Mental Health Criminal Justice
Resume:
Chane Mack
Mental Health Criminal Justice Care Coordinator/ Counselor & Trainer
White Plains, NY 10601
*****.****@*****.***
Professional Summary
Employment Objective:
To utilize over 20 years of managerial, leadership, organizational, and motivational experience, along with advanced academic achievements in criminal justice, to teach, train, counsel and mentor professionals while driving impactful initiatives that reduce recidivism and enhance the reintegration process for justice-involved individuals.
I aim to contribute to a forward-thinking organization by designing and delivering comprehensive training programs, mentoring future leaders, and implementing evidence-based practices that promote equity and rehabilitation within the criminal justice system. My educational background, which includes an Associate’s degree in Business Administration, a Bachelor’s degree in Criminal Justice, and a Master’s degree in Criminal Justice, positions me to integrate strategic planning with operational excellence to foster professional growth and improve outcomes for both individuals and communities. I am Dedicated to improving the quality of reentry programs and advancing systemic change, I seek an opportunity to apply my expertise in leadership and training to empower professionals and create sustainable, meaningful improvements in criminal justice practices. Authorized to work in the US for any employer
Work Experience
Mental Health Criminal Justice Care Coordinator/ Counselor & Trainer Choice of New York-New Rochelle, NY
October 2022 to Present
Mental Health Criminal Justice Counselor /Care Coordinator and Trainer The Mental Health Criminal Justice Care Coordinator/Counselor and Trainer plays a pivotal role in supporting individuals with mental health needs within the criminal justice system. This position involves providing counseling, care coordination, and training to promote recovery, reduce recidivism, and foster collaboration between mental health and justice systems. Key responsibilities include:
• Conducted comprehensive mental health assessments for justice-involved individuals.
• Developed and implemented care plans tailored to the unique needs of clients.
• Offered individual and group counseling to address mental health challenges, trauma, and substance use issues.
• Coordinated with law enforcement, attorneys, probation officers, and community resources to ensure continuity of care.
• Designed and delivered training programs for criminal justice professionals on mental health, crisis intervention, trauma-informed care, and de-escalation strategies.
• Advocating for clients during court proceedings or other legal processes.
• Tracking client progress, maintaining detailed case documentation, and contributing to program evaluation.
• Provided case management for justice-involved individuals, including developing and monitoring individualized care plans, conducting needs assessments, and connecting clients to community resources such as counseling, housing assistance, and vocational training.
• Advocated for clients within legal and social service systems, offering guidance and emotional support to ensure successful reintegration into society.
• Designed, developed, and delivered comprehensive training programs for criminal justice and social service professionals on topics such as trauma-informed care, reentry challenges, mental health and substance abuse interventions, and best practices in case management.
• Facilitated workshops and training sessions tailored to build capacity and improve service delivery within community organizations, probation/parole departments, and court systems.
• Created instructional materials, including manuals, presentations, and online modules, to ensure accessibility and sustainability of training content.
• Conducted evaluations and gathered feedback from training participants to continuously improve program effectiveness and address emerging needs within the criminal justice system.
• Mentored and coached new care coordinators and service providers, providing guidance on effective strategies for client engagement, resource navigation, and system collaboration.
• Collaborated with multidisciplinary teams to align training initiatives with organizational goals and the latest evidence-based practices in criminal justice reform and reentry support.
• Contributed to reducing recidivism by addressing mental health, substance abuse, housing, and employment needs while fostering a rehabilitative approach within the criminal justice system. Office Manager Personal Legal Executive Assistant
Gilbride Tusa Last & Spellane/ Todd Sharinn Esq. P. C.-Stamford, CT December 2021 to October 2022
• Manage scheduling for company executive(s)
• Draft, review and send communications on behalf of company executive(s)
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Answer and respond to phone calls, communicate messages and information to the executive
• Prioritize emails and respond when necessary
• Coordinate travel arrangements
• Maintain various records and documents for company executive(s)
• Heavy Calendar scheduling
• Cost Logging company and client expenses for expense reports.
