Cyber Security System Administrator

Lonnie R. Franklin

(Cell: 210-***-****)

LinkedIn Profile: www.linkedin.com/pub/lonnie-franklin/36/950/920

******************@*****.***

CAREER OBJECTIVE

Professional IT System Administrator/Cyber Security Analyst with extensive IT experience in delivering exceptional customer satisfaction to Foreign/Domestic clients. I have 26 plus years of Healthcare IT Support and Healthcare Management experience. I am seeking an opportunity to utilize my military & civilian training/experience toward a successful IT career. One of my Goals is to enhance my Information Technology career path in becoming a Senior, System Administrator with a concentration in Cyber Security.

PROFESSIONAL EXPERIENCE

Serco, Inc. 21 May 22 to 30 Nov 24

System Administrator III and Cyber Security Analyst

●A Jack of all Trade; experience in COTS, Network, Hardware, Server Infrastructure, SIEMS & Troubleshooting

●One deep Travel System Admin/Cyber Security Analyst; worked 24/7/365; singularly responded to IT issues

●10+ years of experience supporting Critical communication systems; used this experiences & root cause analysis during several major systems outages—consulted with Regional SMEs resolved various issues

●Performed System Admin (SA) tasks while supporting the US Navy Anti-Terrorism Force Protection (AFTP) Sustainment Contract; based out JBPHH Navy Region Hawaii—supporting 100 plus “E-911" first responders

●Performed IT maintenance on the OCONUS Navy Consolidated Emergency Response System (ONCERS V2);

A Computer Aided Dispatch (CAD) production system; performed SIEMS, patching, HW updates & monitoring

●This complex CAD system which includes Enhanced 911 capability, security alarms & Geo-verified location of 911 Alarm events (GIS); required me to troubleshoot & fix HW devices, Database downtimes & Alarms resets

●Significant experience working with SQL Server Management Tools; performed DB backups & Scripts updates

●Significant experience working with Active Directory (AD); managed various OUs, Workstations, Users and Devices; Administered daily integrity, security checks and availability of infrastructure systems

●Supported COTS software; troubleshooting 3rd Party software configuration issues; Liaison with Valor Director of Product Development & Priority Dispatch developers—resolved complex Software & Database issues

●Hands-on experience with Linux Centos 7, Hyper-V, Cluster Management, Trellix Anti-Virus, VMware, Vcenter; performed patching, health checks, system performance on virtual & physical servers

●Consult and Liaison with Cyber Security Operation Center (C2SOC), HBSS & PSNet teams on Network Degradation, Whitelisting, Firewall Blockage, ACAS, SCAP, McAfee/Trellix A/V compliance issues

●years of experience using and upgrading computers from Windows 10 to Window 11 Enterprise OS

●Strong critical thinking & problem-solving skills; capable of conveying complex information in a simplistic manner; Created/update SOPs, maintenance guides, knowledge base articles for operational reference

●written several Technical How documents, KBs or SOPs for continuity and proficiency purposes

●Significant experience with PowerShell & other Windows System tools; perform Root Causes Analysis

●Work closely with the engineers/installed team, to set-up the new US Navy’s ATFP Naval Electronic Surveillance Systems (NESS); performed lifecycle sustainment; patched, troubleshot network issues & the 36 cameras system

●Experience Cyber Security Analyst; performed Cyber Security maintenance (PM) on eight DoD Giant Voice (GV) systems; installed require SW,firmware, patches, Nessus Scans, SCAP checks, backups & operation checks

●Configure system infrastructure devices per current Security Technical Implementation Guides (STIG) and performed SCAP checks; created current SCAP checklists and submitted to DoD ISSO and ISSM

●Attended Gatekeeper on the Move Biometrics (GOTM-B) Operation Course: hands-on experience with System

●Knowledgeable with NIST Special Publications to include 800-37 Revision 1 and 800-53A Revision

●Love to learn new technologies; took VMware vSphere: Fast Track Training, LinkedIn, Udemy courses

Kaihonua, Inc. 01 Jul 21 to 1 Apr 22

CAD System Administrator

●5+ years of experience supporting military production systems; used Server Management tools to troubleshoot performance & network issues—perform SQL DB’s checks, tuning & software issues

●Perform maintenance on several physical & virtual servers with Win Svr 2016/2019 Operation System

●Performs health checks of 5 Virtual Machines (VMs) that has Hexagon Computer Aided Dispatch (CAD) SW installed; troubleshoot issues on this clustered environment; use Failover Clustering Management to fix issues.

