendabney59301232

SUMMARY

Detail-oriented professional with 27 years of experience in managing and processing complex case data, seeking a Data Entry role. Proven expertise in maintaining data accuracy, conducting quality control reviews, and ensuring compliance with procedural requirements. Strong skills in data entry, communication, and customer service, with a track record of enhancing operational efficiency and service delivery. WORK EXPERIENCE

United States Bankruptcy Court Columbus, OH

Case Administrator II (Retired) Aug 2012 - Sep 2024

• Managed and monitored up to 250 bankruptcy cases, ensuring timely progression and adherence to court guidelines.

• Conducted quality control reviews of electronic records, issuing deficiency notices and orders to ensure accuracy and compliance.

• Served as a substitute courtroom deputy, handling case reviews, scheduling, and facilitating court sessions for two federal judges.

• Managed financial transactions, including receiving payments and balancing the cash drawer, while ensuring compliance with fee structures.

Team Leader Oct 2007 - Aug 2012

• Supervised a team of 6 case administrators, overseeing the management of up to 1300 bankruptcy cases and ensuring efficient task scheduling and performance evaluation.

• Conducted weekly team meetings and monthly strategy sessions with senior staff to enhance collaboration, update on case progress, and address operational objectives.

• Responded to public inquiries with accurate information at the intake counter and over the phone, resolving procedural issues identified through quality assurance analyses. Case Administrator Supervisor Aug 2003 - Oct 2007

• Managed a team of 22, ensuring operational efficiency, adherence to court procedures, and delivery of high-quality customer service.

• Developed and implemented training programs for staff and attorneys, improving their proficiency in court procedures and case management systems.

Team Leader Oct 1999 - Aug 2003

• Managed a team of 4 case administrators, overseeing the full lifecycle of cases and ensuring compliance with procedural timelines and legal standards.

• Trained team members on operational procedures and regulations, resulting in improved protocol adherence and enhanced team performance.

Case Administrator Aug 1997 - Oct 1999

• Managed and reviewed bankruptcy and adversary proceedings, ensuring compliance with legal standards and timely resolution through accurate docketing of court documents.

• Addressed public inquiries and provided accurate information via telephone, maintaining professional and efficient communication.

EDUCATION

Wright State University Dayton, OH

B.A., Mass Communications Dec 1993

SKILLS

Ability to Interact and Maintain Effective Working Relationships With a Diverse Population of People From Many Different Geographic, Socioeconomic, Religious, Racial, and Ethnic Backgrounds Regularly • Demonstrates Meticulous Attention to Detail in Reviewing Entries, Cases, and Reports With Minimum Errors • Self-Directed, Reliable and Completes Tasks Without Follow Up From Supervisor or Manager • Demonstrates Ability to Take Initiative and Proactively Address Responsibilities Beyond Required Duties • Anticipate Potential Issues and Implement Effective Solutions to Enhance Operations and Prevent Problems • Communicates Clearly and Effectively, Both Orally and in Writing With Individuals and in Groups to Provide Information and Assistance • Excels at Conveying Complex Technical or Procedural Information in an Accessible and Understandable Manner • Data Entry

• Communication • Teamwork • Attention to Detail • Customer Service

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