• Account Receivable/Payable
• Reconciliation
• Creation of expense reports
• Billing
• Creating an office budget and ensuring all employees follow it
• Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
• Interviewing and training new office employees and organizing their employment paperwork
• Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
• Reporting office progress to senior management and working with them to improve office operations and procedures
• Run personal and business errands
• Personal assisting
• Litigation
• Track all incoming/outgoing electronic correspondence.
• Coordinate, speaking engagements, conference calls and other forms of meetings.
• Open, close, and maintain files and liaise with clients and other lawyers on file progress.
• Data entry
• Proof reading
• Open, close, and maintain files and liaise with clients and other lawyers on file progress.
• Specialized administrative support and secretarial assistance to assigned attorneys/legal personnel pertaining to all aspects of Litigation
• Draft petitions
• Strong written and verbal communication skills to produce reports, assign tasks, accept instructions and handle vendor contracts, among other tasks
• Organization and the ability to multitask to complete a wide variety of tasks
• Flexibility to help them adjust to new tasks should company or office needs change
• Strong interpersonal skills to interact positively with all employees
• Leadership ability to manage challenges and oversee employees
• Attention to detail to ensure tasks are completed thoroughly and correctly
• FED EX
• Multi-tasking complex document production with heavy administrative functions and client contact requiring a high degree of executive secretarial and technical skills
• Generate, prepare, and organize documentation and forms requisite to the litigation practice area, such as briefs, subpoenas, motions, notices, orders, interrogatories, tables of authority, extensions of time, etc.
• Knowledge of Tabs for Billing
• Knowledge of Expensify for expenses
• Oversee and coordinate filings with Docket through return of stamped copies from the court.
• Maintain knowledge of electronic court filing procedures. Legal Executive Assistant
Knuckles Komsinski & Manfro-Elmsford, NY
November 2020 to December 2021
Responsibilities include
• Provide administrative support to manager, internal teams, and clients
• Assists manager or takes lead in documenting and maintaining departmental procedures.
• Assist with operational and administrative projects such as submissions, pleadings, etc.
• Send statements and reporting to clients
• Draft and proofread legal documents
• Respond to client needs through concise communications, documentation, information sharing, and planning
• Carry out administrative duties such as filing, typing, copying, and scanning
• Complete operational requirements by scheduling and expediting work results
• Exhibit polite and professional communication via phone, e-mail, and mail
• Support the manager and team by performing tasks related to organization and strong communication
• Provide information by answering questions and requests
• Contribute to team effort by accomplishing related results as needed
• Refine policies, processes, and procedures
• Handle special projects assigned by management
• Prepare slides, meeting notes, and documents for the manager
• Data entry
• Proof reading
• Litigation
• Draft petitions
• Draft Notice to Vacate
• Negotiation
• Draft consent to change attorney
• Draft warrants and judgements
• Works independently
• Case aware
• Pyramid
• NYCEF
• E COURTS
• E-Filing
• Ensure all pertinent dates are docketed
• Index all pleadings. Date stamp incoming mail, pleadings, deposition notices, Legal Secretary to Executive
Rella & Associates-Sleepy Hollow, NY
January 2018 to November 2020
• Responsible for answering switchboard phones, routing calls to appropriate offices, and taking down messages.
• Greet visitors and clients as they walk into the office.
• Provide assistance in sorting incoming emails, as well as in processing outgoing mail.
• Responsible for keeping a record of appearances in court, and for scheduling meetings.
• Keep calendars and records of supplies inventory for the office.
• Create various forms for effective correspondence, and perform data entry and general administrative tasks, such as scanning and filing of documents.
• Organize catering; book rooms, taxis, and couriers. May serve refreshments at meetings.
• Provide support to paralegals, the office manager, and other staff, for the smooth operation of the office.
• Preparing for trial, creating binders, document production, and drafting discovery. performs legal support assignments of a routine nature of moderate difficulty.