●Designated as Information Assurance Support Personnel, performed NIPR/SIPRNET IA duties/functions.

●3+ years of experience performing Information Assurance functions & using RMF IT security controls.

●Performed patching & updates installs to Physical/Virtual servers; hands-on experience working with SCCM, VMware ESXi hosts. Used vSphere tools to troubleshoot system errors & perform Root Causes Analysis

●Provide technical input for documenting workflows; use USA Tactics, Techniques & Procedures (TTP)

●Perform Offline Windows Security Updates, perform patch maintenance that unable to automate through WSUS

Global Commerce Services 23 Mar 2020 to 01 Sept 2020

LAN Administrator/Network Admin

●Assisted Network Engineer troubleshoot/resolve Network outages to NIPR domain & Commercial Wi-Fi

●Install and maintain network hardware: including wireless, wired & voice over internet protocol (VoIP)

●Installed commercial Wireless Access Points (WAPs), installed Apple TV devices to wireless network

●Reconfigure communication closet; removed/installed new switches/firewalls), rerouted cabling to Patch Panel

●Built/Imaged GFE/Laptops using the Standard Desktop Configuration (SDC) software packages

●Break/Fixed SDC devices; used System Center Configuration Manager (SCCM); patched/updated MS products, applied TCNO patches, installed HID Activ-Client, Axway Desktop Validator & other COTS

●Installed/update HBSS McAfee Anti-Virus software, performed definitions updates to help detect threats

●Troubleshot VPN issues, installed and updated CISCO VPN software manually & using SCCM

●Assisted with installation, maintenance, repairs and upgrading of LAN Hardware and Software devices

●Help technical support resolve LAN-related problems and Hardware outage such as Network Printers

●Used DRA to add users & hardware equipment to the domain, Monitored/Created Security Groups

X-Technologies Corporation 3 Apr 17 to 1 Nov 19

SME-PKI Helpdesk Specialist/IT Product Support

●PKI-SME for the Global Air Force Corporate Helpdesk consulted on & fixed different technical issues.

●Consulted with (SMEs, Engineers, PKE, Network, Testing, RA) teams old/new technological requests

●Troubleshot/identified/fix users computer logon issues with their new/old CACs; help users’ recovery previous encryption keys—resolved users’ abilities to open new/old encrypted emails; fixed users’ digital signature issues

●Provided brake/fix solutions to customers with SDC Axway DV, HID Activ-Client, IIS software issues

●Maintain/support PKI programs & services within DoD, Knowledge of PKI architecture/best practices

●Experience with X.509, ECDSA, Certificate Lifecycle Management and Certificate Authority (CA) providers

●Provide support to other trusted PKI roles in accordance with PKI CPS with the United States Air Force

●Provide PKI knowledge to the customers to understand the usage & responsibilities involved w/ PKI Certs

●Entered IT Tickets into Oracle CRM Right Now, identified root causes and solved various PKI issues

●Troubleshot SSL Certificates for 2FA (Two Factor Authentication); used Certificate Management Tools

to solve Authentication issues; assisted SA, NA and CSL installing SSL Certs on Window Devices

●Inventoried/sorted/tracked 60K token cards valued at 1M, this effort made it easy for vender to replace.

