Administrative Assistant Non-Emergency
Resume:
MARJORIE L. MCGRAW
S***** Shifflet Rd
Spring Green, WI 53588
EDUCATION
Bachelor of Arts, December 1995 University of Wisconsin Platteville
Major: Criminal Justice Minor: Psychology
Emphasis: Corrections
EXPERIENCE
Cross Plains Police Department
Administrative Assistant
01/23 - present
-Answer emergency and non-emergency calls
-Maintain accurate and detail logs of all calls
-Assist officers with needs to the calls
-TIME certified
-Refer charges to municipal court and the DA’s Office
-Submit all billing
-Maintain all squad cars
-Submit time, vacation, comp time, and budget numbers
-CPR and First Aid Certified
Iowa County Sheriff’s Department
Dispatcher
04/22- 01/23
-Answer emergency and non-emergency calls
-Dispatch police to calls according to their assigned region
-Dispatch fire and ambulance to medical calls and fire calls
-Maintain accurate and detailed logs of all calls
-Assist officers in running criminal and traffic data in TIME system
-Assist officers with the needs to the calls
-TIME certified
-Enter information for officers in the TIME system.
Sauk County
Justice, Diversion and Support
Case Coordinator LTE
March 6, 2022 – April 2022
-Supervise clients in Adult Treatment Court
-Attend court weekly
-Complete case plans and case notes
-Process referrals
-Conduct assessments
-Collect UA tests
-Monitor GPS and alcohol monitoring
Richland County Human Services
Case Manager
Feb 2022 – March 2022
-answer crisis calls
- conduct child abuse investigations
- conduct case intake and opening
- conduct assessments
- meet with clients weekly and conduct home visits
Wisconsin Department of Transportation
Wisconsin State Patrol
Law Enforcement Dispatcher
May 3 2021 – 01 31 2022
-Answer emergency and non-emergency calls
-Dispatch police to calls according to their assigned region
-Dispatch fire and ambulance to medical calls and fire calls
-Maintain accurate and detailed logs of all calls
-Assist officers in running criminal and traffic data in TIME system
-Assist officers with the needs to the calls
-TIME certified
-Enter information for officers in the TIME system.
-Trained in MACH Cad
Mail Carrier
United States Postal Service
March 16, 2020 – April 12, 2021
-Sort mail
-Case mail
-Deliver mail and packages
-Follow a planned route
-Sell stamps
-Collect money
-Serve official certificated letters
-Operate delivery mail
Disability Determination Examiner
Wisconsin Department of Health Services
December 10, 2018 – March 13, 2020
-Review disability claims
-Order medical documents
-Interview claimants
-Order medical examinations
-Write detail reports supporting/denying claim
- Consult with medical and mental health doctors
Resident Care Technician
Wisconsin Department of Health Services
Central Wisconsin Center
April 2, 2018 – December 10, 2018
-Completed Certified Nursing Assistant (CNA) training
-Provide care to individuals with intellectual disabilities
-Follow Daily Living Plans of each resident
-Help new residents adjust to their living areas
-Observe and report behavioral, mental, physical changes in residents
-Record and summarize information in daily logs, clinical records
-Work cooperatively with others to promote a positive living environment
-Interact with family members and other members of the public
Customer Service Representative
Wisconsin Department of Transportation
March 20, 2017 – March 30, 2018
-Field phone calls from public about titling and registration of vehicles
-Process titles and registration of motor vehicles
-Write correspondence to customers on a daily basis
-Issue and cancel license plates
-Process disability parking permits
-Process suspensions and reinstatements in the Traffic Violation and Registration Program (TVRP)
Law Enforcement Dispatcher
Monona Police Department
April 28, 2015 – February 1, 2020
Answer emergency and non-emergency calls
-Dispatch police to calls according to their assigned beat
-Dispatch fire and ambulance to medical calls and fire calls
-Process tickets at the window for payment
-Type police reports
-Prepare criminal cases for intake at the District Attorney’s Office
-Process municipal tickets for the municipal court
-Maintain accurate and detailed logs of all calls
-Assist officers in running criminal and traffic data in TIME system
-TIME certified
-Conduct background checks for alcohol licenses
-Enter information for officers in the TIME system.