• The position involves a wide variety of specifically delegated substantive legal work and organization and administrative duties. Work is performed with some latitude for the exercise of independent judgment and actions.
• Assignments and duties require a thorough knowledge of workers' compensation defense practices and concepts.
• Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
• Interviewing and training new office employees and organizing their employment paperwork
• Ability to communicate clearly and concisely, both orally and in writing, with the public, attorneys, court officials, and clients.
• Capable of operating Microsoft Office software programs and familiar with records management systems.
• Knowledge of concepts, terminology, and procedures of workers' compensation and functions, jurisdictions of local and state courts, and administrative bodies.
• Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
• Counseling any employees struggling in their roles
• Answering telephone calls and emails from customers and clients and directing them to relevant staff
• Creating an office budget and ensuring all employees follow it
• Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
• Reporting office progress to senior management and working with them to improve office operations and procedures
Business Development Specialist
Pepe Motor Corp-White Plains, NY
December 2016 to January 2018
Duties include developing new business with potential clients. Scheduling a confirming service and sales appointments. Sell Prepaid maintenance and extended warranty packages. Maintain customer information on company computer systems. Records management, maintaining up to date and accurate customer information. Respond to emails and online appointments. Act as a liaison between the customer and the Service advisor and sales associates. Provide exceptional customer service. SCHEDULER
CAREMOUNT MEDICAL, AEROTEK-Mount Kisco, NY
January 2016 to November 2016
The Scheduler is responsible for scheduling exams, providing optimum service to the customer and supporting the department to effectively and efficiently maximize schedules. Answer phones and guide patients by kindly talking them through the steps and answering their questions and concerns. Scheduling radiology procedures in an organized and efficient manner. Input/update patient information in our medical system. Communicate with the Physicians, medical offices, patients and family as well as insurance companies. Knowledge of computers, fax machines and other related office equipment. Compiling and maintaining all patient charts and any other documentation as required by the Department. Detail-oriented and follow through with information or need of information. Cross-train and help in other departments if necessary.
MEDICAL RECEPTIONIST
BOSTON CHILDREN'S HEALTH PHYSICIANS-White Plains, NY December 2015 to January 2016
Greet patients, register patients according to established protocols. Assist patients to complete all necessary forms and documentation including medical insurance to ensure patient information is accurate including billing information, Inform patients of medical office procedures and policy maintain and manage patient records, move patients through appointments as scheduled, answer incoming calls and deal with inquiries, transfer calls as required, schedule patient appointments, collect co-pays and payments, report statistics as required, obtain external medical reports as required by medical professionals, respond and comply to requests for information, deal with incoming and outgoing post complete other clerical duties as assigned, maintain stock of forms and office supplies, ensure reception area is well maintained, neat and clean, safeguard patient privacy and confidentiality DOCUMENTATION SPECIALIST
BYRAM HEALTHCARE CENTERS-White Plains, NY
February 2014 to December 2015
Responsible for ensuring external and internal telephone calls are answered in a professional and timely manner in accordance with department policies, procedures and performance goals. Maintains all passwords for the Managed Care/Third Party carriers who allow claims status via provider websites. Responsible for entering data in an accurate manner, update patient benefit information in the organization's insurance system and verify that existing information is accurate. Also serves as a valuable resource to patients, providing them with pertinent information regarding their coverage. Process insurance paperwork in a timely fashion to meet deadlines. Provide exceptional customer service. MONTEFIORE MEDICAL CENTER, WINSTON STAFFING CUSTOMER SERVICE LIAISON 2/2014-12/2014