●Knowledge of DISA & USAF (AF) Public Key Infrastructure (PKI) certificate issuance process

●Knowledge of Agile Project Management & it’s methodologies (Scrum); as well as ITIL framework

●Troubleshot customer encryption issues; experience using encryption wizard-3.4.5 & MS Bitlocker

●Assisted System Admin’s with installation of DoD PKI Trust packages/certificates on Window devices

●Trained users on how to used external and internal AFPKI Knowledge Base (KB) Reference library, which housed technical “How to” documents—help users to analyze and resolve various PKI issues

●Significant experience on Win-10, PowerShell, Axway DV, ActivClient, VMWare, Win Svr 2016; broad knowledge on browsers (I.E., Chrome & Mozilla Firefox); help troubleshot Mobile phone issues

●Knowledge of DISA and Air Force Public Key Infrastructure (PKI) certificate issuance processes

●Configured Ten--Window Servers for deployment to various AF Network Operation Support Centers (NOSC); the PKI SME would in turn, finished LTMA-NIPR/SIPR installation to AFNET domain.

●Configured and Installed Windows Server 2012 OS, Thales HSM encryption drives, DSCC images, updated Dell BIOS, patched the servers with current security updates and boxed/shipped to AF bases.

●Key member of the Certificate Management Team, review/edit AFPKI SPO technical documentation such as CaC Pin Reset (CPR) guides, LTMA-NIPR & SIPR guides and Internal Basis Assurance (IBA) guide.

●Provided IT Support to the Air Force War Fighters & their mission--IDAM and Cyber & Cryptologic Systems Division (CCSD) units; trained new and junior Helpdesk Analysts on AMRDEC tools

●Inventoried/sorted/tracked 60K token cards valued at 1M, this effort made it easy for vender to replace.

●Support the Token Management Logistics Systems & ATIMS used by LRA to issue ALT Tokens

●Provided Excellent Customer Service to DHA, USA, USN, DISA NOSC, CFP, CSL and SA’s

●Requested by customer! solved out of the normal PKI issues; Received numerous LOA from customers

P3S Corporation, Inc. 1 Oct 16 to 31 Mar 17

System Engineer III

●Provides Global Tier 3 Help Desk Support to US Army Dental Command containing 5 Regional Commands & 137 geographically separated Dental Treatment Facilities (DTF) and US Navy and US Air Force DTF’s

●Work closely with the IMO’s that are in the fields to provide support and oversight on all Dental Clinic Renovations ensuring all requirements are met for requested IT & Radiological equipment installations.

●A technical expert for Dental Imaging Software products used by the Army Dental Corps, to include XRayVision, Dolphin 3D Imaging Application, Corporate Dental Application (CDA), and the Dental Digital Picture Archival and Communications System (D-DINPACS)

●Provide web base portal administration support to Dentists using Sirona CAD/CAM with in-Lab

●Utilizes a variety of remote applications, like BOMGAR, Remote Desktop Connection and DameWare to manage over 80 servers and Network Storage Devices (NAS) with WIN 2008R2/2012R2.

●Ensures all Dental imaging systems are current with the latest security IAVA patches and updates

●Executes & manages projects, tasks & work orders using MS Visual Studio Team Foundation Server

●Provides expert, technical assistance for Planmeca and Care stream dental imagining capture devices

●Supports the acquisition, transmission, storage and distribution of various dental image formats including XML, JPG, PDF, TIF, MPEG4, HTML, and DICOM

●Creates workaround procedures when standard procedures have failed & ensure issues were resolved in a time

●Troubleshoots/develops technical solutions related to SW & setup errors for field engineers, techs & customers

●Provided technical guidance & training to National IT staff; provide resolution/closure of IT issues

●Provides a high level of service to our customers--adhering to our strict SLAs for response & restoration

●Possess a wealth of IT knowledge, troubleshooting & analytical skills, problem determination (diagnosing), researching, workaround resolution, root cause analysis, major incident management

●Assists with the research, development of new equipment & SW implemented within the DHA footprint

●Directly responsible for the dental image archival process ensuring 5K dental radiograph images daily are successfully stored within the Dental Repository to be used in the treatment of soldiers worldwide

●Collaborates with the Corporate Dental System (CDS) software developers on the design and testing of the Corporate Dental Imaging (CDI) viewing and capturing application

Federal Information Systems (FIS), Inc. 1 Sept 15 to 1 Sept 16

DBA and Data Security Analyst

●10+ years of experience working in a Global Enterprise Support Role; experience with Win Svr 2003 to 2012

