Customer Service Food
Resume:
ASHLEY SHERBURNE
******.*********@*****.***
Chicago, IL 60660
PROFESSIONAL SUMMARY
Highly experienced Food Service Manager committed to top-of-the-line customer service and upholding an upbeat and approachable attitude. With 15+ years working and growing in fast casual, fine dining, brunch, and bar service environments.
SKILLS
Problem Solver, Quick learner, Management skills, Team leadership, Outgoing and energetic, Customer-focused, Active Listening, Organized, Interpersonal Communication Skills, Food Safety Awareness, Recruiting and Training, Inventory maintenance, Thrive in Fast Paced Environments, Cash Handling.
WORK HISTORY
Assistant General Manger Sweetgreen – 04/2022-08/05/2024 - Chicago, IL Andersonville
Oversee the day-to-day operations of the restaurant to ensure consistent revenue and profitability.
Interview, hire, and train new employees on food safety and sanitation processes, customer service, and menu knowledge.
Analyze weekly inventories and monthly P+Ls to see our successes as well as brainstorm ways to improve all areas of the business.
Make the weekly schedule for 34 employees.
Place orders based on the restaurant’s daily needs.
Head Trainer for 3 new restaurant openings in Texas and around the Chicago area.
Utilize the best customer service for every guest from the moment they walk in till
the moment they leave.
Delegate tasks to employees as well as take on ambitious tasks to enhance the flow of business.
Lead by Example in all areas of the restaurant.
Confident when handling guest issues and/or problems that may arise during the shift.
Coach my management team to become future AGM/GM’s
Assistant General Manager YOLK - 06/2021- 03/2022- Chicago, IL, Multiple Locations
Assisted the General manager of all Chicago area locations to ensure the day-to-day operations ran smoothly.
Monitored labor and food cost. Made adjustments to hit company P+L goals.
Responsible for counting inventory, adjust pars, and place orders based on store needs.
Set up and follow up with any maintenance issues at store locations.
Stayed calm and found solutions in fast paced work environment.
Presented corporate with a new way to package to meats as a way to save money on packaging materials and uphold the quality of our product once it leaves the restaurant.
Set clear expectations for my staff and led by example.
Catering Supervisor Corner Bakery Cafe - 03/2018 – January 2020- Glenview, IL
Drove catering revenues by bringing in new business to establishment, consistently exceeded quarterly and yearly goals.
Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills. Formulated spreadsheet trackers to ensure proper follow up on new and existing clientele.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Scheduled presentations to showcase catering product to new high potential clients.
Used sales tactics such as cold calling and menu drops to become familiar with the businesses and clients in the area.
Worked with a positive and energetic attitude to boost morale and create a satisfying work environment.
Food Service Manager Corner Bakery Cafe - 10/2016 – January 2020 Chicago, IL
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishments earnings to bank every day.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Catering Manager Specialty's Cafe & Bakery - 09/2012 - 09/2016 Chicago, IL
Orchestrated positive customer experiences at all stages by overseeing every area of catering operations.
Created opportunities such as elevator sales on deliveries to promote our Brand and build clientele.
Studied upcoming orders for the week to ensure the guest received quality food and service.
Upsold catering packages with most profitable outcomes for Specialty's without sacrificing client desires.
EDUCATION
Roosevelt University, CCPA, Chicago, IL 2009 Bachelor of Arts: Vocal Performance
CERTIFICATIONS
ServSafe Certification: Food Handling (City and State)
ServSafe Certification: Allergens
National Food Handlers Cerificate
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