Supervisor
Resume:
Monica R Peoples
Supervisor
Jacksonville, FL ***06
*****************@*****.***
Professional Summary
I am a professional resident of Jacksonville, Florida; seeking employment within the surrounding areas with a reputable company that offers room too advance, competitive pay and longevity. Authorized to work in the US for any employer
Work Experience
Lead Store Associate
ALDI-Jacksonville, FL
September 2023 to Present
Assists in the training of new employees and the ongoing development of the team. Lead peers on tasks and projects, acting as a first point of contact. I participate in taking store inventory as well as supervise store personnel to comply with the company’s customer satisfaction guidelines. Merchandise department zones, breakdown and move pallets via electric pallet jacks, maintain store cleanliness standards at all times. Communicate information and company updates from upper management. Use cleaning equipment and chemicals when on closing shifts and handle the cash register daily with 98% accuracy.
Dairy Manager
Sprouts Farmers Market-Delray Beach, FL
March 2020 to July 2023
As the Dairy Manager at Sprouts, I monitored, evaluated and guided staff members in both Dairy and Frozen foods departments. My team was responsible for maintaining shelf inventory counts, checking expiration dates on Dairy items, back of house inventory. I also maintained productivity and work quality, submitted orders through Kehe and UNFI portals, maintained department schedules and helped with resets via department schematics. As the department manager I handled escalated issues and complaints, assisted customers and give product information. Lastly, I hired and trained new employees while assisting HR with payroll, module recertifications, and on-boarding procedure. Deployment Office Manager
KioSoft Technologies-Boynton Beach, FL
July 2013 to January 2020
I managed and coordinate daily activities of eighteen employees by distributing assignments according to a shipment log. Helped load and unload shipments from UPS, stocked shelves, stored materials and machine parts. I programmed and updated card and value machine software. I was responsible for ensuring that all shipments were executed efficiently. I received and tracked shipment movements. Inspected all returned equipment and logged information as needed. I also made weekly employee schedules, created Bill Of Lading for outgoing shipments, updated documentation using Microsoft office and Excel. I also handle customer calls for service installation and troubleshoot credit card systems. Customer Service Supervisor
Rich's Ice Cream-West Palm Beach, FL
August 2011 to June 2013
Assist clients, vendors and sales representatives with ordering products, uodated prices and sales transactions. I submit orders, process credit card payments, matched shipments with purchase order or escalation tickets. Entered customer information into Excel, Prepared Bills of Lading, Packing list, Custom forms and other shipping documents as needed. Also responsible for arranging freight pick-ups, freight quotes and communicating information and updates with drivers and customers. Lastly, I handled front office duties along with sales of products and monetary transactions. Excel (Proficient)
Syspro Office System (Proficient)
Shipping and Receiving Manager
UPS Logistics-Louisville, KY
April 2005 to May 2011
Managed warehouse activities including delegating orders for order pickers and warehouse clerks. I verified account information, addresses and account standing. I was responsible for overseeing the FBA shipment process including storage, distributing and prep. I handled inventory counts when needed and quickly resolved any critical warehouse situations and customer complaints while ensuring safety protocol were followed.
UPS WorldShip
Sage
Education
Associate of Arts in Psychology
University of Phoenix - Tempe, AZ
2014 to 2016
Diploma
Eastern Senior High - Washington, DC
Skills
• Continuous improvement
• Order Picking (8 years)
• Logistics (10+ years)
• SharePoint
• Customer service
• Quality assurance
• Manufacturing
• RETAIL SALES (10+ years)
• Inventory Control (5 years)
• Order entry
• Six Sigma
• Quality control
• Microsoft Excel
• Warehouse Management (10+ years)
• Phone etiquette
• Warehouse management
• shipping (10+ years)
• Bill Of Lading (10+ years)
• English
• Merchandising
• Pricing
• Procurement
• ERP Systems
• Warehouse distribution
• Microsoft Word
• RECEPTIONIST (10+ years)
• Management (5 years)
• Dispatching (3 years)
• Merchandising
• Freight Experience (6 years)
• Forecasting
• Laboratory experience
• scheduling (7 years)
• Assembly
• Microsoft Outlook
• Microsoft Office (6 years)
• Warehouse Experience
• Microsoft Office (10+ years)
• Manufacturing
• Materials Handling
• Ecommerce (6 years)
• Supervising experience
• Sage
• Schematics
• Front desk
• Laboratory experience
• Excel (6 years)
• Customer Service (10+ years)
• Supply Chain
• Order Entry
• MS OFFICE (6 years)
• Warehouse Supervisor Experience (10+ years)
• Inventory (8 years)
• Logistics Management (6 years)
• Warehouse management system
• Leadership
• Quality Control (3 years)
• Procurement
• E-commerce
• Assembly
• ERP systems
• Operations (5 years)
• Shipping and Receiving (10+ years)
• Analysis skills
• Supervising experience
• Load & Unload
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