●Performed SAP Basis/DBA functions in SAP ERP 6.0 environment; Upgraded 23 Oracle DBs from 10g to 12c; Develop/revise technical docs; created How to guide: “Install Oracle/CPU patches”

●Collaborate with partners defining computing requirements & created end-to-end HW/SW solutions

●SAP Basis team member; Performed DB monitoring & fixes using Oracle/SQL commands

●Created & edited Batch, SQL and PowerShell scripts to perform DB tuning, parameters checks/changes

●Reviewed Solution Manager Logs and System Logs to troubleshoot and make repairs to systems

●Knowledge of IT network monitoring & scanning tools such as Solar Winds, Retina, ACAS Scan

●Demonstrated work experience using PS/SQL/Oracle 10g/11g/12c, SCCM, Windows 7 and higher

●Perform password changes using Active Directory; unlocking accounts and enforce group policies

●Perform daily/weekly scheduled maintenance checks to include HW and SW changes to 20+ servers

●Perform system wide performance checks and testing on Development, Production and Test Servers

●Perform active & passive monitoring checks to include log viewing on 43 Windows & Linux servers

●Working knowledge with ACAS, assisted our Infrastructure Team of Experts on the configuration of ACAS so the software program was reporting the correct measures and assessments of the network

●Working experience using COTS such as What's Up Gold (WUG), Remedy 7 & HP Data Protector

●Experience w/ data storage/backup technologies; edit scheduled Data Backups using HP Data Protector

●Worked with Regional IA specialist to fix DIACAP/RMF vulnerabilities to our Global Network

●Referenced and used the NIST, RMF & STIG guides to performed assessment tests on servers; performed recommended fixes in a Test Environment prior to implementing in a Development and Production environment. Created new POAMs and edited old POAMs during remediation phases

●PKI SME, Certificate manager for SAP Basis, request, install and revoke SSL device certificates;

Configured SAP Single Sign On (SSO) profiles with these PKI certificates through SAP modules

GRSCO (Global Resource Solutions) 13 Oct 14 to Apr 15

IT Administrator & IT Security Analyst

●IT Administrator for Platform Information Technology (PIT) Team, providing technical experience to assist in identifying & recommending security enhancements to systems going through DIACAP process

●Created and edited system documentation, especially as pertains to Authority to Operate (ATO)

●Liaison to the USAF Security Forces Community; answering technical/administrative questions on the PIT Determination process, Enterprise Info Tech Data Repository (EITDR) registration & C&A process

●Work w/ the Security Control Assessor (SCA); implementing IA controls on PITs and it’s components

●Perform Quality Control reviews on Network Topologies; recommend changes to meet IA Controls

●Managed/control the security documents that support the Certification & Accreditation (C&A) process

●Conduct/assist w/ the performance of Security Risk Assessment on PITs going through the C&A process

●Review deliverables for quality, compliance & consistency prior to submission to ISSA/ISSM review

●Analyze & review deliverables, artifacts, C&A packages; knowledgeable on NIST & STIG instructions

●Collect, Compile, Sort large amount of Data; Analyst/Validate data prior to the C & A packages review

●Hands-on experience troubleshooting Win Server 2008/ 2012/R2; experience using Power Shell 5.0 or later

●Successfully completed New Horizon Computer Network System Administrator Professional Program

Zycron, Inc. (Sub-Contract for CHS, Inc.) 2 Dec 13 to 1 Aug 14

Consultant, Deployment Engineer Technician

●IT Consultant traveling 100%; supporting Meaniful Use (MU) Win. 7 migrations to 209 CHS hospitals

●Technical Support Liaison to all levels of medical staff; provided IT implementation support to local IT

●Installed & Maintained HW and SW that supports the use of Clinical Provider Order Entry (CPOE); included COTS software such as Caradigm Vergence SSO, HMS, IBM AS 400 & other Clinical Apps

●Imaged and Migrated 1100 PCs from XP to Win. 7; Installed/Configured 100 varies types of printers; un-boxed and inventoried 5K+ pieces of new technological equipment; assembled mobile computing carts & scanning tools

●Hands-on experience using PC imaging tools such as SCCM, PXE, PCU, WDS tools to upgrade PC’s