-Collect money for warrants and tickets
-Trained in Global CAD
-Trained in TriTech CAD
Probation and Parole Agent
Wisconsin Department of Corrections
Division of Community Corrections
May 11, 1998 – September 25, 2015
- Review offender's background by interviewing offender, reading records,
Search for information, interviewing collateral sources.
-Assess the risk of offender presents to the public and the nature of causes of the offender's problems to determine level of supervision in accordance with the case classification system
-prepare intake paperwork on offenders
-prepare offender case plans/treatment plans
-prepare for re-entry into the community – ie, housing, employment, treatment, medical
-investigate violations in an accurate and timely fashion – criminal, civil - and provide a detailed report of findings
-keeps accurate cases records
-maintain offender scheduled contacts in the community at their homes and employment
-advocate for offenders in various areas of need
-represent the department at court and administrative revocation hearings
-subpoena witnesses and prepare witnesses for testimony
-prepare documentation for the court on overall offender adjustment
-prepare pre-sentence investigations for the court
-specialized in high profile pre-sentence investigations
-specialized in mental health cases
-testify at court proceedings
-OWI Treatment Court Liaison
-court Liaison
-Supervised a variety of caseloads, to include high risk sex offenders, 980 releases, OWI Treatment Court and high risk violent offenders
-One of the first agents to be involved in the implementation of sex offender polygraph testing
-helped develop questionnaire used in polygraph testing
-attended polygraph testing on sex offenders
-conducted STATIC and RAZOR testing
-collect fees/restitution on behalf of the court
-develop payment /budgeting plans with offenders
-administer various sanctions and develop alternatives to violations
-make appropriate referrals for offender treatment/needs
-conduct random breathalyzers and urinary analysis
-conduct searches/seizures and maintain chain of custody of evidence
-arrest offenders if needed
-community outreach activities and liaison activities
-establish and maintain effective and cooperative working relationships with other criminal justice and human services agencies.
-Collect DNA on all Felons
-Mentored and trained new agents
-Trained at Agent Basic Training
-Facilitated offender group programming
-Trained other agencies in the areas of hate crimes, human trafficking and AODA issues
Autopsy Technician
Dane County Medical Examiner’s Office, Madison, WI; July 13, 2012 to November 30, 2012
-prepare body for examination
-take photographs
-collect specimens from bodies and submit to proper authority
-follow chain of evidence
-assist medical examiner with the autopsy
-assist with opening and closing of the body
-release body to proper authority
House Manager and Case Manager
ATTIC Correctional Services, Inc, Madison, WI; January 12, 1996 to May 1998. October 1, 2015 to March 2020
-supervised probation/parole offenders in the community
-supervised the first 980 patient released in the community
-worked with a collection of staff to develop escort and treatment procedures in the community
-developed case plans
-investigated violations and made appropriate decisions on dispositions
-worked as a team with the offender’s agent and treatment providers
-incidental counseling as needed
-educated offenders in budgeting and money management
-educated offenders in banking by assisting in opening and closing bank accounts
-assisted offenders in job searching/resume writing
-educated offenders in basic living skills
-made appropriate referrals for offender treatment/needs
-facilitated an anger management program
-facilitated the Cognitive Interventions Program
-maintained detailed written offender contacts and offender activities
-establish and maintain effective and cooperative working relationships with other criminal justice and human services agencies..
-supervised staff
-hired staff and completed background investigations
-maintained staff performance evaluations
-maintained staff scheduling
-ordered supplies and kept inventory
Cook
Ella’s Deli, Madison, WI 1988 - 2000
-prepare/cook food for orders
-prepare prep work
-cut lettuce daily for salads
-bake bread daily
-clean deli area
-bus tables
-wash dishes
Bartending/Cook
The Bowling Green, Middleton, WI 1997 -2011
- prepare food for orders
-prepare prep work
-Clean grills
-Cleaner fryers/change fry oil
-Wash dishes
-Wait on customers
-Prepare drinks
-Fix issues on the bowling lanes
ACTIVITIES:
-Peer Supporter of Critical Incident Stress Debriefing Program; 2000-2015
-Member of Seeking Tolerance & Justice Over Hate (STAJOH); 2001-2015
-Member of Dane County Mental Health Response Team (MHRT); 2005 – present
-Member of Human Trafficking Task Force 2013-2015
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