Customer Service Data Entry

Alma Lewis

************@*****.*** 214-***-**** Irving, TX

SUMMARY

Seasoned Customer Service Specialist seeking Remote Customer Service Representative role, bringing 12 years of diverse experience in customer support, data entry, and collections. Proficient in Microsoft Office, SharePoint, Salesforce, and Zendesk; adept at resolving customer issues and maintaining confidentiality. Proven track record in handling high-volume calls and documentation with efficiency. WORK EXPERIENCE

shiftsmart Dallas,GA

clerk/merchandise Aug 2023 - Jan 2025

• cash daily job, stocker, Customer Service

Maximus Remote

Data Entry Reviewer Jan 2022 - Jun 2023

• Evaluated and processed government Assistance Connectivity Program (ACP) applications, ensuring accurate decisions on over 100 applications per day.

• Managed the review and maintenance of confidential documentation, upholding strict data integrity and privacy standards.

• Utilized a variety of software tools including Microsoft Office, Teams, SharePoint, and Salesforce for data entry and customer file updates.

Credit Protection (Dallas North Texas Tollway)

Customer Service/Collection Representative Dec 2019 - Apr 2022

• Negotiated and arranged payment plans for outstanding balances, facilitating the resolution of financial barriers to client services.

• Adhered to strict confidentiality protocols, safeguarding sensitive client information in accordance with data privacy regulations.

• Resolved customer inquiries efficiently, recording interactions and resolutions in SharePoint and Zendesk for quality assurance and follow-up.

Decker Staffing

Customer Service Representative Feb 2017 - Jul 2018

• Provided comprehensive support through data entry, processed credit card payments, and managed order status inquiries to ensure customer satisfaction.

• Addressed and resolved customer complaints effectively, contributing to the maintenance of high service standards. Childcare Careers

Substitute Teacher Mar 2017 - May 2018

• Assisted with daily activities to enhance toddlers' preparedness for school entry, fostering essential life skills and literacy through group reading sessions.

• Coordinated activities aimed at promoting physical, mental, and social development among young learners. UnitedHealth Group / Optum RX

Customer Service Representative Jun 2016 - Feb 2017

• Delivered comprehensive support to clients regarding health plan benefits, account management, and claim procedures, enhancing customer understanding and satisfaction.

• Contributed to service quality by recommending enhancements to product offerings based on customer feedback and inquiries.

Manpower Maximus Federal

Customer Service Representative Apr 2014 - Dec 2015

• Managed a high volume of inbound and outbound calls to coordinate medical appointments for veterans, ensuring timely and efficient scheduling tailored to individual needs.

• Accurately captured and processed sensitive personal information into the database, maintaining confidentiality and compliance with data protection regulations.

• Developed and maintained Excel reports to track appointment metrics, providing supervisors with reliable data to support operational decision-making.

ATS

Collections Representative Mar 2012 - Apr 2014

• Assisted customers in resolving billing issues and facilitated payment collection to maintain account accuracy.

• Implemented auto-pay setups to ensure timely and consistent payment transactions for customer accounts. Texas Barber College

Floor Instructor Apr 2008 - Dec 2011

• Instructed students on curricula aligned with state and board examination requirements, ensuring comprehensive understanding and preparedness.

• Facilitated practical training sessions to enhance students' hands-on skills crucial for professional certification. EDUCATION

Bachelor's Degree

Texas Barber College

Certificate

Dallas, TX

Oct 2007

CERTIFICATIONS

SIDS, Shaken Baby, and Brain Development, LifeQuest February 2017 to February 2019 Safe Sleep Reducing the Risk of Sleep Related Infant Death in Childcare, LifeQuest February 2017 to February 2019 Nutrition and Physical Activity for Children, LifeQuest February 2017 to February 2019 Age Appropriate Physical Activity for Children, LifeQuest February 2017 to February 2019 Child Growth and Development, LifeQuest February 2017 to February 2019 Child Growth/Development from Infancy to School Age, LifeQuest February 2017 to February 2019 Child Health and Safety, LifeQuest February 2017 to February 2019 Child Abuse/Neglect for Childcare Professionals, LifeQuest February 2017 to February 2019 Medication Administration in Childcare Ensuring Children's Safety, LifeQuest February 2017 to February 2019 Emergency Planning for Child Care Providers, LifeQuest February 2017 to February 2019 Positive Guidance Discipline, LifeQuest February 2017 to February 2019 Fostering Children's Self-Esteem, LifeQuest February 2017 to February 2019 Introduction to Childcare, LifeQuest February 2017 to February 2019 CPR/First Aid/AED (Defibrillator) Training, LifeQuest February 2017 to February 2019 SKILLS

Desktop (10+ Years) • Effective Communication • Active Listening • Problem-Solving • Time Management • Empathy

• Technical Proficiency • Data Entry • Familiarity with Customer Relationship Management (CRM) software • Multitasking

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