●Knowledge of JavaScript’s, VB Scripts and Power Shell Scripts; Maintained/edited already established VB/Shell Scripts that was built to deploy applications and GPO’s; Experience with VM software

●Perform Medical/Business Data backups manually & by using USMT tool; restore data & printers files to new computers; performed post-install of various COTS software manually or using the SCCM tool

●Set-up clinical classrooms equipment for Go-Live activities to include CPOE applications testing

●In-depth knowledge of AD, ARS, GPO and MS Bit locker – decrypting and encrypting HDs on PC’s

●Desktop Support experience with XP, VISTA, Win. 7 & 8 OS; Imaged PC’s/Laptops w/ Windows OS; Performed COTS Application support and implementation for medium to large scale organizations

●Install IBM I-Series, McKesson, MedHost, 3M, HCS software; configure Abbott medical devices

●Problem resolution & Task oriented professional with great Analytical and customer service skills

●Knowledge of Sentillion/Caradigm Vergence Single Sign-On; tested End-Users capabilities and performs all required installation, configuration, integration and user support for the platform

●Quick learner of new technology; 24 years of Health Care support experience; HIPPA trained

Xtreme Solutions, INC. 15 Jun 13 to 1 Oct 13

System Administrator & Engineer Support Tech

●10 years of relevant work experience & Helpdesk Support experience in a large Global Enterprise Solutions

●Possess a wealth of IT knowledge; as well as Troubleshooting and Brake-fix and Analytical skills

●12 yrs of Desktop support experience & Remote connections to PC’s/Servers on a Global Network

●8 years of working experience using PC imaging tools, remote control tools & software installation

●8 years of experience supporting a different mix of computer platforms. Installed COTS software for Hardware equipment to include servers, PC’s, laptops, printers & multifunctional devices

●Monitored System performance, performed maintenance, reviewed HW, SW, error, and audit logs to identify, troubleshoot problems with servers; Maintain high availability solutions by working with vendor to replace parts

●Assist with the design, configuration, maintenance of the enterprise Windows domain infrastructure and its core services including SCCM, AD, DNS, DHCP, & IIS. Troubleshoot, isolated, and reported Database problems

●Performed tasks linked to system installations, upgrades, network communications, and maintenance support—to include tasks such as importing corrections, applying software patches and upgrades and system tuning.

●Work side by side with IA, installing critical Security software updates and patches to clients and servers

●Possess hands-on experience maintaining/building 2003/08 Servers; understanding of Intel-based server HW, including the RAID configuration—Working knowledge of VM Ware utilities & HP Server ILO

●Assisted the IA/Security team on the 2012 DIACAP & STIGS requirements; single-handily reviewed documentation/checklists that applied to the servers; made changes to system documentation as needed

●Knowledge of commands/utilities/Protocols including PING, Ipconfig, TCP/IP, FTP, DHCP, SMTP and etc.

●Experience w/ SCCM/SCOM monitoring tools; researched/troubleshot systems alerts on HW/SW issues

●Strong experience with Active Directory, Win XP/8.1/10, MS Exchange, MS Application Suite

●Good understanding of batch scripting; Hands-on user experience with SharePoint, Visio, Auto CAD;

TeAM (Technology, Automation & Management, Inc.) 01 Feb 13 to Jun 13

System Administrator & Network Analyst

●Vital member of the MISM worldwide team; travel around the world performing Hand/Feet engineering duties to include troubleshooting, configuring, installing Hardware (HW) into (SEAs) & Communication closet

●Demonstrated experience troubleshooting CISCO switches using CLI; perform network cabling/fiber diagnostics

●Key member of Medical Systems Infrastructure Modernization (MISM) Team, worked with Engineers/Designers; Troubleshot, Configured & Sanitize CISCO switches; work with backup power supplies (RPS & UPS’s)

●Hands-on experience using Auto CAD & Visio Software; Created, edited and printed Network Architectural Diagrams & Maps; used the Maps and Design for Network Upgrade implementations

●Performed cabling to and from Patch Panels in the Server Closet; Tested network cables for connectivity

●Logistic specialist; preformed Inventories of IT equipment; shipped/received new/old equipment for turn-in

