Customer Service Business Operations

HEATHER TANNER

Dothan, AL

334-***-**** *********@*****.***

Dedicated and adaptable professional with over 10 years of combined experience in customer service, reception, and self-employment. Proven ability to provide excellent service, manage administrative tasks, and communicate effectively. Seeking to leverage my strong organizational and interpersonal skills in a dynamic work environment after some time off raising a family.

EXPERIENCE

OWNER/OPERATOR

The Cup Whisperer Dothan, AL

2018-2024

Crafted personalized items for clients, including custom cups, gifts, and promotional materials.

Managed all aspects of business operations, including invoicing, payments, and customer communication.

Provided exceptional customer service via phone, email, and in-person interactions.

Maintained business records, tracked inventory, and ensured timely order fulfillment.

Developed and implemented marketing strategies to attract new customers.

RECEPTIONIST

AJ Auto Repair Dothan, AL

2008 – 2012

Inhouse bookkeeper and receptionist for an Auto Repair Company. Answered phones and email inquiries, scheduled customers, and coordinated requests.

CASHIER

Dollar General Dothan, AL

2012 – 2014

Efficiently operated the cash register, processed transactions, and provided friendly customer service at Dollar General, ensuring a positive shopping experience while maintaining accuracy and speed.

EDUCATION

Carroll High School

1994

SKILLS

Customer Service & Client Relations

Reception & Office Administration

Invoice & Payment Processing

Strong Written & Verbal Communication

Time Management & Organization

Problem-Solving & Conflict Resolution

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