It Support Business Intelligence

DAVID HECTOR

770-***-**** Atlanta, GA

Email: ************@*******.*** LinkedIn: DHLinkedIn

SUMMARY: IT Support Director with over 20+ years of experience in IT Operations Management, Datacenter Oversight, and Security Solutions. Recognized for leading teams, driving cost saving initiatives, optimizing workflows, and implementing transformative technologies to advance organizational success. EDUCATION: Management Information Systems (MIS), Georgia State University, Atlanta, GA TECHNICAL

SKILLS: Microsoft: Windows Server/Desktop OS, Active Directory, Exchange/O365 Database/Clustering: MS SQL Server, Clustering, (BI) Business Intelligence Disaster Recovery: VMware, Zerto, Veeam

Storage Solutions: iSCSI, Fiber Channel, SAN, DAS

Network & Security: DNS, SSL/PKI, Cisco, ASA, PIX, Firepower IPS, ATP, Spam Filters, Web load Balancers, Citrix, VDI, MDM, VOIP Network Monitoring: PRTG, Kaseya, SolarWinds, WhatsUp, LogicMonitor Healthcare IT: PACS/DICOM, EHR

Cybersecurity: HIPAA, NIST, PCI DDS

Cloud Technologies: Amazon Web Services (AWS), Azure, Microsoft 365 PROFESSIONAL

EXPERIENCE:

Southern Dental Alliance, Atlanta, GA 03/21 – Present IT Support Director

Spearheaded phone system management, including Mitel and RingCentral, achieved a 32% reduction in annual expenses through comprehensive cost analysis and strategic vendor negotiations.

Led the implementation and ongoing maintenance of CISCO Meraki network solutions, optimizing performance and ensuring compliance with organizational standards.

Developed robust, HIPAA-compliant security documentation, safeguarding sensitive data while ensuring full regulatory alignment.

Drove the project management and deployment of cutting-edge technologies, significantly boosting operational efficiency and positioning the organization ahead of industry trends.

Streamlined internet service across 50+ locations, consolidating under a single vendor and generating over $30,000 in annual savings while simplifying vendor relationships.

Managed the performance and service delivery of a Managed Service Provider (MSP), improving both cost efficiency and service quality.

Oversaw the management of Amazon Web Services data center infrastructure, ensuring optimal performance and scalability.

DH Solutions, Atlanta, GA 12/20 – 03/21

Virtual Chief Information Security Officer (vCISO)

Provided expert consulting and strategic advice to organizations seeking IT improvements and enhanced security measures.

Utilized SaaS tools like Network Detective and Apptega to assess needs and deliver tailored solutions.

Guided MSP and vendor management decisions to optimize service delivery and cost efficiency.

Conducted thorough reviews of contracts, policies, and procedures to ensure compliance and operational effectiveness.

Specialized in cybersecurity frameworks including HIPAA, NIST, and PCI to ensure robust data protection.

Offered comprehensive CIO advisement on everything from team structure to long-term strategic roadmaps.

o Led project management efforts for infrastructure upgrades at a Christian school, coordinating with vendors, staff, and stakeholders to ensure timely completion, within budget, and in alignment with the school’s mission and values. o Managed vendor relationships for infrastructure services at a Christian school, negotiating contracts, ensuring service quality, and maintaining cost-effectiveness while aligning with the school's educational goals and operational needs. o Implemented customer support process improvements using ITIL best practices, streamlining workflows and enhancing service delivery to ensure a seamless experience for both staff and students.

D4C Dental Brands, Atlanta, GA 06/19 – 12/20

IT Support Director

Built a high-performing, collaborative team, boosting efficiency and reducing turnover through strategic leadership and team development.

Spearheaded cost-saving initiatives, achieving over 10% reduction in IT expenditures within the first year.

Launched the development of a comprehensive Security Incident Response Plan, implemented daily security log monitoring, and conducted regular simulated security tests with end-users.

Established standards for hardware and software across the organization, proactively addressing technical debt through systematic upgrades and replacements.

Enhanced project efficiency and interdepartmental collaboration by implementing clear project management policies and frameworks.

Designed a scalable plan for rapid IT resource expansion to align with company growth, including a staged server migration to the cloud.

Leveraged Problem Management to tackle high-volume incidents, resolving the top three issues and reducing call volume by over 23% within the first quarter.

Gained valuable insights into recurring issues by initiating a weekly reporting cycle to track performance and identify improvement opportunities.

Deployed new ITSM software and designed a Self-Service portal for streamlined onboarding and service request management.

Developed an ITIL-based Service Desk and implemented a distributed service model to enhance field support efficiency.

Redesigned the organizational structure and built teams around specialized skill sets and work types, introducing a new corporate SLA, support documentation, and policies to clarify expectations and improve service delivery.

Benevis Corporation, Atlanta, GA 08/06 – 02/19

Business Continuity & Security Director

HIPAA Security Officer – Led HIPAA risk assessments and the development of corrective action plans to ensure ongoing compliance and data protection.

Directed a security team focused on HIPAA, PCI, and cybersecurity standards, safeguarding sensitive data across the organization.

Developed and maintained comprehensive HIPAA security rule policies to protect patient information and ensure regulatory adherence.

Initiated the adoption of NIST cybersecurity framework to enhance security posture.

Facilitated regular internal and external security audits to ensure compliance and proactively identify potential vulnerabilities.

Managed IT security monitoring, alerting, and User Behavior Analytics (UBA) through SIEM solutions to detect and respond to threats in real-time. IT Support & Service Director

Led a cross-functional team including Helpdesk, SQL DBA, Security Admin, and System Admin roles, ensuring seamless IT operations.

Managed an MSP, as well as relationships with cloud providers and other critical vendors.

Provided 24/7/365 after-hours and emergency on-call support to maintain business continuity.

Oversaw the implementation and maintenance of a multi-location hybrid cloud infrastructure via RapidScale and physical data centers, colocated with Internap.

Managed a distributed PACS/DICOM infrastructure across 160+ locations, handling over 38 million patient images to ensure high availability and compliance.

Designed and administered a Citrix XenApp environment for 3,500+ users, optimizing performance and scalability.

Managed a cloud-based data center supporting XenDesktop VDI clients.

Led physical-to-virtual server migrations using VMware, driving cost reductions, disaster recovery (DRaaS) improvements, cloud compatibility, and backup optimization.

Successfully delivered IT Computers and Controls Audits for over 10 years, including external financial audits for compliance and transparency.

Integrated Exchange on-premises with Office 365, ensuring hybrid functionality and seamless email services. Including Outlook, Yammer, SharePoint, and AD FS

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