●Database Administration Support—troubleshoot, isolated and resolved Oracle/SQL database problems

●Remotely connected to Database Servers using proprietary tools; analyzed HW & SW logs to identify problems, maintained high availability solution components—provided technical documentations/reports as required

●Remotely monitored/maintained Wins Server 2003/08 R2 Enterprise; Experience using Oracle 10.2 & OEM

●Perform daily checks on Global Servers, Medical databases, Web servers; Ensure HIT compliance

ITT Systems-Exelis, Farah Afghanistan 19 Jan 11 – 01 July 12

ADPE Technician & Network Analyst

●Performed Networking & customer service IT support duties in a NATO deployed environment

●Successfully migrated SIPR, NIPR, and Centrix tactical military base network to strategic network

●Managed, configured and maintained SIPR, NIPR, and CENTRIX Enterprise-class Army Network.

●Configure and trouble shoot common Network Protocols such as TCP/IP and wireless protocols

●Working knowledge of Routing Protocols, TCP/IP Sub netting, DHCP & Print Server Administration

●Assisted with the moving of major site relocation; Configured Digital Sender, MFDs, Printers using direct connection & print servers. Pulled & terminated network cabling; worked with OSP on network reconfigurations

●In-depth knowledge on AD; managing Objects, Accounts & applying NTFS & share level permissions

●Working knowledge on remediation tools such as REM/Retina, QTIP, and SCCM/WSUS

●Worked with IA on the Defense Information Assurance Certification & Accreditation Process (DIACAP) survey, created & modified system documentation, corrected vulnerabilities prior to migrating over to a strategic network

●Project support for the DoD refresh initiative; assisted in voice network reconfiguration

●Performed (eRetina) scan on network PC’s; performed vulnerability assessment and remediation fixes

●Knowledge of Intrusion Detection concepts & application; Analyzed HW and SW logs identifying problems

●Repair network permissions & access to different PC classifications--Centrix, NIPR and SIPR

●Participated in the planning & execution of unit & systems testing, performed tasks linked to system installations, upgrades—provided network & maintenance support, system tuning and applied software patches

●Hands-on experience with Windows OS’s and MS applications such as Office 03/07/10. Work with Active Client, Tumbleweed Desktop Validator, eRetina, Server Manager, VM Ware & other Approved COTS Software

●Windows XP & 7 deployment experience; scheduled and deployed Windows 7 to 750 new desktops and laptops. Training manager for 50 plus staff; facilitator/tracked mandatory safety & recurring corporate training

Abacus ASG July 10 – Jan 11

Desktop, Imaging Specialist and VOIP Telephony Tech

●Performed VLAN administration, Routing, Firewall & ACL administration; Performed Desktop PC set up; install COT software (SW) & hardware (HW); Migrated VISTA machine to Win 7; baseline over 500+new PC/laptops

●Network Cabling & installation; Assisted in voice network reconfiguration; Advance Telecom experience; including installation, programming, troubleshooting VOIP and Single-line telephony

●Configure Desktop Microsoft Suite Applications to include Microsoft Outlook 2007/2010

**Served in USAF from Nov 86 to Aug 2010, Summary of the Military experience; provided upon request

Other Pertinent Information

●Active Secret Clearance until July 2027

Awards

●Winner of various USAF Awards; 2003, Health Benefits Advisor (BCAC Specialist) of the Year, USAF Volunteer of the Year Award, 2005 President’s Volunteer Service Award

Certification and Education

CompTIA Sec+ CE, A+, ITIL-F, and HDI_CSA & MCP PRO: Windows 7, Enterprise Desktop Support Technician certified. Completed the AF Client Support Admin Course, Completed New Horizon Ntwk System Admin. Crse. Many LinkedIn, DISA, DHA & DOD training certificates. Skillport Computing Environment Win Svr 2008 R2, 2012 R2& 2016 certificates and MD-100 and MD 101 Windows 10 certificates. Completed IT I level courses IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M and BBP 05-PR-M-0002—awarded certifications. Currently working on CompTIA Net+ certification; ECT by Jan 2025.

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