Effectively manage large amounts of incoming calls. Identify and assess customers' needs to achieve satisfaction. Responsible for building
sustainable relationships of trust through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools, information systems. Schedule appointments; verify contact information and insurance information. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Records management, keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Education
Master's degree in Criminal Justice
Monroe College - Bronx, NY
April 2022 to Present
B.A in Criminal Justice
Monroe College - Bronx, NY
April 2019 to December 2021
A.A.S. IN BUSINESS AND FINANCE in BUSINESS AND FINANCE WESTCHESTER COMMUNITY COLLEGE - Valhalla, NY
September 2007 to June 2010
ADVANCED REGENTS DIPLOMA in General Studies
WOODLANDS HIGH SCHOOL - Hartsdale, NY
September 2003 to June 2007
Skills
• Microsoft Word
• Practice management
• Accounting
• Data analytics
• PeopleSoft
• Banking
• Relationship management
• Phone etiquette
• Medical Receptionist
• Financial management
• Childcare
• Kronos
• Microsoft Excel
• Office management
• Medical Records
• Computer skills
• Microsoft Office
• Real estate law
• Public relations
• Intellectual property law
• SharePoint
• Adobe Acrobat
• Databases
• Medical office management
• Intake
• Account management
• Social media management
• Employee Orientation
• Accounting software
• Communication skills
• MBA
• English
• Fair Housing regulations
• Adobe Acrobat
• EMR systems
• Facilities management
• Paralegal experience
• Negotiation
• Espensify (3 years)
• HIPAA
• Document management systems
• Organizational skills
• Management
• Workers' compensation law
• Analysis skills
• Presentation skills
• Communication skills
• Accounts payable
• Customer service
• Hospitality
• HIPAA
• Data Entry
• Microsoft Outlook
• Law office
• Fair Housing regulations
• Documentation review
• Schedule management
• Working with people with disabilities
• Epic
• Medical records
• Legal drafting
• Microsoft Office
• Mac OS
• 10 key typing
• Document management
• Project management
• Appointment scheduling
• Analytics
• Word processing
• Outdoor work
• Property management
• Public speaking
• Clerical experience
• Leadership
• Legal research
• Yardi
• Records management
• Office experience
• Medical scheduling
• Construction
• Microsoft Excel
• Patient care
• DocuSign
• Data management
• Financial report writing
• QuickBooks
• Insurance Verification
• Google Suite
• Personal assistant experience
• Computer literacy
• Operating systems
• Administrative experience
• Typing
• Cash handling
• Writing skills
• Legal administrative experience
• Proposal writing
• Supervising experience
• Transcription
• Litigation
• Intake
• Marketing
• EPIC
• 45 WPM
• Interviewing
• Event Planning
• Contracts
• Financial services
• Research
• Mentoring
• Filing
• Conflict management
• Business Development
• Office experience
• Landlord-tenant law
• Medical administrative support
• Bookkeeping
• Medical terminology
• Human resources
• ADP
• Typing
• Business development
• Microsoft Powerpoint
• Paralegal experience
• Proofreading
• Calendar management
• Legal drafting
• EMR Systems
• Workers' Compensation
• Microsoft Word
• Medical Office Experience
• Front desk
• Budgeting
• Editing
• iCIMS
• Legal research
• Microsoft Outlook
• Accounts receivable
• Driving
• Records Management
• Google Docs
• Managed Care
• Documentation Review
• QuickBooks
• Mechanical knowledge
• Content creation
• Paralegal
• Adobe Photoshop
• Medical Scheduling
• Team management
• VPN
• Real estate administrative experience
• Administrative experience
• Windows
• Google Docs
• Property management
• Executive administrative support
• Relationship management
• Patient service
• Lexis-Nexis
• Medical office experience
• Medical billing
• Report writing
• Computer skills
• Litigation
• Time management
• Project management software
• Data entry
• Payroll
• Cash register
• Microsoft Access
• Training & development
Awards
Presidents List
December 2021
Deans List
December 2020
Certifications and Licenses
Driver's License
Assessments
Case management & social work — Proficient
January 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Office manager — Proficient
September 2022
Scheduling and budgeting
Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Knowledge of Microsoft Suite, Knowledge of Google suite, Tabs Billing Software, Genero, Epic, Medent, and MBA. 35 wpm
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