Data Entry Customer Service

LC LILLIAN E. CARRERO

Clermont, FL, ***** 352-***-**** ***************@*****.***

PROFILE

Versatile, performance-driven administrative and customer service professional with strong experience in the legal and medical sectors. Adept at cultivating and maintaining key relationships with high-profile corporate clients, attorneys, doctors, vendors, and staff. Dedicated to improving technology and information management techniques that allow for quality performance and work growth.

Fully Bilingual Spanish/English

Leadership Skills/Goal Setting

Data Entry/Proofing/Editing

Billing/Collection

Case Management

Excellent Communication Skills

Schedule/Event Coordinator

Detail Oriented/Organized

Fast Paced/Innovative

Problem Resolution

PROFESSIONAL EXPERIENCE

Verification Specialist Spectraforce Technologies Benefits 11/2022 to 02/2023

Collecting and verifying patient information, identifying restrictions, completing quality review, and accurately documenting various plans such as patient coverage, access options, and cost.

Accumulate and submit supplemental documentation as needed to ensure compliance with guidelines

Review patients benefits to provide maximum knowledge and services to our customers

Daily communications (English and Spanish) with customers that require translation services. Legal Receptionist The Law Office of Karen Rodriguez, Clermont, FL 02/2018 to 03/2022

Maintaining the attorneys and legal assistants daily schedule which included but not limited to: scheduling hearings, events, depositions, mediations, conferences (video/phone/in person), hearing preparation times, and consultations.

Efficiently scheduling process servers, private investigators, interpreters, and court reporters.

Timely collecting, examining, and organizing evidence, client files, and other legal documents for attorney review, case and other complex transaction document preparation.

Proficiently managing client billing by preparing, finalizing, and sending out invoices, maintaining trust deposit records, as well as resolving billing issues in cooperation with the billing attorney.

Creating trial binders, managing, organizing, redacting, and maintaining documents in paper or electronic filing systems.

Established strong communications and relations with all dependency cases, including case managers, DCF workers, and DCF attorneys parents and children to ensure successful cases. Caregiver Aida Galarza 01/2015 to 01/ 2018

SOFTWARE SKILLS

Proficient in Microsoft Office Suite, Google Docs, DocuSign, MyCase software EDUCATION

Associates Degree in Secretarial Science Hostos Community College, Bronx, NY

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